Customer Service Helpdesk App , 31 recensioni

Work's perfectly and seamlessly integrates with our other sales channels. Saves time having to log into different email accounts and marketplaces by having everything in one place! Easy to use and features are great!

A really useful application. I have a couple of different stores and eDesk helps my team manage all our customer service really easily.

E-Desk has been great so far. It helped improve the efficiency and timing of taking care of our awesome customers. As well, I reached out to their support and Ciaran was super fast to respond and took care of my inquiry immediately. Super Customer Service and Platform.

An exceptional product from an exceptional company. Great product, amazing customer service.

We have been using eDesk for around three years; however, we've found their pricing to be significantly higher than their competitors'. Despite paying a premium, the product has not met our expectations. We've consistently faced issues with bugs on eDesk's platform, which have severely affected its usability and our ability to provide effective customer support. Additionally, there have been recent incidents of our customers receiving duplicate messages, an issue that persisted for three weeks despite our efforts to resolve it with eDesk's support team. Unfortunately, the responsibility for these problems was ultimately attributed to us, which was quite disheartening. After considering other vendors, we decided to switch to a more cost-effective and reliable service provider. We also sought a refund from eDesk due to these ongoing issues, but our request was denied. Based on our experience, we recommend that others consider alternative solutions.

I don't love the interface if I am honest and due to a breakdown in communication at the start of the year (they didn't explain what the implications of removing an old channel was!) we have lost ALL of our historical communication with customers HOWEVER I would still recommend this app. CS is great and they usually sort stuff out pretty quickly.

Excellent service. The product is pretty good but they listen to their customers and make updates based on feedback. Huzzah!

We've been using XSellco for over a year to manage all our incoming customer service e-mails, plus a bunch more. Great, easy to use software that streamlines our workflow a ton! Highly recommended.

We used Freshdesk before but eDesk has as many markets to connect as we need. Also invoice templates, connecting emails with orders, and much more. Chat available 24/7, always kind and so helpful people. A great option to propose our ideas to make it better. I recommend it to everyone!

I love it! We used reply manager for a long time and this is worlds ahead of it.

Pros: I can view the order status, tracking number, message history, and order history from one message screen. The templates and smart tags are super helpful and easy to use. It also gives you an actual dashboard, not just a spreadsheet of data.

Cons: I prefer the "Classic View" to the newer look they put out recently but they don't restrict you to one or the other. The platform can be a bit buggy at times but the customer support team is very accessible and helpful.