Help Center FAQ Page Live Chat

Help Center FAQ Page Live Chat

Preços
Plano gratuito disponível. Avaliação gratuita disponível.
Destaques
Utilize diretamente no Admin Shopify
Funciona com os mais recentes temas
Classificação
4,7 (1 328)
Programador
Shark Byte, Inc

Help Center & Live Chat app: Your ultimate customer support solution

HelpCenter delivers exceptional customer service with an FAQ builder (powered by ChatGPT-4), live chat, chatbot, and help desk ticketing system. Reduce effort per ticket with FAQ pages, knowledge bases, or help centers - over a dozen of templates available. Ensure efficient and real-time support with live chat, leading to higher customer satisfaction. By automating routine tasks with chatbots and centralizing all inquiries in one inbox, HelpCenter allows your team to focus on more complex tasks.

HelpCenter delivers exceptional customer service with an FAQ builder (powered by ChatGPT-4), live chat, chatbot, and help desk ticketing system. Reduce effort per ticket with FAQ pages, knowledge bases, or help centers - over a dozen of templates available. Ensure efficient and real-time support with live chat, leading to higher customer satisfaction. By automating routine tasks with chatbots and centralizing all inquiries in one inbox, HelpCenter allows your team to focus on more complex tasks. mais
  • GPT-4 powered FAQ app: Generate SEO-friendly FAQs on any page,AI FAQ translation
  • Live Chat & Chatbot automations: Provide immediate support & sell proactively
  • Centralized Help desk: Inquiries from email, live chat, Facebook in one inbox
  • Self-service widget: Integrated with contact form, order tracking & FAQ
  • Check orders, tickets history & recommend products directly in the chat/emails
Destaques
Utilize diretamente no Admin Shopify
Funciona com os mais recentes temas

Mensagens em tempo real

Análise de dados de agentes, Informações sobre os clientes, Conversa por e-mail, Carregamentos de ficheiros, Chat em tempo real, Redes sociais

Respostas automatizadas

FAQ, Saudações, Atualizações de encomendas, Respostas rápidas

Personalização

Avatar de agente, Horário de funcionamento, Atribuição de conversa, Botões de conversa, Fluxos de conversa, Janela de conversa, Cor e tipo de letra, Etiquetagem, Mensagens de boas-vindas

Lançada

8 de dezembro de 2015 · Registo de alterações

Idiomas

inglês

Esta aplicação não está traduzida em português (Portugal)

Categorias

Funciona com

LangShop, ChatGPT, Facebook Messenger

Preços

Free

Instalação gratuita

$0.25 per each additional ticket; top-up is available starting from 25 tickets

  • No AI integration
  • Limited FAQ articles
  • Default FAQ designs
  • Live chat & chatbot (1)
  • Helpdesk with 10 tickets/mo
  • HelpCenter branding

Basic

$5.99 / mês

ou $59.99/ano e poupe 17%

$0.16 per each additional ticket; top-up is available starting from 25 tickets

  • GPT4 Integration
  • Unlimited FAQs
  • Premium FAQ designs
  • Unlimited live chat/chatbot
  • Helpdesk with 50 tickets/mo
  • AI translations (3)
  • No branding

Avaliação gratuita de 3 dias

Standard

$19.99 / mês

ou $199.99/ano e poupe 17%

$0.15 per each additional ticket; top-up is available starting from 50 tickets

  • All from Basic plus:
  • Helpdesk with 300 tickets/mo
  • AI translations, up to 5
  • 45+ features available

Avaliação gratuita de 3 dias

Advanced

$49.99 / mês

ou $498.96/ano e poupe 17%

$0.1 per each additional ticket; top-up is available starting from 100 tickets

  • All from Standard plus:
  • Helpdesk ticketing system with 1000 tickets/mo
  • AI translations, unlimited
  • Support priority
  • Feature request priority

Avaliação gratuita de 3 dias

Free

Instalação gratuita

$0.25 per each additional ticket; top-up is available starting from 25 tickets

  • No AI integration
  • Limited FAQ articles
  • Default FAQ designs
  • Live chat & chatbot (1)
  • Helpdesk with 10 tickets/mo
  • HelpCenter branding

Basic

$5.99 / mês

ou $59.99/ano e poupe 17%

$0.16 per each additional ticket; top-up is available starting from 25 tickets

  • GPT4 Integration
  • Unlimited FAQs
  • Premium FAQ designs
  • Unlimited live chat/chatbot
  • Helpdesk with 50 tickets/mo
  • AI translations (3)
  • No branding

Avaliação gratuita de 3 dias

Standard

$19.99 / mês

ou $199.99/ano e poupe 17%

$0.15 per each additional ticket; top-up is available starting from 50 tickets

  • All from Basic plus:
  • Helpdesk with 300 tickets/mo
  • AI translations, up to 5
  • 45+ features available

