HelpCenter: AI FAQ+Help Center

I think the app itself is great and the customer service is quick and very friendly. but it is a bit buggy. Older articles cannot be deleted, there were problems with moving articles around and inheriting the font from the theme. So I hope this will be fixed in the long term to provide better usability. The help desk was able to help very fast though.

Good app - easy to use. Only downside is, I wish there were more options to customize the layout, font size & type, colours etc etc.

I have finally added my new FAQ page to my website. It's pretty easy to set up and I like that the page can be customized.
The only issue I had was the text input. Using the cleanup format still didn't solve the issue and I noticed 2 fonts in my answers which took a lot of time tidying up. Adding links to text doesn't automatically underline them, change color or make them bold so when previewing the answer you need to be aware of this. It would be a useful automatic feature to install. Another feature to add would be video within the answer. Apart from that so far so good!

Muy buena app. La recomiendo.

This app is easy to install, easy to create you FAQ's and easy to update the FAQ's.

So its a great app other then the fact that it will not let you reorganize your main tabs.. But overall we do like it, easy use and easy integration.

UPDATE #2: HelpCenter was able to restore the original data which luckily we didn't have to rely on because of WayBack Machine, but at least they fixed it. Prior to this issue, the App was great and we had never had an issue, but this whole plan transition experience has made us a little wary of future decisions they might make. I've brought the review back up to 4 stars in the meantime.

UPDATE #1: Our Customer Support manager had a brainwave and decided to check WayBack machine. LUCKILY, our website has been crawled back in December and we were able to scrape the FAQ page from their backup. We were able to rebuild the page now but this doesn't excuse the developers action on this and many stores won't be so lucky, so the review stands.

ORIGINAL: BEWARE! They just erased my ENTIRE Help / FAQ page. They are claiming that they have been sending emails about upgrading to their new plan tiers. I found ONE email in my spam folder about updating from two weeks ago and there is NOTHING about the content being deleted upon the changeover. I've just contacted the Help team and they are telling me tough luck.

I can understand needing to change your pricing structure, I would have had no issues with upgrading to the next tier up, but you can't just permanently erase a stores entire Help/FAQ page and kick them to the curb. This is UNREAL! If they can recover the data then I will update this review. Until then I would STEER CLEAR of this app 100%.

We love HelpCenter - Build an Attractive FAQs Page. It is organized so well and is easy to change the text or put up another FAQ. The only problem I have with it is that "Help Center" on my website appears too far over to the left (right at the edge of the page) and I feel that the text is very small - way too small. It should be bolded and be in the middle of the page for my customers to be able to know what the page is. Otherwise when they go to that page, they have to start scrolling to find out what's on the page because it doesn't tell them AND there's no way for me to fix that because its your app. Please fix and I'll be a happy camper. Thank you!! - Victoria Kay Designs www.VictoriaKayDesigns.com

This was the second FAQ app I tried for my site, and it's far better than the first. So many key features offered for free. It has everything I needed to create a dynamic and easy to use FAQ page. And customer service was quick, easy and friendly.

Application au top!facile d’utilisation et le tout simple pour les clients pour se repérer par thème