レビュー (1,328)
絞り込む
-
評価順
Good app for FAQs, for the most part. Comes complete with schema markup and the ability to link to specific Q&As. The template choices are limited. There are a couple of issues with technical SEO/accessibility:
1) There are three levels for Headings and Q&As: Category > Section > Articles. If you don't use categories AND sections then you end up with skipped heading levels. In our case, we don't need a subcategory/section within each category.
2) It comes with it's own title tag, which means you get flagged in SEO audits for having multiple title tags. There's no documentation about it this, or how to work around it. I've found that you have to edit the theme code so that the Shopify title tag isn't inserted on this page.
3) The app is heavy, so the FAQs page gets flagged for being slow.
Hello Fancy Feast US team.
Thank you for your feedback. We’re constantly striving to improve our customers’ experience, so we’ll use your suggestions to improve our application. Thanks for being a customer!
Best rgards,
HelpCenter team
Alright alright hear me out - there is a lot of frustration here about how they handled the transition to the new (paid) subscription plans. I was frustrated too when suddenly my 5 FAQ articels were deleted, just because I didn't select any plan in time.
BUT the Helpcenter guys listened to all the negative feedback and restored every FAQ article. The support team was very helpful and there was compensation for the inconveniences. The new subscription plans are fair in my opinion.
The App is easy to use and has been updated with new features and an easy interface. Honestly if it weren't for that bumby transition phase, I think the App would have close to 5,0 stars.
Hi Mix-Ready team!
Thank you very much for such feedback. It means alot for us!
Feel free to contact us if you have any issues of difficulties with the app!
Best regards
HelpCenter team
great service
Hello!
Thank you for your feedback.
We are really sorry our app didn't meet your needs. We're sorry that you're disappointed with HelpCenter app.
We would like to note, that all Free plan features are listed in the pricing section of the app. Furthermore, we understand that there are limitations that come with the plan, although all the listed features are Free of charge and app usage is Free.
If you are interested in adding more FAQ sections or having extra features that are available on higher plans you are always welcome to upgrade or downgrade - according to your business needs.
Please, allow us another opportunity to show you a more enjoyable and pleasant experience.
We would also like to note that If you have any questions or require any kind of assistance, you can always contact our support service - it's available 24/7.
Kind regards,
Help Center team
This app was an absolute lifesaver for my business. Very useful if you are subscribed to their paid plan. The FAQs, Product Tabs, and Live Chat feature is worth every penny!
Hi Ecopify!
Thank you very much for the appreciation of our app!
Our team is glad that our app meets your needs, and we'll try our best to become better every day :)
Warm regards,
HelpCenter team
Great app with an equally great support team! Fast, friendly and accurate.
We recommend this app wholeheartedly.
Hello Innes & Iyer team!
Thank you for your outstanding feedback ;)
We are happy to help any time, 24/7.
Kindest regards,
Helpcenter team.
I am trying this app now as opposed to Zendesk. So far, so good! And customer service is really helpful with any issues. I'll update this when I'm 100% up and running!
Hello SOAR team!
Thank you very much for such a high mark of our service!
We appreciate our customers feedback and always happy to provide you with our assistance!
Best regards
HelpCenter team
Exquisite support!
Hello Opulent Vault team!
Thank you very much for such a high mark of our service!
We appreciate our customers feedback and always happy to provide you with our assistance!
Best regards,
HelpCenter team
Support good and effective thank you. The problem was solved very fast and I didn't have any difficulty in accessing the chat.
Hi LifeLight!
Thank you for leaving a positive review and for such a high rate of our support team work :)
It's a pleasure to hear that you are satisfied with our app and service, as we always try to do our best in case of providing our customers the best experience possible.
Warm regards,
HelpCenter team
Really great App, well thought out, and will definitely make things easier for customers to find answers to their questions.
Love this. Created easy to read FAQ pages. Does exactly what it should, so 5 stars frome me! Recommended app.