レビュー (23)

総合評価
4.5
評価レベルごとの件数
  • 評価の87%は5つ星です
  • 評価の0%は4つ星です
  • 評価の4%は3つ星です
  • 評価の9%は2つ星です
  • 評価の0%は1つ星です
2024年3月5日

Smooth integration that doesn't get in the way. That means 5 stars.

We love HelpScout and now our client's order history is on the same page as their support page! Without our client needing to inform us of the order number, for example, Helpscout immediately informs us of the order with the ability to reimburse clients WITHOUT moving to a different tab or page.

Família de Trigo
ブラジル
アプリの使用期間:2年以上
2024年2月29日

Been using Helpscout for almost a decade and it's been awesome. I love its simplicity and how it keeps the communication to our customers just as normal email (no weird ticket numbers and extra stuff tacked on in the header). Also super nice to have Shopify orders directly linked and embedded in the Helpscout conversations. Highly recommend!

Ugmonk
アメリカ合衆国
アプリの使用期間:6ヶ月
2024年3月15日

Not compatible with Shopify checkout extensibility

RevitaLash Cosmetics
アメリカ合衆国
アプリの使用期間:3年以上
2024年3月7日

Helpscout is a great platform, but their integration with Shopify has a ways to go.

The functionality missing specifically with Shopify is

1) showing customer and order TAGS in the side bar integration area

2) the ability to link to products you sell in your responses.

Both of these are pretty simple and table stakes with other platforms, Re Amaze/Gorgias.

Other functionality we know they are ...

Beauty Heroes®
アメリカ合衆国
アプリの使用期間:2年以上
2024年3月6日

Friendly user

Del Mar Laboratories
アメリカ合衆国
アプリの使用期間:4年以上
2024年3月6日

Der gemeinsame Posteingang ermöglicht es allen Mitarbeitern, schnell
die E-Mails zu finden, die sie adressieren sollen oder
E-Mails an andere abzugeben. Dadurch, dass alle Zugriff auf dieselbe Inbox haben, kann man Arbeits- und Kommunikationsaufwand sparen, außerdem ist es manchmal hilfreich, eine E-Mail-Adresse angeben zu können, in der Spam besser erkannt wird und man nicht unbedingt gleich ...

iFixit
アメリカ合衆国
アプリの使用期間:2年以上
編集日:2018年3月10日

I don't often write reviews but was surprised to see that Help Scout didn't have any on Shopify, so I'm going to "pay it forward" a bit. If you're looking for an alternative to ZenDesk, seriously consider this product. I did trials of both ZenDesk and Help Scout and decided to go with Help Scout. It was competitively priced, integrated well with Shopify and by the looks of it, they are actively ...

Rughook
アメリカ合衆国
アプリの使用期間:約6年
2024年1月25日

The new Shopify integration has been a game-changer for us! We now have in-app views of customer orders, which includes a list of products, fulfillment info, and tracking links. It eliminates the need to head to Shopify, & saves us a lot of time!

Kitty Poo Club
アメリカ合衆国
アプリの使用期間:6年弱
2024年2月8日

Help Scout has been a really great service and the team has been extremely response to feedback! My only current feedback is with our new authorization features with Shopify. Having the Shopify order accessible directly through Help Scout is great except we aren't able to leave comments/notes in the Shopify order via that side bar. It would be extremely beneficial to have the ability to quickly ...

J skis
アメリカ合衆国
アプリの使用期間:5年以上
2024年2月17日

Love the ease of the new integration features! Would love to see the phrase "Cancel Order" instead of just "Cancel" on the right hand side bar. It get's me every time that I'm canceling out of what I'm doing, not finalizing the order cancellation.

We Are Amma
アメリカ合衆国
アプリの使用期間:約3年