Help Scout

Help Scout

価格設定
月額$25から。 無料体験あり。
評価
4.5 (23)
開発者
Help Scout

Happy customers, growing business.

Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time!

Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time! さらに表示する
  • Work as a team on your email, live chat, and social conversations, in one inbox
  • Provide instant answers to FAQs with self-service options
  • Leverage AI to help your team respond faster
  • View detailed customer and order information alongside every conversation
  • Process order refunds and cancellations directly in Help Scout

公開日

2014年3月31日

言語

英語

このアプリは日本語に翻訳されていません

カテゴリー

連携対象システム・アプリ

HubSpot, Mailchimp, Campaign Monitor, Zapier, Klaviyo, Slack

価格設定

Shopify請求書とは別に、Help Scoutによる外部請求がある場合があります。 詳しくはこちら

Standard

$25 /月

または$240/年で20%お得

  • 2 inboxes
  • 1 Docs site
  • In-app messaging
  • Beacon help widget
  • Custom reports
  • API and 100+ integrations

15日間の無料体験

Plus

$50 /月

または$480/年で20%お得

  • 5 inboxes
  • 2 Docs sites w/ restricted access
  • 25 light users
  • Advanced permissions and tracking
  • Teams
  • AI assist
  • AI summarize

15日間の無料体験

Pro

$780 /年

  • 25 inboxes
  • 10 Docs sites w/ restricted access
  • 50 light users
  • Enterprise security
  • HIPPA compliance
  • Dedicated Account Manager

15日間の無料体験

Standard

$25 /月

または$240/年で20%お得

  • 2 inboxes
  • 1 Docs site
  • In-app messaging
  • Beacon help widget
  • Custom reports
  • API and 100+ integrations

15日間の無料体験

Plus

$50 /月

または$480/年で20%お得

  • 5 inboxes
  • 2 Docs sites w/ restricted access
  • 25 light users
  • Advanced permissions and tracking
  • Teams
  • AI assist
  • AI summarize

15日間の無料体験

Pro

$780 /年

  • 25 inboxes
  • 10 Docs sites w/ restricted access
  • 50 light users
  • Enterprise security
  • HIPPA compliance
  • Dedicated Account Manager

15日間の無料体験

すべての料金はUSDで請求されます。 定期請求と使用料に基づく請求は、30日ごとに行われます。 すべての価格オプションを見る

レビュー (23)

総合評価
4.5
評価レベルごとの件数
  • 評価の87%は5つ星です
  • 評価の0%は4つ星です
  • 評価の4%は3つ星です
  • 評価の9%は2つ星です
  • 評価の0%は1つ星です
2024年3月5日

Smooth integration that doesn't get in the way. That means 5 stars.

We love HelpScout and now our client's order history is on the same page as their support page! Without our client needing to inform us of the order number, for example, Helpscout immediately informs us of the order with the ability to reimburse clients WITHOUT moving to a different tab or page.

Família de Trigo
ブラジル
アプリの使用期間:2年以上
2024年2月17日

Love the ease of the new integration features! Would love to see the phrase "Cancel Order" instead of just "Cancel" on the right hand side bar. It get's me every time that I'm canceling out of what I'm doing, not finalizing the order cancellation.

We Are Amma
アメリカ合衆国
アプリの使用期間:約3年
2024年2月29日

Been using Helpscout for almost a decade and it's been awesome. I love its simplicity and how it keeps the communication to our customers just as normal email (no weird ticket numbers and extra stuff tacked on in the header). Also super nice to have Shopify orders directly linked and embedded in the Helpscout conversations. Highly recommend!

Ugmonk
アメリカ合衆国
アプリの使用期間:6ヶ月
2024年2月8日

Help Scout has been a really great service and the team has been extremely response to feedback! My only current feedback is with our new authorization features with Shopify. Having the Shopify order accessible directly through Help Scout is great except we aren't able to leave comments/notes in the Shopify order via that side bar. It would be extremely beneficial to have the ability to quickly leave comments/notes on the order as that is how our customer service team maintains a communication history for each customer/order!

J skis
アメリカ合衆国
アプリの使用期間:5年以上
2024年3月7日

Helpscout is a great platform, but their integration with Shopify has a ways to go.

The functionality missing specifically with Shopify is

1) showing customer and order TAGS in the side bar integration area

2) the ability to link to products you sell in your responses.

Both of these are pretty simple and table stakes with other platforms, Re Amaze/Gorgias.

Other functionality we know they are working on is integrating their AI tool, which is currently not integrated, but coming soon.

We are waiting until a few more of these items are live before we migrate.

Beauty Heroes®
アメリカ合衆国
アプリの使用期間:2年以上

サポート

Help Scoutに関するご質問にはHelp Scoutがお答えいたします。

開発者

Help Scout

131 Tremont Street, 3rd Floor, Boston, MA, 02111, US

リソース

この開発者は日本語での直接的なサポートを提供していません。

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