HelpCenter | FAQ Chat Helpdesk
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Elementi chiave
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Funziona con i temi più recenti
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Si usa dal pannello di controllo Shopify
Informazioni sull’app
Lanciata
8 dicembre 2015 · Changelog
Lingue
Inglese
Questa app non è disponibile in Italiano
Categorie
FAQ , Gestione ticket assistenzaHelp customers by providing the info they need exactly when they need it: FAQ, help center, helpdesk
HelpCenter offers a comprehensive customer service solution designed to provide self-service support and real-time assistance, turning questions into sales. Self-service tools, like FAQ pages, help centers, and chat widgets, drastically reduce the number of support tickets by providing instant answers to common queries like 'Where is my order?'. In case more questions arise, our help desk centralizes inquiries from email, live chat, and FB Messenger, ensuring your business is always accessible.
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Сreate a branded FAQ page using 12 customizable premade templates
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Rate articles, translate them into other languages, optimize for rich results
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Set up a help widget with built-in contact us, order tracking & FAQ options
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Resolve inquiries from multiple channels in 1 place with Helpdesk ticketing
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Let your customers contact your business in real-time with live chat & chatbot
Prezzi
Prova gratuita di 3 giorniFree
Installazione gratuita
$0.25 per each additional ticket; top-up is available starting from 25 tickets
- 10 tickets/month
- 5 FAQ articles
- Basic templates
- Self-service widget
- 1 chatbot
- 1 agent seat
- 1 live chat
- 1 Auto Response
Basic
$8/mese
o a $80/anno con un risparmio del 17%
$0.16 per each additional ticket; top-up is available starting from 25 tickets
- 50 tickets/month
- Unlimited FAQs
- FAQ translation
- FAQ import/export
- Premium templates
- Unlimited support agents, live chat & auto responses
Standard
$45/mese
o a $450/anno con un risparmio del 17%
$0.15 per each additional ticket; top-up is available starting from 50 tickets
- 300 tickets/month
- Unlimited FAQs
- FAQ translation
- FAQ import/export
- Premium templates
- Unlimited support agents, live chat & auto responses
Advanced
$100/mese
o a $1,000/anno con un risparmio del 17%
$0.1 per each additional ticket; top-up is available starting from 100 tickets
- 1000 tickets/month
- Unlimited FAQs
- FAQ translation
- FAQ import/export
- Premium templates
- Unlimited support agents, live chat & auto responses
Free
Installazione gratuita
$0.25 per each additional ticket; top-up is available starting from 25 tickets
- 10 tickets/month
- 5 FAQ articles
- Basic templates
- Self-service widget
- 1 chatbot
- 1 agent seat
- 1 live chat
- 1 Auto Response
Basic
$8/mese
o a $80/anno con un risparmio del 17%
$0.16 per each additional ticket; top-up is available starting from 25 tickets
- 50 tickets/month
- Unlimited FAQs
- FAQ translation
- FAQ import/export
- Premium templates
- Unlimited support agents, live chat & auto responses
Standard
$45/mese
o a $450/anno con un risparmio del 17%
$0.15 per each additional ticket; top-up is available starting from 50 tickets
- 300 tickets/month
- Unlimited FAQs
- FAQ translation
- FAQ import/export
- Premium templates
- Unlimited support agents, live chat & auto responses
Advanced
$100/mese
o a $1,000/anno con un risparmio del 17%
$0.1 per each additional ticket; top-up is available starting from 100 tickets
- 1000 tickets/month
- Unlimited FAQs
- FAQ translation
- FAQ import/export
- Premium templates
- Unlimited support agents, live chat & auto responses
Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni. Vedi tutte le opzioni di prezzo
1.318 recensioni
Needed some tech support; contacted them via Chat and it was sorted in minutes.
Easy to use app, have used it now for around three or four years.
Hi!
Happy to hear that you are satisfied with our app and support service :)
Feel free to contact us if you face any issues, we are always here and happy to help!
Best regards,
HelpCenter team
FAQ works well with many options. Had an issue once and it was quickly resolved.
Hello team Chinese Herbs Direct!
Thank you so much for taking the time to leave us a rating. We are thrilled to hear that you are enjoying our product and service. Thank you for choosing us!
Best regards,
HelpCenter team
Great app with an equally great support team! Fast, friendly and accurate.
We recommend this app wholeheartedly.
Hello Innes & Iyer team!
Thank you for your outstanding feedback ;)
We are happy to help any time, 24/7.
Kindest regards,
Helpcenter team.
I am trying this app now as opposed to Zendesk. So far, so good! And customer service is really helpful with any issues. I'll update this when I'm 100% up and running!
Hello SOAR team!
Thank you very much for such a high mark of our service!
We appreciate our customers feedback and always happy to provide you with our assistance!
Best regards
HelpCenter team
This app was an absolute lifesaver for my business. Very useful if you are subscribed to their paid plan. The FAQs, Product Tabs, and Live Chat feature is worth every penny!
Hi Ecopify!
Thank you very much for the appreciation of our app!
Our team is glad that our app meets your needs, and we'll try our best to become better every day :)
Warm regards,
HelpCenter team
Informazioni sull’app
Lanciata
8 dicembre 2015 · Changelog
Lingue
Inglese
Questa app non è disponibile in Italiano
Categorie
FAQ , Gestione ticket assistenzaSviluppata da Shark Byte, Inc
Informazioni su Shark Byte, Inc
Valutazione media: 4,6
Crea app per l’App Store di Shopify da 8 anni
8271 NW 125th Ln, Parkland, FL, 33076, US
Assistenza
Invia un messaggiosupport@helpcenterapp.com
Questo sviluppatore non offre assistenza diretta in Italiano.
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