Arvostelut (713)

Kokonaisarvio
4,2
Lukumäärä luokitustasoa kohden
  • 84 % arvioista on 5 tähteä
  • 5 % arvioista on 4 tähteä
  • 1 % arvioista on 3 tähteä
  • 1 % arvioista on 2 tähteä
  • 9 % arvioista on 1 tähteä
Muokattu 19. syyskuu 2023

Great app, Terrible support for bugs and issues.

---
adjusted the review from 2 stars to 1 star after they decided to respond. They responded here as if something was going to happen, nothing happened.

The service is terrible, they are constantly giving wrong advice and then someone else different picks up the ticket and gives additional wrong advice. ironic for a support ticketing app, shows ...

Buildmat
Australia
Noin kuukausi sovelluksen käyttöä
Gorgias Inc. vastasi 15. syyskuu 2023

Dear Team,

First of all, we would like to thank you for taking the time to share your thoughts with us.

We’re disappointed to read your review as we know we can do better. ...

16. helmikuu 2024

not working even to setup the account, support low level seems they don't care to get new customers

RLF MINI
Yhdysvallat
Noin kuukausi sovelluksen käyttöä
Gorgias Inc. vastasi 19. helmikuu 2024

Hello, Team.

Thank you for bringing this to our attention, and we genuinely apologize for the inconvenience you've experienced during the account setup process.

We want to ...

10. syyskuu 2022

This app smells scammy all over the place. Used it for a while, but it got to complex. Then trying to get out, is not easy. No delete account button, and you need to chat with them. And how is that going? Not good at all, since they are stalling,... stalling.... stalling....

Skolehuset.no
Norja
Noin kuukausi sovelluksen käyttöä
Gorgias Inc. vastasi 12. syyskuu 2022

Hey there team,

Hope you're doing well, thank you for the feedback!

I'm so sorry to hear you found Gorgias too complex, we have a bunch of resources to help you get used to ...

Muokattu 10. maaliskuu 2017

Frustrated. It looks good but it's grabbing the wrong Facebook page for some reason. One I haven't used in years. No other app has even tried to do that before when making a Facebook connection.

******
Update from initial review above.

Downgraded from 4 stars to 1 star.

This app is an unmitigated disaster. It pulled a facebook page that no other app ever has.

It disconnected the gmail ...

Pure Hearts International
Yhdysvallat
Noin kuukausi sovelluksen käyttöä
Muokattu 14. heinäkuu 2023

Very bad application and service. We sent an email to their billing department and we did not get a response on the unsubscription. Also very difficult to use compared to Helpscout. I do not recommend it at all.

They made a reply and said that it is unsubscribed. However, IT IS NOT!!!!! I still see my credit card details and can login to my account. What is going on with you guys and why you made ...

Bergen Creative
Yhdysvallat
29 päivää sovelluksen käyttöä
Gorgias Inc. vastasi 14. heinäkuu 2023

We appreciate you taking the time to share your feedback, and for bringing this to our attention, Team.

Having spoken to our Billing Team, we can confirm that your ...

5. kesäkuu 2020

Software only works when an order comes in through the 'online store.' It does NOT integrate with external sales channels. DO NOT ADD THIS APP IF YOU SELL ON AMAZON, WALMART, EBAY, or ANY other external sales channel. It will not work.

Victory Garden
Yhdysvallat
27 päivää sovelluksen käyttöä
Muokattu 29. syyskuu 2024

I tried this in 2021, and my original review is beneath. I was recommended to Gorgias as a solution by Loopreturns, and I explained that I could not get it to work. They said it had changed a lot, so I signed up for the expensive ($380/month) subscription because our store has grown so much. I have to tell you that the app is even worse than it was before - they have added a new online course - ...

Verified Shungite
Yhdysvallat
25 päivää sovelluksen käyttöä
20. toukokuu 2020

Switching back to zendesk. The sales team did not honor their commitment. We were paying around 700 a month and came to an agreement but the team backed off. If they cannot commit to a sales agreement, I wouldn't expect them to commit to being easy to work with.

Florence Scovel
Yhdysvallat
9 päivää sovelluksen käyttöä
23. marraskuu 2021

Byer beware, the $60 subscription requires that you agree to a $10,000 not to exceed monthly limit. Your giving them permission to bill your credit card up to 10k per month uncontested instead of pausing your subscription in the event of a hack.

Cannabis Hardware
Yhdysvallat
9 päivää sovelluksen käyttöä
23. helmikuu 2023

If you are like us, thinking of moving to Zendesk to Gorgias. Please don't. They advertise chat and email support BUT for chat its takes 5-6 hours to receive an initial acknowledgement and even then they still haven't responded to my query. For email support it takes 72 hours to receive an acknowledgement. Apparently they have lots of staff on leave and it was also 2 day public holidays but its ...

Smile Makers
Yhdysvallat
8 päivää sovelluksen käyttöä