Gorgias: Helpdesk, Chat & FAQ

I am working with Gorgias app since one year now and love every moment of it. The integration with Shopify, and all of our social media is saving us tons of time. On each ticket you can see the all customer information and loves the fact that you can snooze a ticket either before or after answering it! So if you tell a customer "let me take a look and I will follow with you in couple of day" You ...

great app, my VA's know how to use it properly and their customer service team were very responsive :)

Great customer support! Always there to help when a question comes up! The app works great for our customer service as well and is easy to use.

Gorgias is a breath of fresh air for customer support. They are looking at customer support across the spectrum of email, chat, social media, and calls. Gorgias allows you to build customer profiles basically and really meet the needs of each person. I love that our VIP customers never get a automated response and are always taken care of by our best agents.
You are able to build very specific ...

Gorgias is an absolutely brilliant app loaded with features and time saving functions. The support team is amazing and always helpful. They will help with just about anything. One of the best apps on shopify!

I was able to get quick, responsive and detailed help when it came to adding integrations. Nikola helped SO much !!

I received help from a lady name Bojana. She was polite and most of all helpful in achieving what I needed done. Gorgias is a great app with outstanding Customer Support.

Nikola helped me with fixing rules in Gorgias. Thank you.

Ilija Kostic-Was excellent! Not only did he solve our issue, he was able to provide helpful information on what caused the issue and how to fix it.

This app has helped us level up our customer service management. The support team is great and so quick to reply if you have any issues at all setting up your interface.