HelpCenter: AI FAQ+Help Center

HelpCenter: AI FAQ+Help Center

Prezzi
Installazione gratuita. Prova gratuita disponibile.
Elementi chiave
Si usa dal pannello di controllo Shopify
Compatibile con i temi più recenti
Valutazione
4,7 (1.336)
Sviluppatore
Shark Byte, Inc

Turn conversations into conversions during BFCM: AI SEO-friendly FAQ builder, live chat, helpdesk

Enhance your customer support with HelpCenter. Quickly create informative FAQs in 1-click w/ ChatGPT-4 integration & translate them instantly w/ LangShop integration. Stay connected with customers 24/7 via live chat & centralize all inquiries from email, live chat, FB Messenger in one inbox with our helpdesk ticketing system. With multi-channel support, you can ensure fast, reliable assistance that keeps customers coming back. Our professional support team is ready to help you out 24/7/365.

Enhance your customer support with HelpCenter. Quickly create informative FAQs in 1-click w/ ChatGPT-4 integration & translate them instantly w/ LangShop integration. Stay connected with customers 24/7 via live chat & centralize all inquiries from email, live chat, FB Messenger in one inbox with our helpdesk ticketing system. With multi-channel support, you can ensure fast, reliable assistance that keeps customers coming back. Our professional support team is ready to help you out 24/7/365. altro
  • Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
  • 25+ templates: for FAQ page, self-service widget, contact form, product tabs
  • Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
  • Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
  • Must-have app to improve customer service during Black Friday & Christmas sales
Elementi chiave
Si usa dal pannello di controllo Shopify
Compatibile con i temi più recenti

Lingue

Inglese

Questa app non è disponibile in Italiano

Funziona con

LangShop, ChatGPT, Facebook Messenger

Messaggistica in tempo reale

Live Chat, Chat tramite email, Social media, Caricamenti di file, Analisi degli agenti, Dati sui clienti

Risposte automatiche

Domande frequenti, Saluti, Risposte rapide, Aggiornamenti sugli ordini

Personalizzazione

Colore e font, Finestra di chat, Orario di lavoro, Messaggi di benvenuto, Pulsanti di chat, Aggiunta di tag, Assegnazione della chat, Flussi di chat, Avatar degli agenti

Strumenti di modifica

HTML, Rich text editor, Editor drag-and-drop, Generazione basata sull’IA, Importazione ed esportazione, URL personalizzato, Immagini, Video, Multilingua, SEO, Traduzione

Opzioni di visualizzazione

Accordion, Schede, Modelli personalizzati, Pagina del prodotto, Pagina delle domande frequenti, Barra di ricerca, Risposte immediate, Adattivo per dispositivi mobili, Font e colori personalizzati, CSS personalizzato

Prezzi

Free

Installazione gratuita

$0.25 per each additional ticket. Click See all pricing options to see over 45 available features

  • Limited FAQ articles & pre-built templates
  • Customizable FAQs, help widget
  • Livechat, chatbot (1)
  • Helpdesk, 10 tickets/mo
  • HelpCenter branding

Basic

$5.99 /mese

o a $59.99/anno con un risparmio del 17%

$0.16 per each additional ticket. Click See all pricing options to see over 45 available features

  • GPT-4
  • Unlimited FAQs/categories
  • Premium templates
  • FAQ translation, images
  • Unlimited live chat/chatbot
  • Helpdesk, 50 tickets/mo
  • No branding

Prova gratuita di 3 giorni

Standard

$19.99 /mese

o a $199.99/anno con un risparmio del 17%

$0.15 per each additional ticket. Click See all pricing options to see over 45 available features

  • All from Basic, and:
  • Helpdesk, 300 tickets/mo
  • FAQ translations, up to 5
  • Click See all pricing options to see over 45 available features

Prova gratuita di 3 giorni

Advanced

$49.99 /mese

o a $498.96/anno con un risparmio del 17%

$0.1 per each additional ticket. Click See all pricing options to see over 45 available features

  • All from Standard, and:
  • Helpdesk ticketing system, 1000 tickets/mo
  • FAQ translations, unlimited
  • Support priority
  • Feature request priority