Avaliação gratuita de 3 dias

Advanced

$49.99 / mês

ou $498.96/ano e poupe 17%

$0.1 per each additional ticket; top-up is available starting from 100 tickets

  • All from Standard plus:
  • Helpdesk ticketing system with 1000 tickets/mo
  • AI translations, unlimited
  • Support priority
  • Feature request priority

Avaliação gratuita de 3 dias

Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias. Ver todas as opções de preços

Avaliações (1 328)

Avaliação geral
4,7
Pontuação por nível de classificação
  • 86% das classificações são de 5 estrelas
  • 7% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 3% das classificações são de 1 estrelas
18 de maio de 2024

Very fast and cooperative Support. Easy to use app. Pricing is also absolute fair :) A must have

World Of Dice - Dein Würfelshop
Alemanha
11 months usando a aplicação
Questão respondida por Shark Byte, Inc 19 de maio de 2024

Hello World Of Dice - Dein Würfelshop team!

Thank you very much for such a high mark of our app and support!
We appreciate our customers feedback and always happy to provide you with our assistance!

Best regards,
HelpCenter team

7 de junho de 2024

Help Center for Shopify has been an absolute lifesaver for my online store. Its feature-rich platform covers every aspect of customer support seamlessly, from customizable FAQs to a robust ticketing system. The interface is intuitive and easy to navigate, saving me valuable time that I can now dedicate to growing my business. What truly sets Help Center apart, though, is its exceptional customer service. The support team is responsive and knowledgeable, always ready to assist whenever I have a question or encounter an issue. With Help Center, providing top-notch customer support has never been easier. I can't recommend it enough to fellow Shopify store owners—it's a game-changer!

IBKÜL
Estados Unidos
1 day usando a aplicação
Questão respondida por Shark Byte, Inc 8 de junho de 2024

Hello IBKÜL!

Thank you very much for such a wonderful review! :)
Your words really mean a lot to us!

It's our pleasure to hear that you've stayed satisfied with our support :)
We always try to do our best in case of providing our customers the best service possible!

We will keep going to make our app better and better!
Thank you for choosing us :)

Best regards,
HelpCenter team

5 de março de 2024

We have been using the app for 5 years and would recommend it at any time. Great App and great customer Support.

creatisto
Alemanha
Almost 5 years usando a aplicação
Questão respondida por Shark Byte, Inc 8 de março de 2024

Hello creatisto !

Thank you very much for leaving such a positive review, it is much appreciated!

We are happy to hear that you've been satisfied with HelpCenter all these years. Thank you very musch for your loyalty, it really means a lot to us!

Best regrds
HelpCenter team

14 de fevereiro de 2024

I would not recommend this app to others because of the same reason that most of the others have given it a 1 star review... they changed the pricing model so that functionality that was free was no longer free. This had a direct impact on your live site because now only 5 FAQs were displayed on the site and any other FAQs were no longer live. The danger here is that the creators of this app directly affected your live site and the information that was displayed by changing their pricing model and forcing you to pay for functionality that was free. They also force you to upgrade and pay in order to get an export so you have to manually copy each individual FAQ from their app which means you have to edit every single one to copy the answer. Would not use any of their apps in the future.

Smart Sips Coffee
Estados Unidos
Over 5 years usando a aplicação
Questão respondida por Shark Byte, Inc 16 de fevereiro de 2024

Dear Smart Sips Coffee !

First of all, we would like to apologize for such an experience using our application. We fully accept your views and agree that this is unacceptable. Your feedback is very valuable and will help us avoid similar mistakes in the future!

There should be no excuses on our part, but let us mention that in connection with the changes to the Free plan and FAQ as a result, our team has been updating users for quite some time about these changes and what they may affect.

Since we try to find an individual approach to everyone, we have already contacted you by mail and offered options for solving the issue as quickly as possible. We look forward to your response!

We are very sorry once again that our application did not meet your needs. We would really like to assist you resolving the issue so that you change your mind and give us a second chance.

We truly value our customers and try to do our best to provide them with the best experience possible.

Waiting for your reply!

Best Regards
HelpCenter team

25 de janeiro de 2024

I tried another free app which has over 1000+ good reviews. But they actually do not worth the rating, even thougth it's free. That's why we choose HelpCeter. This app is very user-friendly. Mutiple templetes are availabe for choosing. Customer service is very helpful.

True Image Tech
Estados Unidos
Over 2 years usando a aplicação
Questão respondida por Shark Byte, Inc 29 de janeiro de 2024

Hi True Image Tech team!

Thank you very much for your feedback and appreciation of our app!

We’re glad to hear that you’ve been happy with HelpCenter and we look forward to continuing to deliver value and results in the future.

Thank you for choosing us!

Kindest regards,
HelpCenter team.

Assistência

Shark Byte, Inc pode responder a qualquer pergunta que tenha sobre Help Center FAQ Page Live Chat.

Programador

Shark Byte, Inc

8271 NW 125th Ln, Parkland, FL, 33076, US

Recursos

Este programador não oferece assistência direta em Português (portugal).

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