HelpCenter | FAQ HelpDesk Tabs

HelpCenter | FAQ HelpDesk Tabs

da Vertex LV

FAQ page, Help Desk ticketing, Live chat for customer support

4.8 stelle su 5(1231 recensioni)

Intuitive FAQ in 10 minutes

Create an attractive FAQ page from scratch. Provide your customers with a simple, easy to navigate tool to find their answers instantly.

HelpDesk for customer service

Access all customer inquiries from email, Live Chat and FB Messenger in a single platform and save your time.

Product description Tabs

Create a world class fully customizable tabs to your product page. Select from specific, shared or static content tabs based on your needs


Su HelpCenter | FAQ HelpDesk Tabs

About HelpCenter

HelpCenter is a user-friendly customer service App for e-commerce, aimed at making interactions with customers more effective. By combining four highly effective solutions - FAQ builder, HelpDesk ticketing, Live Chat & Tabs – HelpCenter is a true lifesaver for every e-shop that values customer experience and its own time.

WHY CHOOSE HELPCENTER

  • You’ll be able to build an informative, easy to navigate FAQ page that will answer your customers’ questions before they appear in your inbox
  • As a result, you save a valuable time of your support team
  • You’ll get to manage all inquiries from multiple channels: email, chat or FB Messenger in a single HelpDesk
  • Manage your Product descriptions, shipping and other info using custom tabs
  • You’ll be able to use one account for several e-shops or communication channels
  • You’ll boost your customer experience thanks to Live Chat that will keep your business accessible in real-time
  • You’ll be able to enjoy a smooth, intuitive user experience
  • We’ll be there for you anytime you need a fast and dedicated support!

WHAT YOU GET

Intuitive FAQ builder:

  • Create a multilingual, SEO-friendly FAQ page that fully integrates with the site design and looks good on all devices in 10 minutes
  • Publish searchable questions and answers organized into sections and categories
  • Enjoy a time-saving feature of exporting/importing content of a FAQ page into another Shopify shop
  • Spice your FAQ page up with pictures (header/footer) – for brand promotion, cross-sell, and up-sell

HelpDesk ticketing system:

  • Manage all inquiries from email, chat and FB Messenger in a single, easy to use platform
  • Add as many inboxes, live chat and FB Messenger accounts and agents as you need
  • Access customer purchase and inquiry history
  • Enjoy an integration with Shopify “Orders” and easily access them from HelpDesk for cancelling, duplicating or refunding
  • Use custom templates, tags, auto-responses, signatures, internal comments and more

Tabs:

  • Create tabs for your product page
  • Specific tabs for product-specific content, automatically create a tab directly from the product description
  • Shared tabs for content creation that's relevant to multiple products, create a tab and assign it by product type, collection, or vendor
  • Add static content below the tabs
  • Choose different tabs themes and customize tabs by changing colors and other design elements

Live Chat:

  • Let your customers contact your business in real-time and after office hours

Now You can provide quick support with the HelpCenter Mobile App for Android. Simply download from Google Play store.

Related to: Customer support, Customer service, FAQ page, Helpdesk, ticketing, Live chat

Galleria multimediale

Community

Prezzi 14 giorni di prova gratuita

FREE

Installazione gratuita

FREE FAQ, Basic TABS, HELP DESK with 50 tickets / month (Email, Chat, FB Messenger) for customer support

  • Unlimited Questions & Answers
  • Change of FAQ color, font sizes, texts & other
  • Basic Tabs
  • Unlimited ticketing agents, email and chat accounts

FAQ

$4.95/mese

o $4/mese fatturato a $48 una volta all'anno

PREMIUM FAQ, Basic TABS, HELP DESK with 250 tickets / month (Email, Chat, FB Messenger) for customer support

  • FREE features+
  • Basic Tabs
  • Unlimited Categories, Sections
  • Article ratings
  • More templates
  • Custom CSS
  • 250 tickets / month
  • Premium Support

ESSENTIAL

$9.99/mese

o $7.99/mese fatturato a $95.88 una volta all'anno

PREMIUM FAQ, TABS, HELP DESK with 250 tickets / month (Email, Chat, FB Messenger) for customer support

  • FAQ features+
  • All Tabs features
  • Automated responses
  • Order management
  • Workflow automation
  • Templates
  • Working hours
  • Analytics
  • Premium Support

PROFESSIONAL

$29.95/mese

o $24/mese fatturato a $288 una volta all'anno

PREMIUM FAQ, TABS + HELP DESK with 1200 tickets / month (Email, Chat, FB Messenger) for customer support

  • ESSENTIAL features+
  • Automated responses
  • Order management
  • Workflow automation
  • Templates
  • Macros
  • Analytics
  • 1200 tickets / month
  • Premium Support

* Tutte le spese sono fatturate in USD.
** Le addebiti ricorrenti, comprese le spese per utilizzo o mensili, sono fatturate ogni 30 giorni.

4.8 stelle su 5

La valutazione complessiva riflette lo stato attuale dell'app. Tiene in considerazione tutte le recensioni relative all'app, ma dà priorità a quelle più recenti.

  • 5 stelle su 5
    Il 88% delle recensioni sono di 5 stelle
  • 4 stelle su 5
    Il 7% delle recensioni sono di 4 stelle
  • 3 stelle su 5
    Il 2% delle recensioni sono di 3 stelle
  • 2 stelle su 5
    Il 1% delle recensioni sono di 2 stelle
  • 1 stelle su 5
    Il 2% delle recensioni sono di 1 stelle

Le recensioni più recenti

Crystal Fizzy

I had difficulty loading faqs to store. This company went in and fixed it in 5 minutes. Love theses guys!!!

The Prousen

This app is fantastic. It has a low price and allows a big customization of the help center and faq's. Recommended.

DRPfit Apparel

AWESOME APP!!! it really helped my answer all the questions my customer has when they come to my store