レビュー (1,328)

総合評価
4.7
評価レベルごとの件数
  • 評価の86%は5つ星です
  • 評価の7%は4つ星です
  • 評価の2%は3つ星です
  • 評価の1%は2つ星です
  • 評価の3%は1つ星です
2024年3月11日

My best FAQ app,love it!

My Store
イタリア
アプリの使用期間:7日
Shark Byte, Incが返信しました 2024年3月12日

Hi!

Thank you very much for your feedback and appreciation of our app!

We’re glad to hear that you’ve been happy with HelpCenter and we look forward to continuing to deliver value and results in the future.

Thank you for choosing us!

Kindest regards,
HelpCenter team.

2023年7月17日

Alright alright hear me out - there is a lot of frustration here about how they handled the transition to the new (paid) subscription plans. I was frustrated too when suddenly my 5 FAQ articels were deleted, just because I didn't select any plan in time.

BUT the Helpcenter guys listened to all the negative feedback and restored every FAQ article. The support team was very helpful and there was compensation for the inconveniences. The new subscription plans are fair in my opinion.

The App is easy to use and has been updated with new features and an easy interface. Honestly if it weren't for that bumby transition phase, I think the App would have close to 5,0 stars.

Mix-Ready
ドイツ
アプリの使用期間:3年以上
Shark Byte, Incが返信しました 2023年7月18日

Hi Mix-Ready team!

Thank you very much for such feedback. It means alot for us!
Feel free to contact us if you have any issues of difficulties with the app!

Best regards
HelpCenter team

編集日:2024年4月2日

great service

זכרונות חיים
イスラエル
アプリの使用期間:9日
Shark Byte, Incが返信しました 2024年3月27日

Hello!

Thank you for your feedback.

We are really sorry our app didn't meet your needs. We're sorry that you're disappointed with HelpCenter app.

We would like to note, that all Free plan features are listed in the pricing section of the app. Furthermore, we understand that there are limitations that come with the plan, although all the listed features are Free of charge and app usage is Free.

If you are interested in adding more FAQ sections or having extra features that are available on higher plans you are always welcome to upgrade or downgrade - according to your business needs.

Please, allow us another opportunity to show you a more enjoyable and pleasant experience.

We would also like to note that If you have any questions or require any kind of assistance, you can always contact our support service - it's available 24/7.

Kind regards,
Help Center team

2023年8月2日

This app was an absolute lifesaver for my business. Very useful if you are subscribed to their paid plan. The FAQs, Product Tabs, and Live Chat feature is worth every penny!

Ecopify
アメリカ合衆国
アプリの使用期間:3年以上
Shark Byte, Incが返信しました 2023年8月3日

Hi Ecopify!

Thank you very much for the appreciation of our app!
Our team is glad that our app meets your needs, and we'll try our best to become better every day :)

Warm regards,
HelpCenter team

2023年11月6日

Great app with an equally great support team! Fast, friendly and accurate.
We recommend this app wholeheartedly.

Innes & Iyer
スウェーデン
アプリの使用期間:約5年
Shark Byte, Incが返信しました 2023年11月9日

Hello Innes & Iyer team!
Thank you for your outstanding feedback ;)

We are happy to help any time, 24/7.

Kindest regards,
Helpcenter team.

2023年11月8日

I am trying this app now as opposed to Zendesk. So far, so good! And customer service is really helpful with any issues. I'll update this when I'm 100% up and running!

SOAR
アメリカ合衆国
アプリの使用期間:4ヶ月
Shark Byte, Incが返信しました 2023年11月13日

Hello SOAR team!

Thank you very much for such a high mark of our service!
We appreciate our customers feedback and always happy to provide you with our assistance!

Best regards
HelpCenter team

2024年2月2日

Exquisite support!

Opulent Vault
スロベニア
アプリの使用期間:約2ヶ月
Shark Byte, Incが返信しました 2024年2月3日

Hello Opulent Vault team!

Thank you very much for such a high mark of our service!
We appreciate our customers feedback and always happy to provide you with our assistance!

Best regards,
HelpCenter team

2023年8月5日

Support good and effective thank you. The problem was solved very fast and I didn't have any difficulty in accessing the chat.

LifeLight
イタリア
アプリの使用期間:5ヶ月
Shark Byte, Incが返信しました 2023年8月6日

Hi LifeLight!

Thank you for leaving a positive review and for such a high rate of our support team work :)
It's a pleasure to hear that you are satisfied with our app and service, as we always try to do our best in case of providing our customers the best experience possible.

Warm regards,
HelpCenter team

編集日:2019年5月12日

Lovely app that is just about the perfect FAQ. Really like the ability to directly link to the faq and it expands the detail.

Cats Like Us
アメリカ合衆国
アプリの使用期間:約6年
2019年7月16日

Really great App, well thought out, and will definitely make things easier for customers to find answers to their questions.

Getting It 4U
イギリス
アプリの使用期間:約6年