HelpCenter | FAQ HelpDesk Tabs

HelpCenter | FAQ HelpDesk Tabs

作成: Vertex LV

FAQ page, Help Desk ticketing, Live chat for customer support

Intuitive FAQ in 10 minutes

Create an attractive FAQ page from scratch. Provide your customers with a simple, easy to navigate tool to find their answers instantly.

HelpDesk for customer service

Access all customer inquiries from email, Live Chat and FB Messenger in a single platform and save your time.

Product description Tabs

Create a world class fully customizable tabs to your product page. Select from specific, shared or static content tabs based on your needs


HelpCenter | FAQ HelpDesk Tabsの詳細情報

About HelpCenter

HelpCenter is a user-friendly customer service App for e-commerce, aimed at making interactions with customers more effective. By combining four highly effective solutions - FAQ builder, HelpDesk ticketing, Live Chat & Tabs – HelpCenter is a true lifesaver for every e-shop that values customer experience and its own time.

WHY CHOOSE HELPCENTER

  • You’ll be able to build an informative, easy to navigate FAQ page that will answer your customers’ questions before they appear in your inbox
  • As a result, you save a valuable time of your support team
  • You’ll get to manage all inquiries from multiple channels: email, chat or FB Messenger in a single HelpDesk
  • Manage your Product descriptions, shipping and other info using custom tabs
  • You’ll be able to use one account for several e-shops or communication channels
  • You’ll boost your customer experience thanks to Live Chat that will keep your business accessible in real-time
  • You’ll be able to enjoy a smooth, intuitive user experience
  • We’ll be there for you anytime you need a fast and dedicated support!

WHAT YOU GET

Intuitive FAQ builder:

  • Create a multilingual, SEO-friendly FAQ page that fully integrates with the site design and looks good on all devices in 10 minutes
  • Publish searchable questions and answers organized into sections and categories
  • Enjoy a time-saving feature of exporting/importing content of a FAQ page into another Shopify shop
  • Spice your FAQ page up with pictures (header/footer) – for brand promotion, cross-sell, and up-sell

HelpDesk ticketing system:

  • Manage all inquiries from email, chat and FB Messenger in a single, easy to use platform
  • Add as many inboxes, live chat and FB Messenger accounts and agents as you need
  • Access customer purchase and inquiry history
  • Enjoy an integration with Shopify “Orders” and easily access them from HelpDesk for cancelling, duplicating or refunding
  • Use custom templates, tags, auto-responses, signatures, internal comments and more

Tabs:

  • Create tabs for your product page
  • Specific tabs for product-specific content, automatically create a tab directly from the product description
  • Shared tabs for content creation that's relevant to multiple products, create a tab and assign it by product type, collection, or vendor
  • Add static content below the tabs
  • Choose different tabs themes and customise tabs by changing colours and other design elements

Live Chat:

  • Let your customers contact your business in real-time and after office hours

Now You can provide quick support with the HelpCenter Mobile App for Android. Simply download from Google Play store.

Related to: Customer support, Customer service, FAQ page, Helpdesk, ticketing, Live chat, chatbot, Tabs, macros

メディアギャラリー

サポート

料金 14日間の無料体験

すべての価格オプションを見る

FREE

無料

  • Easy & fast custom FAQ page, product page Tabs & HelpDesk ticketing (Email, Chat, Messenger) with your Shopify orders & contacts + Live chat

FAQ

$4.99/月

または月額$3.99をまとめて年に1回$47.88請求

  • FREE plan + FAQ contact form, more templates, multi-language, unlimited content, backups, no branding and 3500 tickets/year for HelpDesk.

TABS

$4.99/月

または月額$3.99をまとめて年に1回$47.88請求

  • FREE plan + fully customisable and unlimited specific & shared product page tabs and 3500 tickets/year for HelpDesk.

HELPDESK

$19.99/月

または月額$9.99をまとめて年に1回$119.88請求

  • FREE plan + all your customer communication at one place with your Shopify shop integration and 17000 tickets/year for your conversations.

* すべての料金はUSDで請求されます。
** 月額や使用料に基づく請求などの定期請求は、30日ごとに請求されます。

4.8 5つ星

総合評価は、アプリの現在の状態を反映しています。すべてのアプリレビューを考慮しますが、最新のレビューを優先します。

  • 5 5つ星
    評価の88%は5星です
  • 4 5つ星
    評価の7%は4星です
  • 3 5つ星
    評価の2%は3星です
  • 2 5つ星
    評価の1%は2星です
  • 1 5つ星
    評価の2%は1星です

最新のレビュー

Maravi Coffee Canada

Helped with my wesite FAQ. thanks. Helps keep my customer experience standards high. I liked the editable sections

Luminescent Lounge

excellent app - provides template and samples to fill out and modify. Seamless customer experience - would recommend.

Seraphin Station

The formatting tools really suck for the FAQ page. Not user friendly or stable. At All. Not being able to change or match fonts is time consuming and inconvenient :((

開発者の返信

2021年11月25日

Hello there!

Kindly note that HelpCenter app tries to take in the styles as provided by your theme developer. HelpCenter FAQ page will look different on different themes.

Our agent has reached out to you to assist and apply the changes you are trying to achieve.

Best wishes,
Support team