Recensies (23)

Algemene beoordeling
4,5
Cijfers per recensieniveau
  • 87% recensies zijn 5 sterren
  • 0% recensies zijn 4 sterren
  • 4% recensies zijn 3 sterren
  • 9% recensies zijn 2 sterren
  • 0% recensies zijn 1 sterren
5 maart 2024

Smooth integration that doesn't get in the way. That means 5 stars.

We love HelpScout and now our client's order history is on the same page as their support page! Without our client needing to inform us of the order number, for example, Helpscout immediately informs us of the order with the ability to reimburse clients WITHOUT moving to a different tab or page.

Família de Trigo
Brazilië
Meer dan 2 jaar gebruiken de app
29 februari 2024

Been using Helpscout for almost a decade and it's been awesome. I love its simplicity and how it keeps the communication to our customers just as normal email (no weird ticket numbers and extra stuff tacked on in the header). Also super nice to have Shopify orders directly linked and embedded in the Helpscout conversations. Highly recommend!

Ugmonk
Verenigde Staten
6 maanden gebruiken de app
15 maart 2024

Not compatible with Shopify checkout extensibility

RevitaLash Cosmetics
Verenigde Staten
Meer dan 3 jaar gebruiken de app
7 maart 2024

Helpscout is a great platform, but their integration with Shopify has a ways to go.

The functionality missing specifically with Shopify is

1) showing customer and order TAGS in the side bar integration area

2) the ability to link to products you sell in your responses.

Both of these are pretty simple and table stakes with other platforms, Re Amaze/Gorgias.

Other functionality we know they are ...

Beauty Heroes®
Verenigde Staten
Meer dan 2 jaar gebruiken de app
6 maart 2024

Friendly user

Del Mar Laboratories
Verenigde Staten
Meer dan 4 jaar gebruiken de app
6 maart 2024

Der gemeinsame Posteingang ermöglicht es allen Mitarbeitern, schnell
die E-Mails zu finden, die sie adressieren sollen oder
E-Mails an andere abzugeben. Dadurch, dass alle Zugriff auf dieselbe Inbox haben, kann man Arbeits- und Kommunikationsaufwand sparen, außerdem ist es manchmal hilfreich, eine E-Mail-Adresse angeben zu können, in der Spam besser erkannt wird und man nicht unbedingt gleich ...

iFixit
Verenigde Staten
Meer dan 2 jaar gebruiken de app
Bewerkt 10 maart 2018

I don't often write reviews but was surprised to see that Help Scout didn't have any on Shopify, so I'm going to "pay it forward" a bit. If you're looking for an alternative to ZenDesk, seriously consider this product. I did trials of both ZenDesk and Help Scout and decided to go with Help Scout. It was competitively priced, integrated well with Shopify and by the looks of it, they are actively ...

Rughook
Verenigde Staten
Ongeveer 6 jaar gebruiken de app
25 januari 2024

The new Shopify integration has been a game-changer for us! We now have in-app views of customer orders, which includes a list of products, fulfillment info, and tracking links. It eliminates the need to head to Shopify, & saves us a lot of time!

Kitty Poo Club
Verenigde Staten
Bijna 6 jaar gebruiken de app
8 februari 2024

Help Scout has been a really great service and the team has been extremely response to feedback! My only current feedback is with our new authorization features with Shopify. Having the Shopify order accessible directly through Help Scout is great except we aren't able to leave comments/notes in the Shopify order via that side bar. It would be extremely beneficial to have the ability to quickly ...

J skis
Verenigde Staten
Meer dan 5 jaar gebruiken de app
17 februari 2024

Love the ease of the new integration features! Would love to see the phrase "Cancel Order" instead of just "Cancel" on the right hand side bar. It get's me every time that I'm canceling out of what I'm doing, not finalizing the order cancellation.

We Are Amma
Verenigde Staten
Ongeveer 3 jaar gebruiken de app