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The auto-reply email feature only works if the incoming email is formatted a certain way. For example, an incoming message from "First Last" firstlast@example.com will not receive an auto reply. If you try to reply to said message, the app gives you the following error message "the to.O field is invalid" (and yes, that is exactly how it is spelled). Even the error messages have an error. There were also other inconsistencies that let me know that the developer didn't test the app to make sure that it looked and behaved right. For example, the Live Chat area template mentioned an email template (two separate areas). Some areas also didn't have complete sentences so you had to guess what it was trying to say. Overall, I am tired of developers pushing out apps without fully testing them first. I wish Shopify did third-party testing before allowing any app to be sold in the App Store.
Hi,
Thank you for your honest opinion. We’re sorry for the impression that the app wasn’t fully tested, we spend a lot of time for tests and we wouldn't release it to the public if any errors can be found.
If any small issues appear due to the continuous app improvement related code updates, we get them resolved quickly, although such situations are an exception. We’re already working on the mentioned issues and it will not take long to fix.
Hopefully, we can chat a little bit more on an email thread, so we’re looking forward to hear from you. Sincerely, the HelpCenter team!
Super easy way to create your personalized FAQ page, 100% recommended.
I use it in every page I create
Easy to use and extremely stylish and professional once on the website. Highly recommend it to any business looking for an easy to use help center setup.
I do not understand why some URLs have the digit one being appended randomly to articles URLs after a while. Uninstalling if I cannot rely on URLs to articles being static. This digit is being added randomly as far as I can tell.
Excelente aplicación permite tener todo mucho mas organizado y que los clientes puedan encontrar respuestas a sus preguntas.
Just what I was looking for, so easy to use and very practical, 100% recommended!!!
LOVE this app! I love how it provides search bar for customers to easily navigate. Thumbs up!
goooooooood app!! i am making the FAQ, it is easy to operate it and suggest it !!!!!
goooooooood app!! i am making the FAQ, it is easy to operate it and suggest it !!!!!
nice and easy to use. very intuitive and comes with preprogramed template of most frequent questions.
Seems good, does take a while to get a hang of it. They did ask the review a bit too early, I barely got to do anything.