SB: Helpdesk, Live Chat & FAQs
- 価格設定
-
無料インストール。 無料体験あり。
- 評価
- 4.7 (324)
- 開発者
- Shark Byte, Inc
特集の画像ギャラリー
Boost support efficiency with integrated Helpdesk, Live Chat, AI FAQs, and Product Tabs.
Enhance customer support with HelpCenter—an all-in-one Helpdesk, Live Chat, and AI-powered FAQs. Create FAQs instantly with ChatGPT-4 and translate them seamlessly via our partner app, LangShop. Stay connected 24/7 through live chat and manage all inquiries from email, chat, and Messenger in a single inbox. With multi-channel ticketing and fast, centralized support, you can deliver reliable service that keeps customers coming back.
- Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
- 25+ templates: for FAQ page, self-service widget, contact form, product tabs
- Easily add product tabs, share content across multiple products with shared tabs
- Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
- Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
言語
英語
このアプリは日本語に翻訳されていません
連携対象システム・アプリ
- Shopify管理者ページ
- ChatGPT
- Facebook Messenger
- LangShop
カテゴリー
価格設定
Free
無料インストール
$0.25 per ticket after first 10 tickets
機能
- Helpdesk: 10 tickets/month
- Limited FAQs (customizable) & templates
- Knowledge Base: Up to 10 Articles
- Widget with FAQs, order tracking
- Unlimited product-specific tabs
- 1 active live chat at a time
- 1 chatbot
- 5 FAQ articles
Basic
$5.99 /月
または$59.99/年で17%お得
$0.16 per ticket after first 50 tickets
機能
- Helpdesk: 50 tickets/month
- Everything in Free, plus:
- Unlimited FAQs (integrated with OpenAI)
- Knowledge Base: Unlimited Articles
- Multilingual FAQs (up to 3)
- Unlimited shared tabs
- Unlimited chatbots
- Unlimited support agents
14日間の無料体験
Standard
$19.99 /月
または$199.99/年で17%お得
$0.15 per ticket after first 300 tickets
機能
- Helpdesk: 300 tickets/month
- Everything in Basic, plus:
- FAQ translations (up to 5)
- Knowledge Base: Unlimited Articles
- Overall & per agent performance report
14日間の無料体験
Advanced
$49.99 /月
または$498.96/年で17%お得
$0.1 per ticket after first 1000 tickets
機能
- Helpdesk: 1000 tickets/month
- Everything in Standard, plus:
- Unlimited FAQ translations
- Knowledge Base: Unlimited Articles
- Prioritized support
- Overall & per agent performance report
14日間の無料体験
すべての料金はUSDで請求されます。 定期請求と使用料に基づく請求は、30日ごとに行われます。 すべての価格オプションを見る
レビュー (324)
The FAQ and knowledge setup has been really useful. Customers can quickly find answers without reaching out, and that has reduced our support workload. Combined with the chatbot, it helps handle basic queries even when we are not actively online.
Hi Aurielle London team!
Thank you so much for your thoughtful feedback.
We truly appreciate you taking the time to share your experience.
Any time you need assistance, our support team is always here and happy to help.
We’re grateful to have you with us!
Best regards,
HelpCenter team
We added HelpCenter mainly for the FAQ section, but ended up using the ticket system too. It’s actually very easy to manage everything from one place. Reduced a lot of repeat questions for us.
Hello Vital Depot team!
Thank you for sharing your experience!
We're glad to hear that HelpCenter has been useful not only for your FAQ section but also for managing tickets.
If questions arise, please let us know!
Best regards,
HelpCenter Team
We initially started with HelpCenter to build a clean FAQ page, but over time we began using the helpdesk and chat features as well. Having everything connected, from email inbox to live conversations, has made support much easier to manage.
Hi, Polvanta!
We happy to hear that you are satisfied with the app and the ticketing system! Your feedback means a lot to us.
If there is anything we can do to improve your experience, please do not hesitate to let us know :)
Best regards,
HelpCenter team
サポート
アプリのサポートは Shark Byte, Inc が提供しています。
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