Guide Shipping Protection , 97 değerlendirme

This is such a simple but VALUABLE app. Being so affordable, a lot of our customers use it to protect their packages, and it takes the stress off of us since we no longer have to purchase separate shipping insurance. Cam is AMAZING to work with too! I've had a couple of small issues that he has responded to usually within minutes to a few hours at most... almost always the same day. Great app & wonderful customer service!

I recently started using Guide Protection's Shipping Insurance for my online business, and I couldn't be happier with the results. This service has truly been a game-changer for me and my customers.

One of the biggest concerns for online retailers like me is the possibility of lost, damaged, or stolen packages. It's not only frustrating for customers, but it can also lead to a loss of revenue and a significant headache when trying to resolve these issues. However, since I started using Guide Shipping Insurance, all of those worries have vanished.

The best part about Guide Protection is how incredibly easy it is to implement. With just one simple click at checkout, my customers can protect their packages, giving them peace of mind and ensuring a smooth shopping experience. This seamless integration has not only improved the overall customer experience but has also increased my revenue. Customers appreciate the option to safeguard their orders, and that translates into increased sales and loyalty.

What truly sets Guide Protection apart is their commitment to instant resolutions. In the unfortunate event that a package is lost, damaged, or stolen, they don't just leave you hanging. Instead, they step in promptly and replace the item directly from your site. This level of service not only saves me time but also ensures that my customers are always taken care of, even in the face of unexpected mishaps.

In addition to the outstanding service, the team at Guide Protection has been a pleasure to work with. They are responsive, professional, and always ready to assist with any questions or concerns.

In summary, Guide Shipping Insurance has been a fantastic addition to my online business. It has simplified the shipping process, increased my revenue, and provided an extra layer of protection for my customers. I highly recommend Guide Protection to any online retailer looking to alleviate the stress associated with lost, damaged, or stolen packages while boosting their bottom line. It's a win-win solution that I'm thrilled to have found.

This is a must have if you are shipping orders. No greater anxiety than when a customer says their package is missing, but complete relief when you see they protected their order with Guide. Guide team has been great to work with and we would recommend it to any retailer.

I love this app! So many customers add it to orders! I always hated as a brand, for customers to come complaining when orders get lost or shows delivered but they never receive it. Its SO nice to still get paid for the re-order and not lose money. Thank you GUIDE!

Guide Shipping Insurance has been a game-changer for my business. It's not just about avoiding package headaches; it's about revenue protection. With one simple click at checkout, my customers can safeguard their purchases. If anything goes wrong—loss, damage, or theft—Guide has it covered, ensuring a smooth repurchase process directly from my site. 5 stars!

I've been using Guide Shipping Protection for a while now. They are so incredible to use! I love that the customer gets to choose if they want to protect their package and can pay an extra fee themselves for a low cost. It makes the process so much easier and less stressful. Love using them!

This is a total disaster. support is terrible. cannot process claims. total scam as far as I am concerned. Im being billed for a free app. If the customer pays .98 for protection why are we as the store charged too? I mean i get the point of the app but dont lie and steal to get people to download. The app isnt free at all. You pay .98 for every customer that chooses to use it. Now the problem is, if theres a claim that needs assistance, there is no one to contact to help us out yet we have to keep paying. There is no login. When you try to it gives you an error message as if it doesnt exist. No account is needed when you pay .98 every transaction and then they bill it to your Shopify. Customers think they are paying that but we are! Im only still using it until i find better. SKIP THIS APP! Update - Guide has still not responded to any of our emails or request from my customers about a lost package. Please do yourself a favor and don't install this app. They are running a scam. I am trying to reach out to Shopify to have them removed, so no one else is scammed by this app and company. Guide does not provide any protection to my customers. My customers can not reach Guide after filing a claim and are not protected. Please do not use this app. I will happily remove once I get any response from the company. The customer service responses have been terribly slow. We agreed to a revenue split, and then Guide never paid us. When we try to ask where our money is we are ignored. Poor customer service. Constantly charging my customers double or triple. Cannot get the refunds. DO NOT RECOMMEND.

We have used Guide for over 2 years now. It has given us peace knowing that once our packages leave our store they will be taken care of if anything happens. Anytime we’ve had a customer file a claim, Guide responds to them within a day. Very thankful to have this option for our customers.

So I've had Guide Shipping Protection for I believe little over a year and a half now. They are by far one of the best apps that Shopify has to offer, the customer chooses whether or not they want their package protected and if they pay the extra .99 cents yes only $1 they have a ease of mind just incase their package gets lost or stolen or never delivered. Guide Shipping Protection is the best and would forever be part of my store.

Guide is a fabulous app. I've installed it on any store that I've launched, and just installed it on my newest store! Guide has a fabulous interface and is soooo simple to use compared to filing claims with USPS. This allows us to offer our customers a higher level of service and control over how much they want to protect their packages. Any time i've needed help with setup/general support, they have been so quick to help. I recommend them 100 times over!