Gorgias: Helpdesk, Chat & FAQ

Awesome customer support app that seamlessly integrates into Shopify. We switch from Groove 6 months ago and haven't regretted it!

Can answer 10 tickets on Gorgias in the time it takes to answer a single ticket on Zendesk. Integrates flawlessly with shopify.

Many brands, despite the customer-facing perception of them, really function as small start-ups. In this respect, customer service amongst the various avenues of digital communication that exist today is often handled by a single person. Gorgias has streamlined this role and stripped it of unnecessary burdens and complications in creating a singular platform through which all communication can be ...

5* compliments to your support team; )))
The response is very fast, really helpful and super friendly.
Thank you!

Takes a little time setting up to suit your needs but that's only a testament to its power and flexibility. Plus, their CS during this difficult time has been very understanding. Just be aware that you will need to pay extra for ChannelReply if you want to use it for eBay contacts.

Been using it for almost 2 weeks now and it's an absolute game-changer. Even if you're just a one-person support team, it can give you multiple wings and save you so much time! Not to mention, they have excellent support as well that's prompt to reply.

Costumer service has a brain of a 3 year old...

We were looking for a chat that was able to expand to support multiple channels & brands and we found that with GORGIAS! Their pricing is based on number of replied to tickets so this makes it cost effective for us to grow as needed instead of being put into a bucket that we may not be ready for.

You want to know about support? AWESOME not only do they hop on a call at the initial setup and/or ...

Great software! Makes chat and support much easier to work with clients. Thank you for the excellent support staff as well!

Great App, superb support team - quick response helped us set everything up. The App itsself has really cool features with shopify. We are very happy with the system. It would be great tho to have a place to suggest new ideas or changes, since we do work with this everyday.