Customer Service Helpdesk App , 31 arvostelua

Kokonaisarvio
3,7
Lukumäärä luokitustasoa kohden
  • 77 % arvioista on 5 tähteä
    24
  • 13 % arvioista on 4 tähteä
    4
  • 3 % arvioista on 3 tähteä
    1
  • 0 % arvioista on 2 tähteä
  • 6 % arvioista on 1 tähteä
    2
14. heinäkuu 2017

Excellent service. The product is pretty good but they listen to their customers and make updates based on feedback. Huzzah!

Skullsplitter
Yhdysvallat
Yli 2 vuotta sovelluksen käyttöä
4. lokakuu 2021

I don't love the interface if I am honest and due to a breakdown in communication at the start of the year (they didn't explain what the implications of removing an old channel was!) we have lost ALL of our historical communication with customers HOWEVER I would still recommend this app. CS is great and they usually sort stuff out pretty quickly.

Fat Lad At The Back
Yhdistynyt kuningaskunta
Yli vuosi sovelluksen käyttöä
xSellco Ltd vastasi 4. lokakuu 2021

Hello Lynn,

Thank you very much for your positive review. I would like to offer my apologies for the trouble you had at the start of the year. All our Customer support staff do or should be warning clients of the potential problems with channel removals on our platform. I'll review your case and feedback to all involved.

Kind Regards
Eamon
Customer support

23. kesäkuu 2016

Good product and helpful customer support. The price is relatively high for small shops, but this is the only app I have found that covers repricing for most of my channels. I would recommend this ptool.

Ipaces
Yhdysvallat
11 kuukautta sovelluksen käyttöä
26. lokakuu 2017

xSellco is a very user friendly platform and they have an excellent customer service response. However it still needs to improve how to track the agents that reply to users messages.

Hickies
Yhdysvallat
5 kuukautta sovelluksen käyttöä
1
1