Helpcenter: AI FAQ Page , 1,326件のレビュー

総合評価
4.6
評価レベルごとの件数
  • 評価の86%は5つ星です
  • 評価の7%は4つ星です
  • 評価の2%は3つ星です
  • 評価の1%は2つ星です
  • 評価の3%は1つ星です
2016年12月9日

Not able to customize and developer will not help you do it either

Dna Pro Fit
アメリカ合衆国
アプリの使用期間:15日
2023年3月30日

c payant donc voila il y'a mieux a mon avis et juste 5 article pour l'avoir gratuit donc sa ne sert presque a rien .

Babylyn
フランス
アプリの使用期間:7日
Shark Byte, Incが返信しました 2023年3月30日

Bonjour Babylyn,

Merci d'avoir pris le temps de laisser un commentaire !

Nous sommes vraiment désolés de savoir que vous avez eu une première expérience frustrante avec notre application.
Nous voulons vraiment que vous ayez l'occasion de vérifier toutes les fonctionnalités de notre application :)
Pendant les 15 jours d'essai gratuit, vous pouvez choisir n'importe quel plan et vérifier ce qui vous convient le mieux.

Nous vous serions très reconnaissants si vous décidiez de nous donner une seconde chance !

Meilleurs vœux,
L'équipe du HelpCenter

2021年3月18日

We went for the premium option, but honestly the app is overall not worth it. These sort of apps suppose ease up your customer communication but for us it didnt!
Clanky set up, really bad overview in inbox and per each customer. Slow and laggy.
Needs some serious improvement, customer support only through email and really slow. I would rather pay more and have a proper helpdesk function then this.
Sorry gave it try but there are better options out there that actually help and make your life easier.

Wisold
イギリス
アプリの使用期間:6日
Shark Byte, Incが返信しました 2021年3月18日

Thank you for your feedback. Our team is sorry you felt this way.

Development is constantly improving the product to meet the best expectations.

If you are willing to give HD another try - our team can guide you through each step to set up and maintain the application in the fastest and easiest way.

Best wishes

2017年6月18日

Didn't work well when I tried to edit the content on my Chrome browser.

Aryumedic
オーストラリア
アプリの使用期間:6日
2016年6月15日

Easy enough to use but this has a very ugly interface.

Kapowsmiles
オーストラリア
アプリの使用期間:5日
2019年4月13日

At first good application.
Good design, easy to use.
But I changed my theme and all my FAQ disappeared.
No backup option.

made4health
ラトビア
アプリの使用期間:2日
Shark Byte, Incが返信しました 2019年4月15日

We are deeply sorry for the trouble! Apparently, the error occurred due to the connectivity bug. It was resolved quickly but few accounts were affected. We know how frustrating the lost work can be and with that in mind we willing to offer a 48USD worth compensation as soon as we will receive a reply from made4health. With a absolute guarantee I can ensure that changing the theme will not remove a content created in HelpCenter.

編集日:2021年5月2日

The auto-reply email feature only works if the incoming email is formatted a certain way. For example, an incoming message from "First Last" firstlast@example.com will not receive an auto reply. If you try to reply to said message, the app gives you the following error message "the to.O field is invalid" (and yes, that is exactly how it is spelled). Even the error messages have an error. There were also other inconsistencies that let me know that the developer didn't test the app to make sure that it looked and behaved right. For example, the Live Chat area template mentioned an email template (two separate areas). Some areas also didn't have complete sentences so you had to guess what it was trying to say. Overall, I am tired of developers pushing out apps without fully testing them first. I wish Shopify did third-party testing before allowing any app to be sold in the App Store.

Loved By Doggo
アメリカ合衆国
アプリの使用期間:1日
Shark Byte, Incが返信しました 2021年5月2日

Hi,

Thank you for your honest opinion. We’re sorry for the impression that the app wasn’t fully tested, we spend a lot of time for tests and we wouldn't release it to the public if any errors can be found.
If any small issues appear due to the continuous app improvement related code updates, we get them resolved quickly, although such situations are an exception. We’re already working on the mentioned issues and it will not take long to fix.

Hopefully, we can chat a little bit more on an email thread, so we’re looking forward to hear from you. Sincerely, the HelpCenter team!

2017年1月26日

It expanded across the entire screen and the font was way to big for our site. Did not work with the theme.

Forsyth
アメリカ合衆国
アプリの使用期間:13分