Recensies (1.331)

Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 86% recensies zijn 5 sterren
  • 8% recensies zijn 4 sterren
  • 2% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 3% recensies zijn 1 sterren
1 december 2020

The page linked from the app HelpCenter won't seem to load. So I'm forever stuck in loading screen. This app for me is completely useless and waste of time setting up.

Milo Gaming
Nederland
8 dagen gebruiken de app
Shark Byte, Inc heeft geantwoord 2 december 2020

Sorry for the trouble. This seems like some theme - app interference issue. Don't worry, we are usually able to fix this kind of issues fairly quickly. Our support team has ...

24 augustus 2020

Disaster of an app. paid for it in full for a year and never received any of the upgraded benefits. Still fighting for a refund. Good luck with this bunch!!!

The Card Space
Canada
2 dagen gebruiken de app
Shark Byte, Inc heeft geantwoord 25 augustus 2020

Dear The Card Space,

We thoroughly investigated your situation and found out that Premium plan was not activated automatically, because Shopify billing didn't provide back ...

24 oktober 2018

The app keeps crashing when building the FAQ page and often get “ invalid link” when trying to do something. It doesn’t take into account the general format setting of your website and you can’t change it – blue underline titles for sections, different font type and size. It also alters the Main Menu adding blue underlines on menu items. Bottom line the FAQ page does not have the same look and ...

House Novelties
Canada
Ongeveer 2 uur gebruiken de app
3 maart 2016

Installed app, etc added topics and articles but had blank page.

useless and deleted!

Zbera Seeds
Verenigd Koninkrijk
Ongeveer een uur gebruiken de app
13 oktober 2018

The design is great but the app keeps crashing when trying to make my FAQ page, ignored it at first but got so annoying i had to delete the app. Sometimes i would click a button and it would say invalid link. Not sure why the app is five stars.

Wilex
Verenigd Koninkrijk
Ongeveer een uur gebruiken de app
22 april 2019

I really don't get this app. It calls itself a help center but for the life of me I could not get it installed and there was no help. The shopify menu instructions are either very poorly written or out of date. And there is no help!!

Nigel Greene Electrical
Nieuw-Zeeland
Ongeveer een uur gebruiken de app
Shark Byte, Inc heeft geantwoord 22 april 2019

We'd more that happy to get a problem solved. Our support team is always here and ready to assist but here has been an issue in support request delivery. We were not aware of ...

28 februari 2017

The layout on the page is not right. I can't fix the title and the search bar to be under the menu.

1pure 2
Verenigde Staten
19 minuten gebruiken de app
27 april 2017

Didn't work for me. Interface is awkward to navigate and the "contact" button just simply didn't work. URL is set to "www.yourdomain.com/apps-help-centre". Couldn't find a way to edit this, looks odd and unprofessional to have "apps" in your URL rather than "pages". The app needs access to your customers and customers data for no reason. There's no reason that the app needs it and I'm ...

Gamerquote
Verenigd Koninkrijk
18 minuten gebruiken de app
Bewerkt 4 december 2018

yo la estaba usando en otra tienda ahora acabo de abrir otra y me sale error 504. Que broma es esta? arreglen lo rapido ya de una vez porfavor ¡¡

Time Rolles
Spanje
11 minuten gebruiken de app
Bewerkt 16 januari 2023

DO NOT USE THIS APP!!! They deleted my data and are refusing to restore it. I spent days putting it together. DO NOT INSTALL!!!!! Your "notifications" all ended up in our SPAM folder. You deleted hundreds of FAQ entries from our website without authorization. When we asked for a backup, you said it was TOUGH LUCK; we should have saved it when we had a chance. Your response to this review is a ...

Netrition
Verenigde Staten
4 minuten gebruiken de app
Shark Byte, Inc heeft geantwoord 16 januari 2023

Hello Netrition Team!
First of all, thank you for bringing this to our attention. We are sincerely sorry that such a case has happened to you.

We have tried our best to fix ...