HelpCenter | FAQ Chat Helpdesk

HelpCenter | FAQ Chat Helpdesk

無料プランあり。 3日間の無料体験。 追加料金が適用される場合があります。
評価 (4.6)
レビュー

ハイライト

あなたのビジネス向けの設計
  • 最新テーマに対応
  • 管理画面で直接操作

このアプリについて

公開日

2015年12月8日 · 変更ログ

言語

英語

このアプリは日本語に翻訳されていません

Help customers by providing the info they need exactly when they need it: FAQ, help center, helpdesk

HelpCenter offers a comprehensive customer service solution designed to provide self-service support and real-time assistance, turning questions into sales. Self-service tools, like FAQ pages, help centers, and chat widgets, drastically reduce the number of support tickets by providing instant answers to common queries like 'Where is my order?'. In case more questions arise, our help desk centralizes inquiries from email, live chat, and FB Messenger, ensuring your business is always accessible.

HelpCenter offers a comprehensive customer service solution designed to provide self-service support and real-time assistance, turning questions into sales. Self-service tools, like FAQ pages, help centers, and chat widgets, drastically reduce the number of support tickets by providing instant answers to common queries like 'Where is my order?'. In case more questions arise, our help desk centralizes inquiries from email, live chat, and FB Messenger, ensuring your business is always accessible. さらに表示する
  • Сreate a branded FAQ page using 12 customizable premade templates
  • Rate articles, translate them into other languages, optimize for rich results
  • Set up a help widget with built-in contact us, order tracking & FAQ options
  • Resolve inquiries from multiple channels in 1 place with Helpdesk ticketing
  • Let your customers contact your business in real-time with live chat & chatbot

価格設定

3日間の無料体験

Free

無料インストール

$0.25 per each additional ticket; top-up is available starting from 25 tickets

  • 10 tickets/month
  • 5 FAQ articles
  • Basic templates
  • Self-service widget
  • 1 chatbot
  • 1 agent seat
  • 1 live chat
  • 1 Auto Response

Basic

$8/月

または$80/年で17%の節約

$0.16 per each additional ticket; top-up is available starting from 25 tickets

  • 50 tickets/month
  • Unlimited FAQs
  • FAQ translation
  • FAQ import/export
  • Premium templates
  • Unlimited support agents, live chat & auto responses

Standard

$45/月

または$450/年で17%の節約

$0.15 per each additional ticket; top-up is available starting from 50 tickets

  • 300 tickets/month
  • Unlimited FAQs
  • FAQ translation
  • FAQ import/export
  • Premium templates
  • Unlimited support agents, live chat & auto responses

Advanced

$100/月

または$1,000/年で17%の節約

$0.1 per each additional ticket; top-up is available starting from 100 tickets

  • 1000 tickets/month
  • Unlimited FAQs
  • FAQ translation
  • FAQ import/export
  • Premium templates
  • Unlimited support agents, live chat & auto responses

Free

無料インストール

$0.25 per each additional ticket; top-up is available starting from 25 tickets

  • 10 tickets/month
  • 5 FAQ articles
  • Basic templates
  • Self-service widget
  • 1 chatbot
  • 1 agent seat
  • 1 live chat
  • 1 Auto Response

Basic

$8/月

または$80/年で17%の節約

$0.16 per each additional ticket; top-up is available starting from 25 tickets

  • 50 tickets/month
  • Unlimited FAQs
  • FAQ translation
  • FAQ import/export
  • Premium templates
  • Unlimited support agents, live chat & auto responses

Standard

$45/月

または$450/年で17%の節約

$0.15 per each additional ticket; top-up is available starting from 50 tickets

  • 300 tickets/month
  • Unlimited FAQs
  • FAQ translation
  • FAQ import/export
  • Premium templates
  • Unlimited support agents, live chat & auto responses

Advanced

$100/月

または$1,000/年で17%の節約

$0.1 per each additional ticket; top-up is available starting from 100 tickets

  • 1000 tickets/month
  • Unlimited FAQs
  • FAQ translation
  • FAQ import/export
  • Premium templates
  • Unlimited support agents, live chat & auto responses

すべての料金はUSDで請求されます。 定期請求と使用料に基づく請求は、30日ごとに行われます。 すべての価格オプションを見る

1,317件のレビュー

総合評価
4.6
評価レベルごとの件数
  • 評価の87%は5つ星です
  • 評価の7%は4つ星です
  • 評価の2%は3つ星です
  • 評価の1%は2つ星です
  • 評価の3%は1つ星です
2023年11月23日

Needed some tech support; contacted them via Chat and it was sorted in minutes.
Easy to use app, have used it now for around three or four years.

Pasta Kitchen (tutto pasta)
イギリス
アプリの使用期間:約7年
Shark Byte, Incが返信しました 2023年11月24日

Hi!

Happy to hear that you are satisfied with our app and support service :)
Feel free to contact us if you face any issues, we are always here and happy to help!

Best regards,
HelpCenter team

2023年11月24日

FAQ works well with many options. Had an issue once and it was quickly resolved.

Chinese Herbs Direct
アメリカ合衆国
アプリの使用期間:6年以上
Shark Byte, Incが返信しました 2023年11月25日

Hello team Chinese Herbs Direct!

Thank you so much for taking the time to leave us a rating. We are thrilled to hear that you are enjoying our product and service. Thank you for choosing us!

Best regards,
HelpCenter team

2023年11月6日

Great app with an equally great support team! Fast, friendly and accurate.
We recommend this app wholeheartedly.

Innes & Iyer
スウェーデン
アプリの使用期間:約5年
Shark Byte, Incが返信しました 2023年11月9日

Hello Innes & Iyer team!
Thank you for your outstanding feedback ;)

We are happy to help any time, 24/7.

Kindest regards,
Helpcenter team.

2023年11月8日

I am trying this app now as opposed to Zendesk. So far, so good! And customer service is really helpful with any issues. I'll update this when I'm 100% up and running!

SOAR
アメリカ合衆国
アプリの使用期間:4ヶ月
Shark Byte, Incが返信しました 2023年11月13日

Hello SOAR team!

Thank you very much for such a high mark of our service!
We appreciate our customers feedback and always happy to provide you with our assistance!

Best regards
HelpCenter team

2023年8月2日

This app was an absolute lifesaver for my business. Very useful if you are subscribed to their paid plan. The FAQs, Product Tabs, and Live Chat feature is worth every penny!

Ecopify
アメリカ合衆国
アプリの使用期間:3年以上
Shark Byte, Incが返信しました 2023年8月3日

Hi Ecopify!

Thank you very much for the appreciation of our app!
Our team is glad that our app meets your needs, and we'll try our best to become better every day :)

Warm regards,
HelpCenter team

このアプリについて

公開日

2015年12月8日 · 変更ログ

言語

英語

このアプリは日本語に翻訳されていません

開発者:Shark Byte, Inc

Shark Byte, Incの詳細情報

平均評価:4.6

Shopify アプリストア向けのアプリ構築経験:8年

8271 NW 125th Ln, Parkland, FL, 33076, US

サポート

メッセージを送信

support@helpcenterapp.com

この開発者は日本語での直接的なサポートを提供していません。

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