Helpdesk, Chat & AI Chatbot

Helpdesk, Chat & AI Chatbot

Cena
Od $39 /měsíc. Zkušební verze zdarma.
Hodnocení
3,5 (33)
Vývojář
xSellco Ltd

Offer instant support and increase sales with the complete Helpdesk, Live Chat and AI Chatbot app

Delight customers and maximize profits with faster, more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. Leverage the most advanced AI chatbot to drive sales volumes. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Easily connect with order fulfillment partners and your Klaviyo CRM.

Delight customers and maximize profits with faster, more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. Leverage the most advanced AI chatbot to drive sales volumes. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Easily connect with order fulfillment partners and your Klaviyo CRM. více
  • Smart Inbox: Centralize all of your web, marketplace and social queries
  • eCommerce AI Chatbot: Increase conversions and improve support, instantly
  • See full order history, lifetime value, VIP status, and customer sentiment
  • Auto assign and collaborate on email, live chat, voice, WhatsApp and social
  • View, refund, cancel or even duplicate Shopify orders without leaving eDesk

Posílání zpráv v reálném čase

Analytika agentů, AI chatovací boty, Užitečné informace o zákaznících, E-mailový chat, Nahrávání souborů, Živý chat, Více jazyků, Překlad v reálném čase, Videohovory, Podpora hlasu

Automatizované odpovědi

Slevy, Nejčastější dotazy, Aktualizace objednávek, Doporučené produkty, Rychlé odpovědi, Žádosti o recenze, Odeslání přepisu, Upozornění pro dopravu

Přizpůsobení

Avatar agenta, Otevírací doba, Přiřazení chatu, Tlačítka chatu, Toky chatu, Okno chatu, Barva a písmo, Emoji a nálepky, Označování štítky, Uvítací zprávy

Uvedena

12. červenec 2016

Jazyky

angličtina

Tato aplikace není přeložena do jazyka čeština

Funguje s:

Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, Klaviyo

Cena

AI Chatbot

$39 / měsíc

nebo $408/rok s úsporou 13 %

  • Resolve up to 70% of web sales and service queries 24/7:
  • ► Product recommendations
  • ► Order updates
  • ► Promotions
  • ► Returns
  • ► Troubleshoot

14denní zkušební verze zdarma

Standard

$115 / měsíc

nebo $1,068/rok s úsporou 23 %

  • Centralize customer queries :
  • ► All online stores
  • ► 300 marketplaces incl. Amazon
  • ► TikTok Shop, Instagram
  • ► Live Chat, WhatsApp
  • ► Much more

14denní zkušební verze zdarma

AI Assist

$154 / měsíc

nebo $1,428/rok s úsporou 23 %

  • AI automations:
  • ► Conversation summaries
  • ► Sentiment analysis
  • ► Classification & routing
  • ► Personalized responses
  • ► Language translations

14denní zkušební verze zdarma

AI Chatbot

$39 / měsíc

nebo $408/rok s úsporou 13 %

  • Resolve up to 70% of web sales and service queries 24/7:
  • ► Product recommendations
  • ► Order updates
  • ► Promotions
  • ► Returns
  • ► Troubleshoot

14denní zkušební verze zdarma

Standard

$115 / měsíc

nebo $1,068/rok s úsporou 23 %

  • Centralize customer queries :
  • ► All online stores
  • ► 300 marketplaces incl. Amazon
  • ► TikTok Shop, Instagram
  • ► Live Chat, WhatsApp
  • ► Much more

14denní zkušební verze zdarma

AI Assist

$154 / měsíc

nebo $1,428/rok s úsporou 23 %

  • AI automations:
  • ► Conversation summaries
  • ► Sentiment analysis
  • ► Classification & routing
  • ► Personalized responses
  • ► Language translations

14denní zkušební verze zdarma

Všechny poplatky jsou fakturovány v měně USD. Opakované poplatky a poplatky založené na použití jsou fakturovány každých 30 dní. Zobrazit všechny cenové možnosti

Recenze (33)

Celkové hodnocení
3,5
Počty podle úrovně hodnocení
  • 76 % hodnocení s 5 hvězdami
  • 12 % hodnocení s 4 hvězdami
  • 3 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 9 % hodnocení s 1 hvězdami
18. červen 2024

I have been using eDesk for managing customer interactions, and I must say, it is nothing short of a game-changer. The platform offers an incredibly efficient way to handle customer service with its seamless integration capabilities. Connecting eDesk with our existing systems was absolutely effortless, saving us valuable time and resources.

