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HelpDesk ticketing system to easily manage multiple communication channels and customer relations.
HelpDesk centralizes all emails, website forms, chats, and more into one secure inbox, maximizing support excellence. Automations and AI allow for rapid, multichannel responses so no one is left waiting. HelpDesk integrates seamlessly with your preferred apps, fitting right into existing processes. Advanced teamwork features improve work organization and influence response times. Access to customer purchase history lets you personalize responses, build trust, and foster long-term relations.
- Use solid collaboration HelpDesk features to solve client cases together.
- Automate ticket resolution with custom HelpDesk rules and macros to save time.
- Use HelpDesk AI to sum up any lengthy ticket and refine texts to fit you.
- Customize your message layout to respond professionally and stay consistent.
- Track customer insights using the shopping history in the HelpDesk ticket.
Diller
İngilizce
Bu uygulama şu dile çevrilmedi:Türkçe
Şunlarla birlikte çalışır:
Ödeme, LiveChat, Zapier, Salesforce, Slack, ChatBotKategoriler
Kanallar
İş akışı otomasyonu
Fiyatlandırma
Team
$34 /ay
veya yılda $348 ödeyin ve %15 tasarruf edin
- Paid users with admin or agent roles
- Unlimited free viewers
- 5 teams
- 5 forwarding addresses
- 5 reply addresses
- One custom domain
14 günlük ücretsiz deneme
Business
$59 /ay
veya yılda $600 ödeyin ve %15 tasarruf edin
- Paid users with admin or agent roles
- Unlimited free viewers
- 100 teams
- 100 forwarding addresses
- 100 reply addresses
- 100 custom domains
14 günlük ücretsiz deneme
Tüm ücretler USD cinsinden faturalandırılır. Yinelenen ve kullanıma dayalı ücretler 30 günde bir faturalandırılır. Tüm fiyatlandırma seçeneklerini göster
Değerlendirmeler (2)
I'm super happy we went with HelpDesk for customer service! It makes handling emails and automation a literal breeze, and the tags, macros, and AI are so useful!!! The AI actually helps instead of being a pain — really top-notch!
Update: I was contacted by customer service and they have addressed my issues and I will remove this app and just stick to the LiveChat/HelpDesk integration I already have as I do not want to have to cancel my current service to start this app through Shopify as I will lose a year worth of communication with my customers. Worse customer service I have ever dealt with. Between this app and Live Chat if the support was as good as the product they would get 5 stars. I can't login or use my helpdesk and there is no help.
Thank you for bringing this to my notice -- you've been waiting way too long to hear back from our Support team. I can definitely imagine how disappointing that must have been. My colleagues are already working on getting your issue resolved.
Thank you for the nice words about the product. If you have any comments or feature suggestions they would be greatly appreciated -- you can always reach us at apps[at]livechat.com ^DZ
Destek
TEXT, HelpDesk for Ecommerce support hakkındaki tüm sorularınızı yanıtlayabilir.
Geliştirici
Kaynaklar
Bu geliştirici doğrudan Türkçe destek sunmuyor.
Yayınlanma
6 Ocak 2021 · Değişiklik günlüğü
Veri erişimi
Bu uygulamanın mağazanızda kullanılabilmesi için aşağıdaki verilere erişmesi gerekir. Nedenini geliştiricinin gizlilik politikası belgesinden öğrenin.
Kişisel verileri görüntüleme:
Müşteriler, mağaza sahibi
-
Müşteriler
Ad, E-posta adresi, Telefon numarası, Fiziksel adres, Geolocation, IP adresi, Tarayıcı ve işletim sistemi
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Mağaza sahibi
Ad, E-posta adresi, Telefon numarası, Fiziksel adres
Müşteri verilerini görüntüleme:
Müşteriler, ürünler, siparişler
-
Müşterileri görüntüleyin
Müşteri verileri
-
Ürünleri görüntüleyin
Ürünler or koleksiyonlar
-
Siparişleri görüntüleyin
Son 60 güne ait tüm sipariş bilgileri
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