Customer Service Helpdesk App , 31 recensioni

Valutazione complessiva
3,7
Numero di recensioni per livello
  • Il 77% delle recensioni ha 5 stelle
    24
  • Il 13% delle recensioni ha 4 stelle
    4
  • Il 3% delle recensioni ha 3 stelle
    1
  • Il 0% delle recensioni ha 2 stelle
  • Il 6% delle recensioni ha 1 stelle
    2
14 luglio 2017

Excellent service. The product is pretty good but they listen to their customers and make updates based on feedback. Huzzah!

Skullsplitter
Stati Uniti
Oltre 2 anni di utilizzo dell’app
4 ottobre 2021

I don't love the interface if I am honest and due to a breakdown in communication at the start of the year (they didn't explain what the implications of removing an old channel was!) we have lost ALL of our historical communication with customers HOWEVER I would still recommend this app. CS is great and they usually sort stuff out pretty quickly.

Fat Lad At The Back
Regno Unito
Oltre un anno di utilizzo dell’app
xSellco Ltd ha risposto 4 ottobre 2021

Hello Lynn,

Thank you very much for your positive review. I would like to offer my apologies for the trouble you had at the start of the year. All our Customer support staff do or should be warning clients of the potential problems with channel removals on our platform. I'll review your case and feedback to all involved.

Kind Regards
Eamon
Customer support

23 giugno 2016

Good product and helpful customer support. The price is relatively high for small shops, but this is the only app I have found that covers repricing for most of my channels. I would recommend this ptool.

Ipaces
Stati Uniti
11 mesi di utilizzo dell’app
26 ottobre 2017

xSellco is a very user friendly platform and they have an excellent customer service response. However it still needs to improve how to track the agents that reply to users messages.

Hickies
Stati Uniti
5 mesi di utilizzo dell’app
1
1