Gorgias

They just won't stop sending spam emails. We asked multiple times to stop but still they continue. Don't know how they manage to get through the spam filter that I set up monthly to bnlock their email but they do. Bravo!

We tried using it and that is what we found:

1) Very expensive compare to available free or less expensive apps on the market
2) They don't take privacy seriously. The privacy and general terms links are not even linked or working on their website.
3) The functionality and the price model is a huge joke
) Their team is only good selling their product or unnerving potential customers regardless if they want it or not

Look for cheaper and better alternatives and you will certainly find some...

Great start to using Gorgias. Starting with the $10 plan, limited to 50 tickets. Set up was easy and spam messages or instant closes don't count towards overall ticket count, so you can get a lot of real tickets through in that amount. Very organized within the dashboard, easy to manage support tickets.

Their team is extremely responsive and helped me out with multiple issues. Loved dealing with them!

I've tried various helpdesks in my store from the incumbent to a spreadsheet and everything inbetween.

I was blown away at how easy the setup Gorgias was to pull in our customer information and eliminate having to open multiple tabs for things.
I also really like the integrations, specifically recharge for us.

Full disclosure, I liked the platform so much, I applied for a job with Gorgias and got it!

The app is great, and the onboarding was easy. A couple of odd things happened here and there, like Instagram and FB disconnecting without notice. They told us they have no control over that - okay, but at least let me know the integration is gone and we need to reconnect. We did not answer any social query for 3 days until we noticed there was something wrong. Now, the TRUE dealbreaker for us is the file upload capability. It's 10 MB PER EMAIL!! Not even per file!! We create personalized paintings, so we need to send out customers high-resolution files. 10MB per email is just miserable, considering the app cost. A free Gmail account allows you 25 MB per file. Zendesk too. That would be enough for us. After spending time resizing, compressing, resizing again, etc., we are about to cancel the service since we spend too much time doing unnecessary tasks. We talked to support about this, and all they said is that they don't have a direct line with engineers and will add it to some feedback list. There are no plans to change that. So if your business needs to send files to your customers, bear in mind that this app will be a pain. I hope they can give us a solution, though.