Recensioni (705)

Valutazione complessiva
4,3
Numero di recensioni per livello
  • Il 85% delle recensioni ha 5 stelle
  • Il 5% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 8% delle recensioni ha 1 stelle
4 novembre 2019

I'm very happy about my customer service experience with Gorgias - my problems were solved quickly and professionally and I was able to optimize my job performance further.

Vertellis Italy
Paesi Bassi
12 mesi di utilizzo dell’app
13 ottobre 2023

Great app, easy to use...their customer service is second to none and they are always quick to get back to us and keep us in the know of upcoming/planned updates and any issues/steps being taken to fix them

EngagePickleball
Stati Uniti
12 mesi di utilizzo dell’app
Gorgias Inc. ha risposto 17 ottobre 2023

What an honour to receive such an appraisal, Team! 🙏

We're so thrilled to learn that your journey with us has been smooth so far. Please rest assured we are dedicated to ensuring you have a seamless experience, and it's feedback like yours that keeps us motivated.

Thank you so much on behalf of everyone here at Gorgias! 🤗

22 gennaio 2021

I had few questions about the app and the settings and they answer me fully and very quickly. I recommend

Novexpert
Francia
12 mesi di utilizzo dell’app
9 marzo 2020

We went from using several different apps and our CS team having dozens of tabs open to service customers, to then moving to Gorgias and having it all pretty much in one place. We can see if a customer has reached out through different channels through Gorgias ticket history, we can set rules based on different variables that come up, and their support team is top notch! If I ever have a question or issues that's not answered in their FAQs, they have a chat feature within the app and are very quick to respond.

Carved
Stati Uniti
12 mesi di utilizzo dell’app
22 aprile 2021

Really keeps customer service organized. Macros and automations are amazing and have saved us probably thousands of hours of labor. Can't recommend the software highly enough. Outstanding service as well.

The Dude's Threads
Stati Uniti
12 mesi di utilizzo dell’app
8 novembre 2021

Friendly, professional, prompt, and on point. Highly Recommend! We are using it on all 3 stores. It's been a massive game-changer

Groove Calligraphy Europe
Regno Unito
12 mesi di utilizzo dell’app
18 marzo 2022

We have been using the Gorgias app for almost a year now, and it has allowed us to continue to grow our company without having to add customer service staff. It streamlines the whole CS process, integrating every channel of communication into one tidy but robust platform that one person can manage, allowing as much automation as we could possibly want or need, but making it completely customizable so we can maintain the personal and human touch our customers value so highly. they provide training both live and asynchronous, and when I just need to reach out to get an immediate answer, they have never failed me, even on weekends. Gorgias lives out the kind of customer service we want for our company, and they make it possible for us to do.

Bare Bones
Stati Uniti
12 mesi di utilizzo dell’app
4 novembre 2022

Their support team is amazing. I just recently ran into an issue that stumped me for 2 of my 6 stores and Emilija was able to not only fix my issue but send me videos to walk through the changes and steps she took to do so which helped me out greatly now and for my notes in the future.

THEIA
Stati Uniti
12 mesi di utilizzo dell’app
16 novembre 2017

We looked at everything. Zendesk, Help Scout, etc. While those systems are prettier and have fancy mobile apps, this one gets things done. The shopify integration and facebook messenger integration is unlike anything else. We were struggling to respond to problems via email and this solved everything.

Curegear
Stati Uniti
11 mesi di utilizzo dell’app
21 novembre 2019

Gorgias has an amazing support team! They have quick response time, very professional and helpful. All of this, and in a timely manner. They have followed through with every conversation I have had with them. We would highly recommend them!

Baltic Born
Stati Uniti
11 mesi di utilizzo dell’app