
Guide Shipping Insurance
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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Eliminate the risk of lost, damaged, or stolen packages with Guide Shipping Protection
Shipping Protection with Instant Resolutions The purpose of 'Guide Shipping Protection' is to alleviate the strain from Lost/Damaged/Stolen packages, and replace it with added revenue. Use Guide and give your customers the chance to protect their packages at checkout in one simple click. With Guide Shipping Protection you will do more than just avoid the headaches associated with replacing packages. If an item is lost, damaged, or stolen we'll replace it with a repurchase directly from your site
- Supports Checkout Extensibility - a smooth experience with our new Checkout App
- Premium Insurance - Order Protection from damage, theft & more!
- Hyper-Focused on Customer Experience!
- Adds New Revenue - full MSRP replacements with Guide's approve-all-claims model
- Installs/Uninstalls safely - tested and optimized for speed and order conversion
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- Populair bij winkels zoals die van jou
- Gevestigd in de Verenigde Staten
- Hoogtepunten
- Rechtstreeks te gebruiken in het Shopify-beheercentrum
- Werkt met de nieuwste thema's
Talen
Engels
Deze app is niet vertaald in het Nederlands
Werkt met
- Checkout
- TikTok Shop
- NetSuite
- Zendesk, Gorgias, Klaviyo
- TapCart, Shop Pay
- ReBuy
- Recharge, Skio Subscriptions
Categorieën
Dekkingstype
Aanmeldingservaring
Aanpassing
Aanbiedingen en aanbevelingen
Analytics
Prijs
Free
Gratis te installeren
All fees are paid by customers and passed through merchant to Guide.
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Alle betalingen worden in USD gefactureerd. Alle prijsopties
Recensies (55)
Great app! Guide has been a terrific addition for our business and customer shipments. While Guide offers a pretty seamless (and painless) claim process for our customers, it offers an additional benefit we did not expect. It offers new customers another layer of order assurance and confidence when ordering, which helps strengthen conversion rate.
Claims are paid our promptly and seamlessly. I like that the insurance price is low for our customers, making it easier for customers to accept vs other services out there. And, that we ourselves do not incur any fee for using the service.
The only thing we did not factor in is replacement product shipping costs on orders where shipping was free - like when the customer has free shipping on an order over "X" dollars. While Guide does cover the replacement product cost, it does not cover merchant fees required to ship out the replacement. So keep that in mind for parcels travelling far. It is still a benefit however, in that it reduces the merchant's overall cost for replacing shipments gone awry.
Customer service has been excellent. We had a few issues with initial set up in our liquid theme code, and they were quick to respond and get it all working smoothly. Highly recommend!
I love this app. It makes our job so much easier. With the failure rate of shipping companies these days, this app is essential for small businesses. Our customers who have had to file claims have the easiest experience. Their service is top notch. It's refreshing to have an app with support that is responsive & helpful!
Really great customer service that is always available when I need help submitting a claim! I've never had a claim be rejected for any reason, and the team is super flexible when it comes to reordering (sometimes they'll have me manually send the replacement order and they'll refund me the cost of reshipment). Overall I'd highly recommend.
Excellent service! When a customer lost their package, the claim process was simple thanks to the provided link. Customer service quickly answered all my questions. Considering the frequent shipping issues nowadays, this protection is a relief for any merchant. Highly recommended for both new and established stores.
So far so good! Everything has been fairly straight forward and when had questions the developer was responsive.
Ondersteuning
App-ondersteuning aangeboden door Guide Inc.
Hulpbronnen
Deze ontwikkelaar biedt geen directe ondersteuning in het Nederlands.
Geïntroduceerd
14 oktober 2020
Toegang tot gegevens
Deze app heeft toegang nodig tot de volgende gegevens om goed te kunnen werken in je winkel. Ontdek waarom in het privacybeleid van de ontwikkelaar .
Persoonsgegevens bekijken:
Klanten, winkeleigenaar, contentproviders
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Klanten
Naam, e-mailadres, telefoonnummer, fysiek adres, geolocatie, IP-adres, browser en besturingssysteem
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Winkeleigenaar
Naam, e-mailadres, telefoonnummer, fysiek adres
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Contentproviders
E-mailadres, IP-adres, browser en besturingssysteem
Winkelgegevens bekijken en bewerken:
Klanten, producten, bestellingen, kortingen, Webshop
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Klanten bekijken
Klantgegevens
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Producten bewerken
Producten, publicaties van producten in verkoopkanalen, or collecties
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Bestellingen bewerken
Toegewezen fulfilment, bestellingsafhandelingen, merchant heeft fulfilment beheerd, alle bestelgegevens van de afgelopen 60 dagen, or fulfilment door derden
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Kortingen bekijken en synchroniseren
Kortingscodes en promoties
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Je webshop bewerken
Pagina's in je webshop, script-tags in je webshop, or thema
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Andere gegevens bewerken
Navigatie webshop or prijsregels
Uitgelicht in
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