Gorgias

Gorgias has revolutionized the way we approach our customer support. The macros and tagging system has made it easy for us to respond and track data accordingly.

Their team is always willing to help out with integrations. All of our software plays nicely with gorgias which helps us get inquiries done with speed.

The aircall integration is my favorite. This helps handle voicemails right from our inbox! It pulls customer data from their shopify profile so we can take care of a request if they don't answer on a callback.

Love the gorgias team and their attention to detail with consistent updates.

Cheers!

I had some issues logging in due to an email change. Aleksandra P. from the Gorgias support team helped me on the live chat right away. She was extremely nice and was able to help solve my problem almost immediately! This platform has a complete game changer we're so happy with it. There's new integrations always being added and new features but the best part of it all is that there's someone to help through the live chat basically 24/7!

Awesome customer support app that seamlessly integrates into Shopify. We switch from Groove 6 months ago and haven't regretted it!

So far so good. Enjoying the integrations and ease of communicating with the internal Gorgias staff, who have been very helpful during my trial period.

Gorgias has been amazing for us. Why waste your money on Zendesk? Shopify integration is A+. Thank you to Richard and Gorgias team for all of their help and support.

Gorgias is a breath of fresh air for customer support. They are looking at customer support across the spectrum of email, chat, social media, and calls. Gorgias allows you to build customer profiles basically and really meet the needs of each person. I love that our VIP customers never get a automated response and are always taken care of by our best agents.
You are able to build very specific rules and each time I ask if they have a feature available, if they do not, they are working on building it for us. So happy we switched!!!

Gorgias is the perfect ticketing system for ecom (especially with Shopify users) I love a good tech stack that is all integrated. Great job guys. The FB community is just a great bonus too!

I had a great experience with the staff of Gorgias. I've been using it for the past year, and have always been helped immediately when an issue as come up. Super communication and very user-friendly.

Ognjen Mitrovic has been so supportive to me as a new user on Gorgias. He has been patient with all of my questions and made me feel confident about using the software. I'm grateful to have his guidance!!

Gorgias has been such a great value add to our business. It's so easy to manage communication with our customers and respond back to them in an organized and timely manner.