Recensioni (705)

Valutazione complessiva
4,3
Numero di recensioni per livello
  • Il 85% delle recensioni ha 5 stelle
  • Il 5% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 8% delle recensioni ha 1 stelle
5 maggio 2020

Great software! Makes chat and support much easier to work with clients. Thank you for the excellent support staff as well!

Total Ink Solutions
Stati Uniti
Circa un anno di utilizzo dell’app
10 maggio 2017

Great Helpdesk with shipstation integration.

Epare
Stati Uniti
Circa un anno di utilizzo dell’app
1 marzo 2017

⅓ of our requests are about shipping replacement items. We’ve connected Zapier with Gorgias, this way, we are able to ship a new item to the customer in one click.

Another thing we like is the ability to edit orders in Gorgias, without having to jump between the conversation with the customer & Shopify. Huge time-saver.

Piper Llc
Stati Uniti
Circa un anno di utilizzo dell’app
16 marzo 2017

Great alternative to many customer care platforms. What I love most about Gorgias is the continuous evolving mindset of the team to use the best technology and incorporate in the customer experience process. My team has been using it for two weeks and are quickly learning and exploring all the different functionalities

Superherostore
India
Circa un anno di utilizzo dell’app
8 ottobre 2018

Gorgias seamlessly integrates with Shopify, providing easy access to the information that agents would need when resolving customer inquiries. Mostly, Gorgias has a super easy-to-use interface eliminating tiresome training time, great integrations, and valuable analytics that help us tag and understand what our business should prioritize in order to better serve our customer. To top it all off, the Gorgias team is responsive, agile, and constantly developing a better product. Highly recommend - if you are on Shopify, it is a must.

The Inside
Stati Uniti
Circa un anno di utilizzo dell’app
3 luglio 2019

Gorgias helps us combine all points of Customer contact to one easy to reach area. They are always there to chat if you have any questions and I haven't ran into a problem they couldn't help with in under 2 minutes! Excellent customer support for a fantastic program!

Military Hippie
Stati Uniti
Circa un anno di utilizzo dell’app
29 ottobre 2019

I received help from a lady name Bojana. She was polite and most of all helpful in achieving what I needed done. Gorgias is a great app with outstanding Customer Support.

Plant Collective
Canada
Circa un anno di utilizzo dell’app
27 aprile 2023

Great customer service. Some app partners we have are very dismissive when I reach out to them, but Gorgias always goes above and beyond to make sure there is clarity and that I actually understand the answer. Special should out to Emilija who assisted me on my last inquiry : )

Evelyn & Bobbie
Stati Uniti
Circa un anno di utilizzo dell’app
Gorgias Inc. ha risposto 3 maggio 2023

Thank you so much for your lovely comments, Team. We'll make sure to pass this on to our amazing Emilija. 🙏 Our entire team does their very best to leave you feeling that way after contacting us, and we couldn't be happier to learn that we're doing a good job. Feel free to reach out to us if there is anything that we can help you with, as we're here 24/7. 🤗

Data modifica: 4 febbraio 2021

Zoran was super helpful! Quickly answered my questions and even made a video explaining what the issue was. The Gorgias app has been very helpful and has allowed us to serve our customers better. Having it sync with shopify makes answering emails much easier. The customer service we have experienced with Gorgias has been fantastic!

Baloo Living
Stati Uniti
Circa un anno di utilizzo dell’app
27 marzo 2020

Gorgias is a lifesaver. We have a lot of customer queries from different channels (Facebook comments, Messenger, Instagram, several email boxes, etc.) and Gorgias allows us to manage all of those channels efficiently. The macros and the fact that it pulls Shopify data into Gorgias is a tremendous time-saver. We love it!

Topsy Daisy
Portogallo
Circa un anno di utilizzo dell’app