Gorgias , 696 arvostelua

A great messaging tool for businesses, the interface is simple and easy to understands. The snooze option is a definite plus with keeping the flow of tickets organized and clutter-free. Also, appreciate how easy it is to tag tickets without too many rules to do so.

AWESOME! Has lifted our customer service game to a new level! Super easy integration with not just Shopify but lots of other apps. Highly recommended!

Gorgias has been a great switch for us going from Zendesk. It has cut our response times in half and generally just a more pleasant experience to use for our ecom support team. Being a relatively new company, there are definitely some features that could be improved, such as a separate page for managing macros - but they have a roadmap sent out to their patrons on what's to come. Looking forward to more updates and improvements, and overall — a very awesome CS game changer!

Gorgias is the best help desk software we've ever used. It's easy to use, efficient, and has great analytics. The support team is super helpful, and there when we need them. Highly recommend this software for anyone looking to level up their customer experience.

The single best app we use on Shopify. It saves us so much time in customer support by centralizing all the customer support channels. Their live chat support is the best of any app we've been using.

Gorgias has an excellent API & they go out of their way to satisfy the customer. This app makes everything very easy to use & Richard has done a great job with us. Thank you again & highly recommend gorgias to anyone who wants to simplify the customer service!

They are always extremely helpful and respond in a timely manner. Super grateful for the support staff at Gorgias that answers all of my (probably annoying) questions!

Gorgias touts all of these integrations they have, but most setups are horrendous. Have to do a ton of work with all kinds of weird HTTP, web hooks and code stuff that most small business owners using Shopify may have a huge struggle. I know I sure have. Setting up Zapier integration is far too complicated. If you're going to support any integrations, please treat it like no one is a coder. Once we have to incorporate any code you've lost us. Also, the general UX experience of Gorgias is just not great. Navigation is weird and super busy. The mobile app couldn't be more worse. Lots of sales fluff on their website with very little followthrough, certainly with tons of friction for setup. I don't recommend this app at all.

The platform is getting better every month and their support is brilliant: very prompt, always keen to get feedback and understand how they can serve their clients better. Very happy with it!

On our 5th month of using Gorgias and it's been a great solution to my team's CRM problems. For a company that doesn't need a full blown CRM but really just an aggregator, this was a perfect fit. We love working with the Gorgias team and they're always incredibly responsive to our requests.