Recensioni (41)

Valutazione complessiva
4,7
Numero di recensioni per livello
  • Il 83% delle recensioni ha 5 stelle
  • Il 10% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 5% delle recensioni ha 1 stelle
29 agosto 2022

I have been using eDesk for over 7 years, back to when it used to go by the name of ReplyManager. It has evolved in to a highly sophisticated piece of software that sits in the cloud and handles all of your customer enquiries. The automation and system itself is second to none. I would highly reccomend.

BigDeals Aintree
Regno Unito
Oltre un anno di utilizzo dell’app
20 giugno 2017

Really easy straight forward way to view orders and reply to emails, their service is always great and are quick to resolve any issues with the site.

Rinkit Ltd
Regno Unito
Circa un anno di utilizzo dell’app
20 giugno 2017

Very happy with Xsellco as a messaging solution - its enabled us to link all our customer communications across channels very easily and include relevant details from Shopify.

Characterdev
Regno Unito
Circa un anno di utilizzo dell’app
5 ottobre 2021

Great team who provide a great service thank you. Really helpful app which makes managing customer service so much easier.

Pets Purest
Regno Unito
Circa un anno di utilizzo dell’app
15 luglio 2021

Leigh was very helpful and patient while solving my issue. I requested a phone call for this support and he was happy to oblige. Great guy!

BargainFox.com
Regno Unito
12 mesi di utilizzo dell’app
2 novembre 2021

Handling customer tickets definitely becomes much quicker and easier after using edesk. It has a great support team that handles any queries quickly and resolves them for you. We are happy to use this app. Would love to have an integration option with the onbuy marketplace aswell.

The Magic Toy Shop
Regno Unito
11 mesi di utilizzo dell’app
26 luglio 2017

XSellco is such an integral part of our system. XSellco integrates with Shopify and makes our responses to customers smooth and make our job so much easier! We can simply search by order number, name, email or key word and find all of the correspondence in a quick search. XSellco tech support assists us with any issues quickly and efficiently. Strongly recommend the use of XSellco!!!

Heartratemonitorsusa
Stati Uniti
9 mesi di utilizzo dell’app
15 settembre 2022

Been using eDesk for years through our various stores. Latest live chat version looks really professional, support staff are very helpful and app is easy to manage. Makes multi-channel messages infinitely easier.

Prickle
Regno Unito
7 mesi di utilizzo dell’app
xSellco Ltd ha risposto 11 ottobre 2022

Hi Prickle,

It is great to get feedback like this. I'll pass it along to the rest of the support & product design teams.

Best Wishes
Eamon CS Manager

28 maggio 2018

We have used Xsellco Helpdesk for a few years now , to manage our customer service and we have to say, it's a fantastic bit of software. It's not the cheapest out there and it certainly would be cheaper to answer all of your questions from each marketplace/ platform, but the fact that you can integrate all of your platforms into one helpdesk, set up rules, track response rates etc., is of great value to the business and therefor customer. This particular app for Shopify is quick to set up and super-easy to use. Highly recommended!

Retrostyler
Regno Unito
4 mesi di utilizzo dell’app
25 ottobre 2017

Fantastic product, that has integrated all our sales channels together and removed the confusion with more than one person responding to customers.
The amazing support and free training has along with the simplicity of how the Xsellco system works has made this an essential app for growing our business.
Thank you so much!

Navi Organics
Regno Unito
3 mesi di utilizzo dell’app