Gorgias , Počet recenzí: 692

Celkové hodnocení
4,3
Počty podle úrovně hodnocení
  • 85 % hodnocení s 5 hvězdami
  • 5 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 8 % hodnocení s 1 hvězdami
12. březen 2024

Thank you for your quick and easy support! Everything was clear and concise, and I really appreciated it. Take care,

Caci
Nový Zéland
Doba používání aplikace: Více než 2 roky
Vývojář Gorgias Inc. odpověděl 14. březen 2024

Hi Caci,
Thank you for sharing your experience! 🤩
Customer satisfaction is our top priority and it's rewarding to hear our efforts are recognized.
Whenever you need help, we're one message away! 🫶🏻

19. březen 2024

Great customer service app. Easy to use and install. Great customer service on their end too. Very impressed.

Silverette Usa
Spojené státy
Doba používání aplikace: Asi rokem
Vývojář Gorgias Inc. odpověděl 21. březen 2024

Silverette Usa Crew,

We're delighted to hear that you found our platform easy to use and install, and that you were impressed with our level of customer service. 🙏

Thank you for taking the time to share your experience! If you have any questions or need further assistance, don't hesitate to reach out. We're always here to help! 🤗

26. únor 2024

We switched from another major support desk a few years ago and have never looked back. We really value the ability to easily integrate so many of our platforms into Gorgias. They are frequently releasing QoL and performance updates.
The best part by far though? Gorgias themselves have an extremely helpful and responsive support team.

Kion
Spojené státy
Doba používání aplikace: Více než 2 roky
Vývojář Gorgias Inc. odpověděl 28. únor 2024

Dear Kion Family,

Thank you immensely for sharing your experience with us! It's incredibly gratifying to hear that our platform has become an integral part of your operations.

Moreover, your kind words about our ongoing efforts to enhance QoL and performance through updates mean a great deal to us. We're committed to continuously improving our services to meet and exceed your expectations.

As for our Support Team, they're the best! 🌟 Providing excellent Customer Service is at the core of what we do, and your satisfaction is our ultimate reward.

We're truly grateful for your continued support and trust in Gorgias. 💛

27. březen 2024

Gorgias is a very complete platform. We are in the first steps to get the mas from it, but they are always ready to help.

Renzo's Vitamins
Spojené státy
Doba používání aplikace: 8 měsíci
Vývojář Gorgias Inc. odpověděl 29. březen 2024

Thank you for your feedback, Team!

We're pleased to know that you find Gorgias to be a comprehensive platform. We're here to support you every step of the way as you explore its full potential.

Please rest assured that we're committed to ensuring you get the most out of your experience with us. Thank you so much for recognizing that and sharing your story. 🙏

15. únor 2024

Offers so many great features to support your Customers as a business Team. Always evolving and offer continued education. Great staff and helpful speedy Team members. Thank you.

ketolibriyum
Kanada
Doba používání aplikace: Téměř 3 roky
Vývojář Gorgias Inc. odpověděl 19. únor 2024

Hey, Ketolibriyum Team!

Thank you so much for your kind words and positive feedback! We are delighted to hear that you have had a great experience with our Team and that our features have been beneficial for your business.

Our Team is dedicated to providing excellent customer support and continuously improving our services. Your feedback serves as motivation for us to maintain high standards and enhance our offerings.

We truly appreciate your support and look forward to continuing to serve you. 🙏

6. únor 2024

ALWAYS timely and helpful customer service. I can't fault Gorgias, their features, developments, and customer experience.

Mr Pool Man
Austrálie
Doba používání aplikace: Více než 4 roky
Vývojář Gorgias Inc. odpověděl 8. únor 2024

Hey, Mr Pool Man Amazing Team!

We are truly committed to delivering the best possible experience, and your feedback is the testimony that we're doing a pretty great job.

On behalf of everyone here at Gorgias, we would like to thank you for your more than kind words! 🌟

13. únor 2024

Overall a great app and I think the best out there for customer service and integrating with shopify. Help is currently a bit slower than it used to be (maybe short staffed?) and getting through on live chat can be a bit of a chore too, but once I got an expert on my case he (Nikola) was extremely helpful getting my DNS record updates sorted and even sent personalised Loom videos. Definitely personal service.

Green Tulip
Spojené království
Doba používání aplikace: Více než rokem
Vývojář Gorgias Inc. odpověděl 15. únor 2024

Hi Green Tilip,

We're delighted to hear that Nikola was able to provide you with such exceptional service and support. He's truly a star on our team, and we'll be sure to pass along your kind words to him.

Regarding your experience with our support response times, we're continuously working to ensure that our support team is equipped to assist you as promptly as possible, even during busier times, so we appreciate your patience.

Thanks for your comments and we are grateful to have you as part of our community!

10. únor 2024

Gorgias was awesome at troubleshooting our issue with DNS records for our domain. They were prompt to reply and very courteous.

Danger Coffee
Spojené státy
Doba používání aplikace: 8 měsíci
Vývojář Gorgias Inc. odpověděl 12. únor 2024

Hi Danger Coffee,
We're happy to hear that our team could navigate those DNS waters smoothly for you. It's truly rewarding to know we hit the mark. 🫶🏻
Thank you for sharing your feedback!
Here's to more seamless experiences ahead! 🌟

15. leden 2024

There is no better customer service app out there. After having tried and finding issues with nearly every other customer service app on the marketplace, Gorgias was the answer to all of our problems. We cannot recommend it enough.

SHEATH UNDERWEAR
Spojené státy
Doba používání aplikace: Téměř 5 roky
Vývojář Gorgias Inc. odpověděl 17. leden 2024

Hi Sheath Underwear Team! 👋🏻
Thank you for sharing such a heartwarming review! Your kind words are a true testament to the dedication and hard work our team puts into making our app stand out. 🌟
We are happy to have you as a valued user, and we genuinely appreciate your recommendation. Wishing you continued success and seamless customer service experiences with Gorgias! 🫶🏻

4. únor 2024

Nikola helped me with fixing rules in Gorgias. Thank you.

Ela & Earth
Austrálie
Doba používání aplikace: 7 měsíci
Vývojář Gorgias Inc. odpověděl 6. únor 2024

Hi Ela & Earth! You're so kind! 🫶🏻
Happy to hear that you are satisfied with your support experience!
If you need further assistance, we're one message away.