HelpCenter | FAQ Chat Helpdesk , 1.315 recensioni
I used this app on two of my stores until they decided to charge obscene amounts of money for simple functionalities that a lot of other apps provide for free or very little $$. New structure is 100% not worth the money, as the app does nothing special that a hundred others don't do.
edit based on their reply... my complaint is not that you didn't tell me it was happening... my complaint is that your pricing structure is asinine.
Hi Vinyl Exclusive team!
I'm sorry to hear that you are not satisfied with our app after recent plans and features update.
Please let us note that we've been informing our customers about the changes in the HelpCenter since the beginning of December 2022. And starting from January 16 the limitations for the Free plan were applied.
We are ready to move towards our customers to help them with any issues that they have.
We will be happy if you can contact us via email or the live chat so we can discuss all the problems and find nessesary solutions for you so you can change your opinion about the HelpCenter app.
Plataforma simple pero funcional. Destacaría el servicio de atención al cliente, muy rápida y eficiente.
Hello Securfix Team!
Thank you for your wonderful feedback, we do appreciate it :)
Our Team is always here to help, so I hope your journey with our app will be joyful.
A trouble to use the app solved by the support team in a very short delay.
Thanks for your precious help !
Good day LoginG team,
Thank you for confirming that the issue is solved and leaving this feedback.
We are always glad to help and ready to handle problems for you.
Please feel free to let us know if any issues occurred.
awesome app guys congrats. only thing is we can not remove your name from the website without subscribing a plan.
Hi dear Ever.Boost!
We are so glad to hear that you love our product! Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated. We try to do our best to improve our functionality and service!
Great and friendly customer service. Had an issue with a new theme not transferring some data over, the team at Helpcenter swiftly looked into it and resolved the issue.
Thanks again Helpcenter team :)
Hi there Smoke&Cinders !
Thank you for leaving such a positive review and for such a high rate of our support team work.
It's our pleasure to hear that you are satisfied with our app and service as we always try to do our best in case of providing our customers the best experience possible.
c payant donc voila il y'a mieux a mon avis et juste 5 article pour l'avoir gratuit donc sa ne sert presque a rien .
Merci d'avoir pris le temps de laisser un commentaire !
Nous sommes vraiment désolés de savoir que vous avez eu une première expérience frustrante avec notre application.
Nous voulons vraiment que vous ayez l'occasion de vérifier toutes les fonctionnalités de notre application :)
Pendant les 15 jours d'essai gratuit, vous pouvez choisir n'importe quel plan et vérifier ce qui vous convient le mieux.
Nous vous serions très reconnaissants si vous décidiez de nous donner une seconde chance !
L'équipe du HelpCenter
It was free to use at first, and I thought it worked well, but later it was charged, which I thought was unreasonable. I used a lot of information and content on the FAQ function provided by you, but suddenly changed it to charge, which is obviously unreasonable. Should be later to use the user charge, the old user does not charge. Now I bought a topic that provides FAQ functionality, and now I have to spend a lot of time migrating data.
Hi AEYEE team.
We're very sorry to read about the bad experience with our app.
Please let us note that we've been informing our customers about the changes in the HelpCenter Free plan since the beginning of December 2022. And starting from January 16 the limitations for the Free plan were applied.
None of the information was deleted - you can go to the HelpCenter app and review the FAQ section - some articles are just inactive (because only 5 active articles are available on Free plan). It's possible to activate them all with any other plan rather than Free.
If you'll have any question or require any kind of assistance you can always contact our support service - it's available 24/7.
Cette application est très facile d'utilisation! De plus, leur service à la clientèle est exemplaire! Un grand merci!
Bonjour à tous!
Merci d'avoir laissé une critique aussi positive et pour un taux aussi élevé de travail de notre équipe d'assistance.
Nous sommes ravis d'apprendre que vous êtes satisfait de notre application et de notre service, car nous essayons toujours de faire de notre mieux pour offrir à nos clients la meilleure expérience possible.
Équipe du centre d'aide
Save time on installing other FAQ apps, only to delete them later for being difficult or confusing to use - just install HelpCentre and know that you won't be disappointed.
Hello Big Duck AU team,
Thank you for the kind words about our app, we’re passionate about what we do and it’s great to see that it translates into results for our customers!
We’re glad to hear that you’ve been happy with HelpCenter and we look forward to continuing to deliver value and results in the future.
Très simple d'utilisation et efficace. Je recommande fortement pour débuter !
De plus, design simple & pro
Bonjour à tous !
Merci beaucoup pour ce commentaire si positif ! Nous sommes heureux d'entendre que vous trouvez notre application utile :)
Nous allons continuer à faire de notre mieux pour nous améliorer chaque jour !
L'équipe du HelpCenter