Help Scout

Help Scout

Prijs
Vanaf  $25 per maand. Gratis proefperiode beschikbaar.
Beoordeling
4,5 (23)
Ontwikkelaar
Help Scout

Happy customers, growing business.

Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time!

Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time! meer
  • Work as a team on your email, live chat, and social conversations, in one inbox
  • Provide instant answers to FAQs with self-service options
  • Leverage AI to help your team respond faster
  • View detailed customer and order information alongside every conversation
  • Process order refunds and cancellations directly in Help Scout

Bevat onvertaalde tekst

Vertaling weergeven

Geïntroduceerd

31 maart 2014

Talen

Engels

Deze app is niet vertaald in het Nederlands

Categorieën

Werkt met

HubSpot, Mailchimp, Campaign Monitor, Zapier, Klaviyo, Slack

Prijs

Er kunnen door Help Scout externe kosten in rekening worden gebracht, los van je Shopify-factuur. Meer informatie

Standard

$25 /maand

of $240/jaar en bespaar 20%

  • 2 inboxes
  • 1 Docs site
  • In-app messaging
  • Beacon help widget
  • Custom reports
  • API and 100+ integrations

Gratis proefperiode van 15 dagen

Plus

$50 /maand

of $480/jaar en bespaar 20%

  • 5 inboxes
  • 2 Docs sites w/ restricted access
  • 25 light users
  • Advanced permissions and tracking
  • Teams
  • AI assist
  • AI summarize

Gratis proefperiode van 15 dagen

Pro

$780 /jaar

  • 25 inboxes
  • 10 Docs sites w/ restricted access
  • 50 light users
  • Enterprise security
  • HIPPA compliance
  • Dedicated Account Manager

Gratis proefperiode van 15 dagen

Standard

$25 /maand

of $240/jaar en bespaar 20%

  • 2 inboxes
  • 1 Docs site
  • In-app messaging
  • Beacon help widget
  • Custom reports
  • API and 100+ integrations

Gratis proefperiode van 15 dagen

Plus

$50 /maand

of $480/jaar en bespaar 20%

  • 5 inboxes
  • 2 Docs sites w/ restricted access
  • 25 light users
  • Advanced permissions and tracking
  • Teams
  • AI assist
  • AI summarize

Gratis proefperiode van 15 dagen

Pro

$780 /jaar

  • 25 inboxes
  • 10 Docs sites w/ restricted access
  • 50 light users
  • Enterprise security
  • HIPPA compliance
  • Dedicated Account Manager

Gratis proefperiode van 15 dagen

Bevat onvertaalde tekst

Vertaling weergeven

Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd. Alle prijsopties

Recensies (23)

Algemene beoordeling
4,5
Cijfers per recensieniveau
  • 87% recensies zijn 5 sterren
  • 0% recensies zijn 4 sterren
  • 4% recensies zijn 3 sterren
  • 9% recensies zijn 2 sterren
  • 0% recensies zijn 1 sterren
5 maart 2024

Smooth integration that doesn't get in the way. That means 5 stars.

We love HelpScout and now our client's order history is on the same page as their support page! Without our client needing to inform us of the order number, for example, Helpscout immediately informs us of the order with the ability to reimburse clients WITHOUT moving to a different tab or page.

Família de Trigo
Brazilië
Meer dan 2 jaar gebruiken de app
17 februari 2024

Love the ease of the new integration features! Would love to see the phrase "Cancel Order" instead of just "Cancel" on the right hand side bar. It get's me every time that I'm canceling out of what I'm doing, not finalizing the order cancellation.

We Are Amma
Verenigde Staten
Ongeveer 3 jaar gebruiken de app
29 februari 2024

Been using Helpscout for almost a decade and it's been awesome. I love its simplicity and how it keeps the communication to our customers just as normal email (no weird ticket numbers and extra stuff tacked on in the header). Also super nice to have Shopify orders directly linked and embedded in the Helpscout conversations. Highly recommend!

Ugmonk
Verenigde Staten
6 maanden gebruiken de app
8 februari 2024

Help Scout has been a really great service and the team has been extremely response to feedback! My only current feedback is with our new authorization features with Shopify. Having the Shopify order accessible directly through Help Scout is great except we aren't able to leave comments/notes in the Shopify order via that side bar. It would be extremely beneficial to have the ability to quickly leave comments/notes on the order as that is how our customer service team maintains a communication history for each customer/order!

J skis
Verenigde Staten
Meer dan 5 jaar gebruiken de app
7 maart 2024

Helpscout is a great platform, but their integration with Shopify has a ways to go.

The functionality missing specifically with Shopify is

1) showing customer and order TAGS in the side bar integration area

2) the ability to link to products you sell in your responses.

Both of these are pretty simple and table stakes with other platforms, Re Amaze/Gorgias.

Other functionality we know they are working on is integrating their AI tool, which is currently not integrated, but coming soon.

We are waiting until a few more of these items are live before we migrate.

Beauty Heroes®
Verenigde Staten
Meer dan 2 jaar gebruiken de app

Ondersteuning

Help Scout kan al je vragen beantwoorden over Help Scout.

Ontwikkelaar

Help Scout

131 Tremont Street, 3rd Floor, Boston, MA, 02111, US

Hulpbronnen

Deze ontwikkelaar biedt geen directe ondersteuning in het Nederlands.

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