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The FAQ and knowledge setup has been really useful. Customers can quickly find answers without reaching out, and that has reduced our support workload. Combined with the chatbot, it helps handle basic queries even when we are not actively online.
Hi Aurielle London team!
Thank you so much for your thoughtful feedback.
We truly appreciate you taking the time to share your experience.
Any time you need assistance, our support team is always here and happy to help.
We’re grateful to have you with us!
Best regards,
HelpCenter team
We initially started with HelpCenter to build a clean FAQ page, but over time we began using the helpdesk and chat features as well. Having everything connected, from email inbox to live conversations, has made support much easier to manage.
Hi, Polvanta!
We happy to hear that you are satisfied with the app and the ticketing system! Your feedback means a lot to us.
If there is anything we can do to improve your experience, please do not hesitate to let us know :)
Best regards,
HelpCenter team
The ticketing system is clean and easy to manage. We can track every customer request without losing context, and the helpdesk makes it simple to assign and resolve queries. It has definitely improved how we handle support internally.
Hi BritDrive Hub,
Thank you for your thoughtful review!
We’re really happy to hear that the ticketing system is helping your team stay organized and keep full context on customer requests. It’s great to know it’s making your internal support workflow smoother and more efficient.
If there’s ever anything we can improve or assist with, we’re always here :)
Best regards,
HelpCenter team
We added HelpCenter mainly for the FAQ section, but ended up using the ticket system too. It’s actually very easy to manage everything from one place. Reduced a lot of repeat questions for us.
Hello Vital Depot team!
Thank you for sharing your experience!
We're glad to hear that HelpCenter has been useful not only for your FAQ section but also for managing tickets.
If questions arise, please let us know!
Best regards,
HelpCenter Team
We originally installed HelpCenter just for the FAQ section, but eventually started relying on the live chat and support inbox too. Having all customer communication in one place has made handling support much more organized and efficient.
Hello Polandbay team!
Thank you for taking the time to leave a review! We really appreciate the feedback.
We're glad to hear you are using HelpCenter to it's fullest!
Please let us know in case you have any questions or suggestions, our support team is always there to help.
Best regards,
HelpCenter team
What I like most is how everything connects. Live chat, helpdesk, and FAQ all work together instead of feeling like separate tools. It helps us respond faster and keeps our communication consistent across the board.
Hi, Aokami Store team!
Thank you for taking your time to provide thoughtful feedback! We are glad to hear you enjoy using HelpCenter as a complete package.
Please don't hesitate to reach out in case you ever have any issues or questions!
Best regards,
HelpCenter Team
Really useful support app with a clean FAQ setup and smooth live chat experience. It keeps customer conversations organized and much easier to manage daily.
Hi Elvora team
Glad to hear you are having a smooth experience with HelpCenter, and thank you for the valuable feedback!
Please on't hesitate to reach out in case any issues or questions arise, the support team is available 24/7.
Best regards,
HelpCenter team
I had given these guys a horrible review 9 years ago, but it appears that they have changed quite a bit since then. I needed help this morning and got Caleb on live chat in about 30 seconds. He was extremely helpful and within about 10 minutes he got into my Shopify store and fixed my FAQ problem. He was very attentive and his communication with me was excellent. I highly recommend these guys!
We use this app for our FAQ. Recently (September 2025) it revised its permissions to request full access to all our customer and order data. This is insane. We have no desire to give this app such sensitive data, just to use a FAQ. Regretfully, we may have to uninstall this app and migrate our FAQ to another app. What a waste of time.
Hi K3D Designs Team!
Thank you for sharing your feedback. We’re really sorry for the frustration this has caused.
To clarify, the recent permission update does not give us access to view or use your customer or order data. The request was made because of technical changes in Shopify’s requirements, but HelpCenter app only uses the minimum information necessary to run its features, and your sensitive data is never accessed or shared.
We value your trust and hope we can restore your confidence in HelpCenter.
Best regards,
HelpCenter team
Très bonne application qui me permer de gérer les demandes clients en les assignant à différents agents ou en programmant des réponses automatiques avec des templates. J'ai aussi pu développer la FAQ sur ce meme outil, ainsi qu'un formulaire de contact. J'utilise cette appli depuis plusieurs années maintenant.
Thank you for leaving such a positive review and for such a high rate of our app.
It's our pleasure to hear that you are satisfied with our app and service as we always try to do our best in case of providing our customers the best experience possible.
Kind regards,
HelpCenter team
