SB: Helpdesk, Live Chat & FAQs
- Prezzi
-
Installazione gratuita. Prova gratuita disponibile.
- Valutazione
- 4,6 (316)
- Sviluppatore
- Shark Byte, Inc
Galleria immagini in evidenza
All-in-one Helpdesk with Live Chat, AI FAQ Builder & Product Tabs for faster customer support.
HelpCenter combines a Helpdesk, Live Chat & AI FAQ Builder to simplify customer support. Create an SEO-friendly FAQ Page, Product FAQ sections, and FAQ Accordion with ChatGPT. Translate FAQs into multiple languages with our partner app, LangShop. Manage email, chat, and Messenger from a single helpdesk, while customers find answers, track orders, and contact your team through a self-service widget. Deliver reliable support to customers with multi-channel ticketing & centralized support.
- Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
- 25+ templates: for FAQ page, self-service widget, contact form, product tabs
- Easily add product tabs, share content across multiple products with shared tabs
- Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
- Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
Lingue
Inglese
Questa app non è disponibile in Italiano
Funziona con
- Pannello di controllo Shopify
- ChatGPT
- Facebook Messenger
- LangShop
Categorie
Messaggistica in tempo reale
Risposte automatiche
Prezzi
Free
Installazione gratuita
$0.25 per ticket after first 10 tickets
Funzionalità
- Helpdesk: 10 tickets/month
- Limited FAQs (customizable) & templates
- Knowledge Base: Up to 10 Articles
- Widget with FAQs, order tracking
- Unlimited product-specific tabs
- 1 active live chat at a time
- 1 chatbot
- 5 FAQ articles
Basic
$5.99 /mese
o a $59.99/anno con un risparmio del 17%
$0.16 per ticket after first 50 tickets
Funzionalità
- Helpdesk: 50 tickets/month
- Everything in Free, plus:
- Unlimited FAQs (integrated with OpenAI)
- Knowledge Base: Unlimited Articles
- Multilingual FAQs (up to 3)
- Unlimited shared tabs
- Unlimited chatbots
- Unlimited support agents
Prova gratuita di 14 giorni
Standard
$19.99 /mese
o a $199.99/anno con un risparmio del 17%
$0.15 per ticket after first 300 tickets
Funzionalità
- Helpdesk: 300 tickets/month
- Everything in Basic, plus:
- FAQ translations (up to 5)
- Knowledge Base: Unlimited Articles
- Overall & per agent performance report
Prova gratuita di 14 giorni
Advanced
$49.99 /mese
o a $498.96/anno con un risparmio del 17%
$0.1 per ticket after first 1000 tickets
Funzionalità
- Helpdesk: 1000 tickets/month
- Everything in Standard, plus:
- Unlimited FAQ translations
- Knowledge Base: Unlimited Articles
- Prioritized support
- Overall & per agent performance report
Prova gratuita di 14 giorni
Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni. Vedi tutte le opzioni di prezzo
Recensioni (316)
Really useful support app with a clean FAQ setup and smooth live chat experience. It keeps customer conversations organized and much easier to manage daily.
Hi Elvora team
Glad to hear you are having a smooth experience with HelpCenter, and thank you for the valuable feedback!
Please on't hesitate to reach out in case any issues or questions arise, the support team is available 24/7.
Best regards,
HelpCenter team
We added HelpCenter mainly for the FAQ section, but ended up using the ticket system too. It’s actually very easy to manage everything from one place. Reduced a lot of repeat questions for us.
Hello Vital Depot team!
Thank you for sharing your experience!
We're glad to hear that HelpCenter has been useful not only for your FAQ section but also for managing tickets.
If questions arise, please let us know!
Best regards,
HelpCenter Team
I had given these guys a horrible review 9 years ago, but it appears that they have changed quite a bit since then. I needed help this morning and got Caleb on live chat in about 30 seconds. He was extremely helpful and within about 10 minutes he got into my Shopify store and fixed my FAQ problem. He was very attentive and his communication with me was excellent. I highly recommend these guys!
Assistenza
Assistenza per l’app fornita da Shark Byte, Inc.
Risorse
Questo sviluppatore non offre assistenza diretta in Italiano.
Sviluppatore
Lanciata
8 dicembre 2015 · Changelog
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