レビュー (1,331)

総合評価
4.7
評価レベルごとの件数
  • 評価の86%は5つ星です
  • 評価の8%は4つ星です
  • 評価の2%は3つ星です
  • 評価の1%は2つ星です
  • 評価の3%は1つ星です
2023年2月10日

In recent days, we have been unable to receive messages from customers via the "Contact Us" page.
After testing, we can't find the customer's message in the mailbox, please tell us what is the reason?
This has taken a toll on us.

I try to set up the mailbox in the background, and every time I set it up, I can only receive the first message.
Then, the background automatically restores the previous ...

creabest.fr
ドイツ
アプリの使用期間:2年以上
Shark Byte, Incが返信しました 2023年2月10日

Hello Creabest Team!
Please accept our sincere apologies for the issue occurred.
We'd like to investigate and fix this case, however as the app is already uninstalled we are ...

2017年4月11日

Terrible support. I contacted them a 2 times about the same issue and never heard back from them.

Dog Signs Online
アメリカ合衆国
アプリの使用期間:1年以上
2023年3月27日

It was free to use at first, and I thought it worked well, but later it was charged, which I thought was unreasonable. I used a lot of information and content on the FAQ function provided by you, but suddenly changed it to charge, which is obviously unreasonable. Should be later to use the user charge, the old user does not charge. Now I bought a topic that provides FAQ functionality, and now I ...

aeyee
中国
アプリの使用期間:1年以上
Shark Byte, Incが返信しました 2023年3月27日

Hi AEYEE team.
We're very sorry to read about the bad experience with our app.
Please let us note that we've been informing our customers about the changes in the HelpCenter ...

2017年4月26日

Great app, easy to install and looks professional.. so why the 1 star?

Well, all was working great but my customers now cannot get past the reCAPTCHA form. I have contacted the developers who haven't replied.

I will change this review to a well deserved 5 stars for the app once the issue is resolved. Sadly, my 1 star for customer services will still stand regardless.

Blazed Wear
イギリス
アプリの使用期間:約1年
2017年1月17日

at first I was excited about this app. It had the potential to make my FAQ's page wonderful. However....... while it was seamless and I got things added, then added it to my store, there was a problem. I could see the headers but the links to the actual questions are not showing up. seems that the type color that shows up on the main page with the titles of the questions are the same color as my ...

Rjs Jewelry Boutique
アメリカ合衆国
アプリの使用期間:約1年
2023年1月16日

NEVER USE OR PAY FOR THIS APP! We had the worst experiance with this app. The app is slowing down the processes. The support was not helpful. The best thing was: They delete your content on FAQ pages. Never ever again.

82NC
ドイツ
アプリの使用期間:約1年
Shark Byte, Incが返信しました 2023年1月22日

Hi 82NC!

We apologize for the issue in our recent update which resulted in the loss of some customers' content in their shops.
This was an unfortunate oversight on our part ...

2017年6月27日

A really neat app, but the "Contact" button doesn't work and freezes the entire page. In turn, the support team is absolutely useless. Keep getting a "it is a free app and our developers are focused on paid apps" reply. Shame..

Myneonwish
ドイツ
アプリの使用期間:約1年
2017年4月5日

Cant format text. I even tried formatting in word and pasting in the app but it changes the format. I had blue titles on one page, different size fonts, different colors, different types of font. this app is horrible! I wasted so much time and I gave up

Lalou Store
アメリカ合衆国
アプリの使用期間:約1年
2017年7月28日

I have been unable to reach support to work out how to make the page work on my site. I spent hours uploading the text, then I can see a preview of the page but not when I lead my site.

Spirit Of Hemp
イギリス
アプリの使用期間:11ヶ月
2020年3月25日

This app is unstable and the support are weak. This app is unstable and the support are weak. This app is unstable and the support are weak.

Oh&Ah
マレーシア
アプリの使用期間:7ヶ月
Shark Byte, Incが返信しました 2020年3月25日

Hello Oh&Ah,

We checked your situation with developers promptly. Help Center app does not in any way affect the way a client's store works. Our app installs and is reachable ...