Prova gratuita di 3 giorni

Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni. Vedi tutte le opzioni di prezzo

Recensioni (1.336)

Valutazione complessiva
4,7
Numero di recensioni per livello
  • Il 87% delle recensioni ha 5 stelle
  • Il 7% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 3% delle recensioni ha 1 stelle
18 settembre 2024

Très bonne application qui me permer de gérer les demandes clients en les assignant à différents agents ou en programmant des réponses automatiques avec des templates. J'ai aussi pu développer la FAQ sur ce meme outil, ainsi qu'un formulaire de contact. J'utilise cette appli depuis plusieurs années maintenant.

Mein-eScooter
Germania
Oltre 3 anni di utilizzo dell’app
Shark Byte, Inc ha risposto 19 settembre 2024

Thank you for leaving such a positive review and for such a high rate of our app.

It's our pleasure to hear that you are satisfied with our app and service as we always try to do our best in case of providing our customers the best experience possible.

Kind regards,
HelpCenter team

15 luglio 2024

I use the app for the FAQ, the contact form, and the live chat; the product page tabs are not useful to me. I am starting a store, and the basic plan is more than sufficient to begin with. The support is very responsive, even late on Sunday evenings.

Therefore, it is a very good, fully customizable application that I recommend to anyone looking for an FAQ, a contact form, and live chat, all in one, at an affordable price.

Manga Wear
Francia
3 mesi di utilizzo dell’app
Shark Byte, Inc ha risposto 16 luglio 2024

Hi Manga Wear!

Thank you for your feedback! We're delighted that you find our app useful :)
It's great to hear that our Basic plan meets your needs, and you are satisfied with our support team!
Please feel free to contact us again any time.

Kind regards,
HelpCenter team

16 settembre 2024

I appreciate that there is a free option. I can use this app the free way and when I start making more money there will be a bigger margin for apps and possible purchase a plan. The value of that is significant for me!

Allplay
Stati Uniti
30 minuti di utilizzo dell’app
Shark Byte, Inc ha risposto 17 settembre 2024

Hi Allplay!

Thank you very much for a such a high rating of our app!

We highly appreciate your feedback and are always happy to provide you with our support.

We will continue making our app better and better.

Best regards,
HelpCenter team

7 giugno 2024

Help Center for Shopify has been an absolute lifesaver for my online store. Its feature-rich platform covers every aspect of customer support seamlessly, from customizable FAQs to a robust ticketing system. The interface is intuitive and easy to navigate, saving me valuable time that I can now dedicate to growing my business. What truly sets Help Center apart, though, is its exceptional customer service. The support team is responsive and knowledgeable, always ready to assist whenever I have a question or encounter an issue. With Help Center, providing top-notch customer support has never been easier. I can't recommend it enough to fellow Shopify store owners—it's a game-changer!

IBKÜL
Stati Uniti
30 giorni di utilizzo dell’app
Shark Byte, Inc ha risposto 8 giugno 2024

Hello IBKÜL!

Thank you very much for such a wonderful review! :)
Your words really mean a lot to us!

It's our pleasure to hear that you've stayed satisfied with our support :)
We always try to do our best in case of providing our customers the best service possible!

We will keep going to make our app better and better!
Thank you for choosing us :)

Best regards,
HelpCenter team

11 ottobre 2024

Very Damer Very Damer

The Rev Cup
Stati Uniti
15 giorni di utilizzo dell’app
Shark Byte, Inc ha risposto 13 ottobre 2024

Hi The Rev Cup!

Thanks a lot for your 5-star review. We value your feedback!

Please feel free to contact us at any time if questions arise :)

Best regards,
HelpCenter team

Assistenza

Shark Byte, Inc può rispondere a qualsiasi domanda riguardo HelpCenter: AI FAQ+Help Center.

Sviluppatore

Shark Byte, Inc

8271 NW 125th Ln, Parkland, FL, 33076, US

Risorse

Questo sviluppatore non offre assistenza diretta in Italiano.

Lanciata

8 dicembre 2015 · Changelog

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