HelpCenter | FAQ HelpDesk Tabs

About HelpCenter

HelpCenter is a user-friendly customer service App for e-commerce, aimed at making interactions with customers more effective. By combining four highly effective solutions - FAQ builder, HelpDesk ticketing, Live Chat & Tabs – HelpCenter is a true lifesaver for every e-shop that values customer experience and its own time.

WHY CHOOSE HELPCENTER

• You’ll be able to build an informative, easy to navigate FAQ page that will answer your customers’ questions before they appear in your inbox
• As a result, you save a valuable time of your support team
• You’ll get to manage all inquiries from multiple channels: email, chat or FB Messenger in a single HelpDesk
• Manage your Product descriptions, shipping and other info using custom tabs
• You’ll be able to use one account for several e-shops or communication channels
• You’ll boost your customer experience thanks to Live Chat that will keep your business accessible in real-time
• You’ll be able to enjoy a smooth, intuitive user experience
• We’ll be there for you anytime you need a fast and dedicated support!

WHAT YOU GET

Intuitive FAQ builder:

• Create a multilingual, SEO-friendly FAQ page that fully integrates with the site design and looks good on all devices in 10 minutes
• Publish searchable questions and answers organized into sections and categories
• Enjoy a time-saving feature of exporting/importing content of a FAQ page into another Shopify shop
• Spice your FAQ page up with pictures (header/footer) – for brand promotion, cross-sell, and up-sell

HelpDesk ticketing system:

• Manage all inquiries from email, chat and FB Messenger in a single, easy to use platform
• Add as many inboxes, live chat and FB Messenger accounts and agents as you need
• Access customer purchase and inquiry history
• Enjoy an integration with Shopify “Orders” and easily access them from HelpDesk for cancelling, duplicating or refunding
• Use custom templates, tags, auto-responses, signatures, internal comments and more

Tabs:

• Create tabs for your product page
• Specific tabs for product-specific content, automatically create a tab directly from the product description
• Shared tabs for content creation that's relevant to multiple products, create a tab and assign it by product type, collection, or vendor
• Add static content below the tabs
• Choose different tabs themes and customise tabs by changing colours and other design elements

Live Chat:

• Let your customers contact your business in real-time and after office hours

Now You can provide quick support with the HelpCenter Mobile App for Android. Simply download from Google Play store.

Related to: Customer support, Customer service, FAQ page, Helpdesk, ticketing, Live chat, chatbot, Tabs, macros