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HelpDesk ticketing system to easily manage multiple communication channels and customer relations.
HelpDesk centralizes all emails, website forms, chats, and more into one secure inbox, maximizing support excellence. Automations and AI allow for rapid, multichannel responses so no one is left waiting. HelpDesk integrates seamlessly with your preferred apps, fitting right into existing processes. Advanced teamwork features improve work organization and influence response times. Access to customer purchase history lets you personalize responses, build trust, and foster long-term relations.
- Use solid collaboration HelpDesk features to solve client cases together.
- Automate ticket resolution with custom HelpDesk rules and macros to save time.
- Use HelpDesk AI to sum up any lengthy ticket and refine texts to fit you.
- Customize your message layout to respond professionally and stay consistent.
- Track customer insights using the shopping history in the HelpDesk ticket.
Indeholder tekst, der ikke er oversat
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Fungerer sammen med
- Betaling
- LiveChat
- Zapier
- Salesforce
- Slack
- ChatBot
Kategorier
Kanaler
Priser
Team
$34 om måneden
eller $348 om året, og spar 15 %
- Paid users with admin or agent roles
- Unlimited free viewers
- 5 teams
- 5 forwarding addresses
- 5 reply addresses
- One custom domain
14-dages gratis prøveperiode
Business
$59 om måneden
eller $600 om året, og spar 15 %
- Paid users with admin or agent roles
- Unlimited free viewers
- 100 teams
- 100 forwarding addresses
- 100 reply addresses
- 100 custom domains
14-dages gratis prøveperiode
Indeholder tekst, der ikke er oversat
Alle gebyrer faktureres i USD. Tilbagevendende og brugsbaserede gebyrer faktureres hver 30. dag. Se alle prismuligheder
Anmeldelser (2)
Pricing is very miss leading. Charge per agent and even on up charges like Slack integration is per user. For a newer APP with no reviews here their strategy seems to miss the mark.
Thank you for the feedback - really appreciate you taking the time to share it.
You're right - the naming should be more consistent across places like the app and website. We already use 'agent' on the pricing page, so sticking with that everywhere would help avoid confusion.
We’ve flagged this internally and will be looking into cleaning it up in the app - and we’ll also review how it's presented across the rest of the site.
Hope this didn’t take away too much from your experience with HelpDesk so far. If there’s anything else that felt off or could be better, we’re all ears!
I'm super happy we went with HelpDesk for customer service! It makes handling emails and automation a literal breeze, and the tags, macros, and AI are so useful!!! The AI actually helps instead of being a pain — really top-notch!
Support
Appsupport leveres af TEXT.
Eller besøg deres supportportalRessourcer
Denne udvikler tilbyder ikke direkte support på Dansk.
Lanceret
6. januar 2021 · Ændringslog
Dataadgang
Denne app skal have adgang til følgende data for at kunne fungere i din butik. Se hvorfor i udviklerens politik om beskyttelse af persondata .
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Kunder
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Navn, mailadresse, telefonnummer, fysisk adresse
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