HelpCenter: AI FAQ+Help Center

This app was working quite well but now my customers aren't able to get past the Captcha to contact us, which is negatively effecting their experience. I have contacted support twice with no response.

Edit: Support got back to me after a second email and have claimed they have fixed the issue. I did a couple tests and it seems to work again. Updated to 5 stars.

Easy to install and get set up! Colors already matched my store theme and branding. Gave a nice classy professional look that we were looking for on our FAQ page at www.classycase.com

I would definitely recommend this app. So easy to use, nothing complicated and provides a very professional look to my website. Pretty damn brilliant.

Excellent app. I would like to be able to move 'articles' from one section to another (couldn't seem to do this, which was annoying) but other than that it's great.

I used this app for my FAQ page and eventually upgraded to the help desk package - very professional and easy to use and setup whether you go with the free or paid version

great app , it is really user friendly for the website developer anyone can try and use this app. and it also makes life so easier for the visitors of the website.

Awesome app, i would add a little more helpful instructions! Thanks so much!

excelente aplicación, me permite tener una pagina mas profesional teniendo mas orden y reponiendo al cliente de forma mas interactiva

UPDATE #2: HelpCenter was able to restore the original data which luckily we didn't have to rely on because of WayBack Machine, but at least they fixed it. Prior to this issue, the App was great and we had never had an issue, but this whole plan transition experience has made us a little wary of future decisions they might make. I've brought the review back up to 4 stars in the meantime.

UPDATE #1: Our Customer Support manager had a brainwave and decided to check WayBack machine. LUCKILY, our website has been crawled back in December and we were able to scrape the FAQ page from their backup. We were able to rebuild the page now but this doesn't excuse the developers action on this and many stores won't be so lucky, so the review stands.

ORIGINAL: BEWARE! They just erased my ENTIRE Help / FAQ page. They are claiming that they have been sending emails about upgrading to their new plan tiers. I found ONE email in my spam folder about updating from two weeks ago and there is NOTHING about the content being deleted upon the changeover. I've just contacted the Help team and they are telling me tough luck.

I can understand needing to change your pricing structure, I would have had no issues with upgrading to the next tier up, but you can't just permanently erase a stores entire Help/FAQ page and kick them to the curb. This is UNREAL! If they can recover the data then I will update this review. Until then I would STEER CLEAR of this app 100%.

This is the easiest thing in the world to set up and it will save you a lot of time answering the same questions. Definitely recommend this