Gorgias: Helpdesk, Chat & FAQ

Very helpful. I may have had the easiest issue ever, but still it was solved in seconds. Kudos! Huzzah.

Gorgias is a fantastic platform to operate Shopify customer support on. Nothing like it at all! I highly recommend using Gorgias for any growing company that is wanting to drive excellent customer support!

We use this app to access our customers and order information on Gorgias CRM. The Gorgias Team is one of the most supportive teams I have dealt with. They have become a bit slower than before on chats but once you are connected to them they respond in a timely manner. The team members are friendly courteous and empathetic, they escalate if the issue is too complex and their tech team is also very ...

We've been using Gorgias for over a year now, and we could not be happier. The support team is phenomenal and jumps in to help out whenever needed. Any question you have, any issue that needs addressing, they get on it and give you a resolution as quickly as possible. Their team is top-notch, and the way they keep you updated on new product features and how to deliver an exceptional customer ...

I love Gorgias!
The app is perfectly integrated with Shopify, couldn't live without it. And their customer service responds in a few hours (normal you will say for a customer service app x)
Keep it up!

We've been using Gorgias for over a year now and love it. Its the best ticketing/customer service platform we've used. really like the tight integration with Shopify and the automation. Thanks for making CS easy!

This app does exactly what we need it do. Just as importantly they are a genuine business partner in the support they provide.

We switched from ZenDesk to Gorgias and couldn't be happier. It's cheaper, the customer service is way better, the UI is easy and intuitive, and we save minutes on each ticket by being able to refund, discount, re-ship and more right within the Gorgias app.

I'm using gorgias for over an year and very satisfied. It is very simple for my agents to answer all tickets and keep track of everything. I've moved out from zendesk which I was very unsatisfied with and service was bad.

Aleksandra Pavic is great. She takes her time to assist you the best she can by explaining everything out so you can better understand it and even takes the additional time to create screenshot videos so you can visually see how to set up certain settings.