Help Scout
Galerie propagovaných obrázků
O této aplikaci
Uvedena
31. březen 2014
Jazyky
angličtina
Tato aplikace není přeložena do jazyka čeština
Kategorie
Správa požadavků na podporuFunguje s:
HubSpot, Mailchimp, Campaign Monitor, Zapier, Klaviyo, SlackHappy customers, growing business.
Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time!
- Work as a team on your email, live chat, and social conversations, in one inbox
- Provide instant answers to FAQs with self-service options
- Leverage AI to help your team respond faster
- View detailed customer and order information alongside every conversation
- Process order refunds and cancellations directly in Help Scout
Cena
15denní zkušební verze zdarmaPartner Help Scout může samostatně fakturovat externí poplatky, které se neobjeví na vaší faktuře Shopify. Zjistit více
Standard
$25 / měsíc
nebo $240/rok s úsporou 20 %
- 2 inboxes
- 1 Docs site
- In-app messaging
- Beacon help widget
- Custom reports
- API and 100+ integrations
Plus
$50 / měsíc
nebo $480/rok s úsporou 20 %
- 5 inboxes
- 2 Docs sites w/ restricted access
- 25 light users
- Advanced permissions and tracking
- Teams
- AI assist
- AI summarize
Pro
$780 / rok
- 25 inboxes
- 10 Docs sites w/ restricted access
- 50 light users
- Enterprise security
- HIPPA compliance
- Dedicated Account Manager
Standard
$25 / měsíc
nebo $240/rok s úsporou 20 %
- 2 inboxes
- 1 Docs site
- In-app messaging
- Beacon help widget
- Custom reports
- API and 100+ integrations
Plus
$50 / měsíc
nebo $480/rok s úsporou 20 %
- 5 inboxes
- 2 Docs sites w/ restricted access
- 25 light users
- Advanced permissions and tracking
- Teams
- AI assist
- AI summarize
Pro
$780 / rok
- 25 inboxes
- 10 Docs sites w/ restricted access
- 50 light users
- Enterprise security
- HIPPA compliance
- Dedicated Account Manager
Všechny poplatky jsou fakturovány v měně USD. Opakované poplatky a poplatky založené na použití jsou fakturovány každých 30 dní. Zobrazit všechny cenové možnosti
Počet recenzí: 23
Smooth integration that doesn't get in the way. That means 5 stars.
We love HelpScout and now our client's order history is on the same page as their support page! Without our client needing to inform us of the order number, for example, Helpscout immediately informs us of the order with the ability to reimburse clients WITHOUT moving to a different tab or page.
Help Scout has been a really great service and the team has been extremely response to feedback! My only current feedback is with our new authorization features with Shopify. Having the Shopify order accessible directly through Help Scout is great except we aren't able to leave comments/notes in the Shopify order via that side bar. It would be extremely beneficial to have the ability to quickly leave comments/notes on the order as that is how our customer service team maintains a communication history for each customer/order!
Love the ease of the new integration features! Would love to see the phrase "Cancel Order" instead of just "Cancel" on the right hand side bar. It get's me every time that I'm canceling out of what I'm doing, not finalizing the order cancellation.
The new Shopify integration has been a game-changer for us! We now have in-app views of customer orders, which includes a list of products, fulfillment info, and tracking links. It eliminates the need to head to Shopify, & saves us a lot of time!
Been using Helpscout for almost a decade and it's been awesome. I love its simplicity and how it keeps the communication to our customers just as normal email (no weird ticket numbers and extra stuff tacked on in the header). Also super nice to have Shopify orders directly linked and embedded in the Helpscout conversations. Highly recommend!
O této aplikaci
Uvedena
31. březen 2014
Jazyky
angličtina
Tato aplikace není přeložena do jazyka čeština
Kategorie
Správa požadavků na podporuFunguje s:
HubSpot, Mailchimp, Campaign Monitor, Zapier, Klaviyo, SlackVytvořeno partnerem Help Scout
Informace o partnerovi Help Scout
Průměrné hodnocení: 4,5
Počet roků zkušeností s vývojem aplikací pro Shopify App Store: 10
131 Tremont Street, 3rd Floor, Boston, MA, 02111, US
Podpora
Poslat zprávu1 (855) 435-7726
help@helpscout.com
Tento vývojář nenabízí přímou podporu v jazyce Čeština.
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