eDesk

eDesk

Prijs
Vanaf  $49 per maand. Gratis proefperiode beschikbaar.
Beoordeling
4,7 (41)
Ontwikkelaar
xSellco Ltd

AI-Assisted Customer Support to Scale Support and Grow Your Brand

eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes with no complex onboarding or migrations. Ava, our 24/7 virtual agent, handles pre- and post-purchase inquiries, while AI Assist helps your team generate instant, contextual responses to every query.

eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes with no complex onboarding or migrations. Ava, our 24/7 virtual agent, handles pre- and post-purchase inquiries, while AI Assist helps your team generate instant, contextual responses to every query. meer
  • All customer conversations centralized in one inbox
  • 24/7 self-service for common questions and purchases
  • AI-assisted support to boost agent productivity
  • Adjust Shopify orders directly within eDesk—no tab switching
  • Advanced reporting to optimize performance with actionable insights

Bevat onvertaalde tekst

Vertaling weergeven

Talen

Engels, Frans, Duits, Spaans, en Italiaans

Deze app is niet vertaald in het Nederlands

Werkt met

  • Amazon
  • Instagram
  • WhatsApp
  • 250+ Integrations
  • Klaviyo
  • TikTok Shop

Prijs

Essential

$49 /maand

of $468/jaar en bespaar 20%

  • 1 online store/ marketplace
  • Centralized support workspace
  • Social messaging
  • Live Chat
  • Rule-based automations

Gratis proefperiode van 14 dagen

Growth

$115 /maand

of $1,068/jaar en bespaar 23%

  • 5 online stores/ marketplaces
  • Ticket, agent & channel performance
  • Third party collaboration
  • Advanced reporting

Gratis proefperiode van 14 dagen

Professional

$149 /maand

of $1,428/jaar en bespaar 20%

  • 10 online stores/ marketplaces
  • Detailed Reporting Extracts
  • Custom Roles & Permissions
  • Advanced RESTful API
  • 2FA Access
  • Assisted Onboarding

Gratis proefperiode van 14 dagen

Bevat onvertaalde tekst

Vertaling weergeven

Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd.

Recensies (41)

Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 83% recensies zijn 5 sterren
  • 10% recensies zijn 4 sterren
  • 2% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 5% recensies zijn 1 sterren
4 november 2024

Brilliant app and a great support team behind it, as an omni channel business this has been invaluable in consolidating customer service requests from a wide range of channels all with differing setups and profiles. Loads of time and resource saved on sorting and resolving customer issues and the team are always keen to help optimise it's functionality within your business

cellier.co.uk
Verenigd Koninkrijk
Meer dan een jaar gebruiken de app
9 oktober 2024

Our experience with eDesk over the past year has been nothing short of transformative for our customer service team. The platform's ability to consolidate all aspects of customer communication into a single, cohesive interface has been a game changer. This integration has remarkably streamlined our workflow, enabling our team to access essential information efficiently and collaborate more effectively. They have great features and allow us to create many templates to make our response time to our customer faster. We do recommend having this tool part of your customer service team!

Bugatti Collections
Canada
Meer dan een jaar gebruiken de app
9 oktober 2024

We've been using eDesk for a little over a month, and I have to say that the features it has are incredible!

The only thing that I do not like is not being able to personalize the main set up. For example, I'd like to create individual sections for each company, within the company.

For example, there is a section called "New Tickets" and "To Do" and it will show a number beside it to indicate how many tickets are in it. Those folders do not work for our company so we had to create pinned filters.

The filters do not show a number next to it to indicate how many tickets or if a new one comes in. The pinned filters are also located further down that the "To Do", and it's a bit confusing because you are drawn to the "To Do" rather than a pinned filter.

But all in all, the features are great!

Leven Rose
Verenigde Staten
2 maanden gebruiken de app
25 september 2024

This is such an amazing tool for customer service. It does not matter if you are a big company like us or a small one. Integration with marketplaces streamlines communication by centralising messages, automating responses to common customer inquiries, and providing multilingual customer support. Since we are with eDesk our customer volume has grown but because of their sufficiency, we have not yet needed to extend our team. Having such a tool is fantastic.

Universal Textiles Outlet
Verenigd Koninkrijk
Ongeveer 5 jaar gebruiken de app
10 oktober 2024

This app is outstanding and offers exceptional value for money by significantly reducing the time spent responding to messages. eDesk streamlines customer service, making it far more efficient and manageable. I can’t imagine how we would operate without it.

curtainsdirect2u
Verenigd Koninkrijk
Meer dan 2 jaar gebruiken de app

Ondersteuning

App-ondersteuning aangeboden door xSellco Ltd.

Of ga naar hun ondersteuningsportaal

Hulpbronnen

Deze ontwikkelaar biedt geen directe ondersteuning in het Nederlands.

Ontwikkelaar

xSellco Ltd

Two Haddington Buildings, Haddington Road, Dublin, D, D04 HE94, IE

Geïntroduceerd

12 juli 2016

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