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This app was helpful to the primary point of getting help. I wanted to see a wider range of colorful or maybe some exotic features to make it like a brand to compliment your store.
Really great app! Can't believe it's FREE! The service is also outstanding! Had some minor issues and their support team was awesome! Highly recommended!
Awesome app as expected from oberlo, Good job
Love the app! Our FAQs never looked so good
What a fantastic product. It matched my theme perfectly and I could even add my brand colours. I highly recommend this app to anyone who wants to create a great FAQ's page!
I can't say enough about these guys. Very very fast to respond to my support queries and I feel like they genuinely care about their customers. Great app and next level support!
Hi Stahlcar Scan Tools!
Thank you very much for such a high rate of our support team work. It's our pleasure to hear that you've stayed satisfied with it as we always try to do our best in case of providing our customers the best service possible.
Best regards,
HelpCenter team
This app works really great. Simple and reliable.
I used to love this app, but I just found out that if I want to continue adding new sections and categories to my FAQ page, then I'll need to upgrade to premium. From now on, the free version will only include one category and one section. This will basically force every user to use the premium version, since having only one section on the FAQ page is not very useful (unless you want your page to look totally unprofessional).
You say you will not charge existing users for the sections they have already created, as long as we don't uninstall the app. However, if we have some technical issues that require uninstalling and reinstalling the app (and we don't manage to reinstall within 48 hours), then we will have only one section on our FAQ page, just like new users, unless we pay up.
I understand that you need to make a living, but I'm quite pissed that you managed to ruin one of my favorite apps. If the free version included unlimited categories and sections (just like before), then it wouldn't seem like you are pushing your users to pay for the premium version.
Dear Polaris Baby,
Thank you for your feedback. We want to assure that all Help Center features and FAQ structure that you had before Premium plans launch remain you for FREE. If you need to change a structure or add more categories, sections to your FAQ page - you can add as many as you like for free in transition period (or if you'll need a prolongation of it - please let us know). And use upgraded structure now or later - according to your business needs.
We'd kindly like to pay your attention to app uninstallment and 48hours period: this comes from GDPR requirements and Shopify redact policy. It is general obligatory rule for all app developers to delete merchants and it's customers data after 48 hours when app is uninstalled. We understand the inconvenience that might be caused in such cases, but app developers have to follow these important Shopify requirements.
If you'll have any additional questions - please let us know (support@eoscity.com).
We'll be at your service.
kind regards -
Help Center team
Nice design but wow page charging time ...
You need to:
Autoriser la compression
Éliminer les codes JavaScript et CSS qui bloquent l'affichage du contenu au-dessus de la ligne de flottaison
Exploiter la mise en cache du navigateur
Réduire la taille des ressources JavaScript
Réduire la taille des ressources HTML
Optimiser les images
Réduire la taille des ressources CSS
Great app. Easy to use, and it meets all our needs in terms of FAQs. Fairly customizable (colors, etc.), but enough for it to work smoothly.