Gorgias: Helpdesk, Chat & FAQ

I had some issues logging in due to an email change. Aleksandra P. from the Gorgias support team helped me on the live chat right away. She was extremely nice and was able to help solve my problem almost immediately! This platform has a complete game changer we're so happy with it. There's new integrations always being added and new features but the best part of it all is that there's someone to ...

The features have been amazing so far, meeting our needs to create a support system well. The customer support team has been excellent, all the agents have been responsive and helpful at all times :)

The best app if you want to give a great experience and support to your customers, the macros are the best thing, no other app can do what this can. They just pull all data from Shopify and it's at a glance.

Great app with really good customer service! Over the last few days I have had to reach out to customer service for a couple questions and they helped me tweak a few things in a matter of minutes!

Gorgias has been amazing for us. Why waste your money on Zendesk? Shopify integration is A+. Thank you to Richard and Gorgias team for all of their help and support.

My team made the switch from Kustomer to Gorgias last year and are very pleased - the increase in speed is phenomenal and the platform serves as a one-stop shop for our various integrations. I wish there was a more robust reporting system and that different features of Gorgias were more readily able to be automated.

The tool + integration with Shopify is great and the support Gorgias offers has been really supportive, especially through COVID-19. Highly Recommend.

I had a great experience with the staff of Gorgias. I've been using it for the past year, and have always been helped immediately when an issue as come up. Super communication and very user-friendly.

Great customer support, whenever we had an issue they found the solution. We have all the tickets fully organized and we can now track them easy and resolve them in a timely manner. Statistics are great.

Overall a great app and I think the best out there for customer service and integrating with shopify. Help is currently a bit slower than it used to be (maybe short staffed?) and getting through on live chat can be a bit of a chore too, but once I got an expert on my case he (Nikola) was extremely helpful getting my DNS record updates sorted and even sent personalised Loom videos. Definitely ...