Help Scout

We have used HelpScout for a few years now. It allows us to provide email support (and soon, integrated chat) without portal nonsense. We see threads, the customer sees emails. We've not yet used the Docs portion yet but plan to do so after rolling out a website update. The ability to see Shopify order data in the HelpScout interface is awesome. So is Tech Support.

The ability to add workflows and saved replies saves a lot of time. We also use Zapier to do things in HelpScout when we get orders/new customers in Shopify. Easiest example: Add a new HelpScout contact when a customer is added to Shopify.

Helpscout is an outstanding system. Its ability to pull data from Shopify is extremely useful!

Easy to use. Gives order & customer info at ticket level

Love this app. With auto replies, saved replies, work flows, mailbox segregation, and app integration (including Shopify customer profiling), this makes my customer service life 1,000,000X easier. AND I only pay $20 per month! For the time this saves me, I feel like I'm getting away with something with such great pricing.

Incredibly smooth integration. Allows our agents/management to quickly access required information where we need it most to give customers seamless assistance.

La meilleure solution de service client. Nous utilisons Help Scout depuis des années et nous apprécions la simplicité de configuration, mais aussi les nombreuses fonctionnalités.

Help Scout helps you make every support interaction more personal and easy to manage. Their app integration is a crucial part of our help desk environment. <3 Help Scout!

Helpscout is an outstanding help desk tool for small and medium businesses. The Shopify integration is great. It allows me to see (and links to) a customers Shopify order history from within helpscout. It adds great context to customer interactions.

This connector eliminates so much time for us in Help Scout but pulling in customer information in the sidebar and linking to all their past orders. Help Scout is the most customer-focused companies I've ever worked with. Keep up the good work!

Funciona muy bien, un agrado tener toda la información en helpscout para poder dar respuestas más rápidas a nuestros clientes.