One of the standout features is the new AI-powered tools. These features have significantly improved our response times and the quality of our customer service. The AI assists in categorizing and prioritizing customer inquiries, ensuring that our team can focus on what matters most – providing exceptional service.

The AI chatbot deserves special mention. It is remarkably effective, handling routine inquiries and providing instant responses to common questions. This has not only reduced the workload on our support team but also ensured that our customers receive timely and accurate information. The chatbot's ability to learn and improve over time has made it an invaluable asset to our customer service operations.

Another remarkable feature is the dynamic translation tool. This tool has been a revelation for our global customer base. It automatically translates messages, allowing us to communicate effectively with customers in their preferred languages. This has greatly enhanced our customer satisfaction and broadened our reach.

Overall, eDesk has proven to be the best solution on the market for customer management. Its advanced AI features, including the impressive chatbot, and effortless integration capabilities make it an indispensable tool for any business looking to excel in customer service. I highly recommend eDesk to any organization seeking to improve their customer management processes.

Wave Spas UK
Spojené království
Doba používání aplikace: Více než 3 roky
17. květen 2024

We started to work with this service about 2 months ago. Customer service is great and it is able to synch with loads of platforms.
However there is a huge problem that we are not being able to solve and not getting any solution for.
We are having loads of difficulties and emails that are lost and unanswered.
This issue is causing a large number of unhappy customers and the replies we received from Edesk, left us no option but to start answering emails directly from the email in order not to miss any customer inquiry.
This is extremely disappointing as its a huge issue that is currently pending with no solution.

MoYou London
Spojené království
Doba používání aplikace: 2 měsíci
Vývojář xSellco Ltd odpověděl 21. červen 2024

Hi MoYou team,

Thank you so much for your feedback. I'm really glad to hear that you’ve had a positive experience with our customer service and that the platform’s synchronization with various systems is working well for you.

I’m truly sorry about the email issues you’ve been facing. I completely understand how frustrating it must be to deal with lost and unanswered emails, especially when it affects your customers. This isn’t the experience we want you to have.

The problem seems to be linked to some limitations within Gmail. While this has been a tough challenge, I want you to know that our team is hard at work finding a solution. We’re making improvements as I write this, and we’re committed to fixing this as soon as we can.

In the meantime, if you have any urgent concerns, please reach out directly to me, and I’ll do everything I can to help. Your feedback is incredibly valuable, and we’re dedicated to making things right for you.

Thanks for your understanding and for sticking with us.

Best,
Eamon MacSuibhne
Customer Support Manager
eDesk Support Team

Datum úprav: 31. červenec 2023

The staff has been helpful but need some improvements in functionality, which they have agreed to fix. When the issues are fixed, I would increase my rating for this app.

samawa perfumes
Spojené arabské emiráty
Doba používání aplikace: Asi měsícem
25. srpen 2017

We've used Xsellco for some time now and rate it highly. The integration is seamless! Language facilities are top notch if you are selling internationally. Also Xsellco customer support is very good should you need any help.

Mango Tree Knobs
Spojené království
Doba používání aplikace: Více než 7 roky
28. červenec 2017

Work's perfectly and seamlessly integrates with our other sales channels. Saves time having to log into different email accounts and marketplaces by having everything in one place! Easy to use and features are great!

Reytid
Spojené království
Doba používání aplikace: Více než 5 roky

Podpora

Partner xSellco Ltd může zodpovědět všechny otázky k aplikaci Helpdesk, Chat & AI Chatbot.

Vývojář

xSellco Ltd

Two Haddington Buildings, Haddington Road, Dublin, D, D04 HE94, IE

Zdroje

Tento vývojář nenabízí přímou podporu v jazyce Čeština.

Více aplikací jako je tato

4,6 z 5 hvězd Celkový počet recenzí: 1869 K dispozici je bezplatný plán
Customer service with Live Chat, Chat bot, Helpdesk, Messenger
4,4 z 5 hvězd Celkový počet recenzí: 698 Zkušební verze zdarma
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5,0 z 5 hvězd Celkový počet recenzí: 237 K dispozici je bezplatný plán
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