HelpCenter | FAQ Chat Helpdesk

HelpCenter | FAQ Chat Helpdesk

無料プランあり。 15日間の無料体験。
評価 (4.5)
レビュー

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このアプリについて

公開日

2015年12月8日

言語

英語

FAQ builder, Livechat & AI Chatbot, Help Desk ticketing system & Tabs to improve customer experience

Answer your customers’ questions before they appear in your inbox! Build an informative, easy to navigate FAQ page. Manage inquiries from multiple channels: email, chat or FB Messenger - all in a single Help Desk. Improve store navigation and boost customer experience by managing your Product descriptions, shipping and other info using product tabs. Reduce support team response by up to 70% with one app. Live Chat and automated chatbots will keep your business accessible in real-time 24/7.

Answer your customers’ questions before they appear in your inbox! Build an informative, easy to navigate FAQ page. Manage inquiries from multiple channels: email, chat or FB Messenger - all in a single Help Desk. Improve store navigation and boost customer experience by managing your Product descriptions, shipping and other info using product tabs. Reduce support team response by up to 70% with one app. Live Chat and automated chatbots will keep your business accessible in real-time 24/7. さらに表示する
  • FAQ builder: a multilingual, SEO-friendly page that integrates with the site
  • Live Chat and AI Chatbot: Let your customers contact your business in real-time
  • Help Desk ticketing system: resolve inquiries from multiple channels in 1 place
  • Tabs for product descriptions (assign it by product type, collection, or vendor)
  • Contact form: control over the elements, choose from different templates, widget

価格設定

15日間の無料体験

FREE

無料

  • 10 tickets/month
  • 5 FAQ articles
  • Basic templates
  • Widget
  • 1 chatbot
  • 1 support agent
  • 1 live chat
  • 1 Auto Response

BASIC

$8/月

または$80/年で17%の節約

  • 50 tickets/month
  • Unlimited FAQs
  • Premium templates
  • Widget
  • Unlimited chatbots
  • Unlimited support agents
  • Live chats
  • Auto Responses

STANDARD

$45/月

または$450/年で17%の節約

  • 300 tickets/month
  • Unlimited FAQs
  • Premium templates
  • Widget
  • Unlimited chatbots
  • Unlimited support agents
  • Live chats
  • Auto Responses

ADVANCED

$100/月

または$1,000/年で17%の節約

  • 1000 tickets/month
  • Unlimited FAQs
  • Premium templates
  • Widget
  • Unlimited chatbots
  • Unlimited support agents
  • Live chats
  • Auto Responses

FREE

無料

  • 10 tickets/month
  • 5 FAQ articles
  • Basic templates
  • Widget
  • 1 chatbot
  • 1 support agent
  • 1 live chat
  • 1 Auto Response

BASIC

$8/月

または$80/年で17%の節約

  • 50 tickets/month
  • Unlimited FAQs
  • Premium templates
  • Widget
  • Unlimited chatbots
  • Unlimited support agents
  • Live chats
  • Auto Responses

STANDARD

$45/月

または$450/年で17%の節約

  • 300 tickets/month
  • Unlimited FAQs
  • Premium templates
  • Widget
  • Unlimited chatbots
  • Unlimited support agents
  • Live chats
  • Auto Responses

ADVANCED

$100/月

または$1,000/年で17%の節約

  • 1000 tickets/month
  • Unlimited FAQs
  • Premium templates
  • Widget
  • Unlimited chatbots
  • Unlimited support agents
  • Live chats
  • Auto Responses

すべての料金はUSDで請求されます。 定期請求と使用料に基づく請求は、30日ごとに行われます。 すべての価格オプションを見る

1302件のレビュー
総合評価
4.5
評価レベルごとの件数
  • 評価の87%は5つ星です
  • 評価の7%は4つ星です
  • 評価の2%は3つ星です
  • 評価の1%は2つ星です
  • 評価の3%は1つ星です
2023年1月24日

Contacted support via email and a solution was put in place within 10 mins. Great service. Recommended.

LEDSpace
イギリス
アプリの利用期間:3年以上
Shark Byte, Incが返信しました 2023年1月24日

Hello LEDSpace team,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us!
We’re here for you anytime.

Regards,
HelpCenter Team

2023年1月19日

Been using for many years... agree with others... we had a free forever plan for just 30 faq's... so they disable your faq's without notice and forcing you to upgrade to paid plan... sorry, but not a great way to do business, espcially with original users... will be deleting now

FSWERKS
アメリカ合衆国
アプリの利用期間:約4年
Shark Byte, Incが返信しました 2023年1月22日

Hi FSWERKS!

First of all, we can't help but mention that we are terribly sorry to learn that we have let you down. Your constructive criticism is fair and it will allow us the opportunity to improve and do better.

We sincerely appreciate you bringing this matter to our attention and to the attention of other customers.
We are always looking for ways to improve.

Let us notice, please, that during the last week our dev team had been working hard to bring the missing FAQ data back to our customers' stores.

We’d like to inform you that this process has been completed by now and your FAQ articles should be brought back to your store. You can contact our support team to receive all the information regarding the missing data back!

Please, allow us another opportunity to show you a more enjoyable and pleasant experience. We truly value your business!

In case there’s anything else we can assist you with-don’t hesitate to reach out to us further!

Best regards,
HelpCenter team

編集日:2023年1月18日

Horrendous way of forcing existing customers (onboarded since 2017) to upgrade to a paid plan. No notifications were sent to inform that free plans will be phased out. As a result, we just found out that our content was removed from the widget without our permission. We also lost our access to our existing content for migration unless we pay to upgrade. The high-handed and mercenary approach left a really bad taste in our mouth. We have a few web stores subscribed to their paid plans as they were launched recently. It's a no brainer - we are going to take the business elsewhere.

Good Dog People™
シンガポール
アプリの利用期間:5年以上
Shark Byte, Incが返信しました 2023年1月22日

Hi Good Dog People™!

Our team totally agrees that the situation is unacceptable. We ‘d like you to know that this is not the norm for us at the HelpCenter app.
This isolated issue should have never happened.

During the previous week our dev team had been working hard to bring the missing FAQ data back to your store.

Finally, this process has been completed by now and your FAQ articles should be brought back to your store. Just contact our support team to learn the details regarding the missing data back!

We are very sorry once again that you were let down. We wish you all the best and hope that this situation will not affect your decision to cooperate with us in the future.

We value our customers and stand behind our work and would like the opportunity to make things right for you.

We look forward to hearing back from you!

All the best,
HelpCenter team

このアプリについて

公開日

2015年12月8日

言語

英語

開発者:Shark Byte, Inc

Shark Byte, Incの詳細情報

平均評価:4.4

Shopify アプリストア向けのアプリ構築経験:7年

サポート

メッセージを送信

support@helpcenterapp.com

この開発者は日本語での直接的なサポートを提供していません。

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