Recensioni (705)

Valutazione complessiva
4,3
Numero di recensioni per livello
  • Il 85% delle recensioni ha 5 stelle
  • Il 5% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 8% delle recensioni ha 1 stelle
7 aprile 2023

Don't think twice about making the switch if you are on the fence. Our company had been using Zendesk for over 10 years when we made the switch. Not only do we love the features of Gorgias more than Zendesk, but the cost is substantially lower. I am also impressed with the level of customer service they provide. We made a mistake on our end and they actually took care of us! We did not have any expectations, but their response to our situation was swift and extremely classy! Thanks again Gorgias team, we look forward to many years with you.

Grip Studs/Zipline Gear

GRIPSTUDS
Stati Uniti
9 mesi di utilizzo dell’app
Gorgias Inc. ha risposto 10 aprile 2023

What a fabulous way to start this week! ⭐️ Thank you very much for taking the time to share your feedback - this is exactly the sort of experience we want you to have! We will make sure to work even harder and stay in a different class, having you on board for another decade (or more 😉). Once again, we truly appreciate your lovely comments, and rest assured that they will be forwarded to everyone on the Team. 🙏

8 ottobre 2019

Gorgias has an excellent API & they go out of their way to satisfy the customer. This app makes everything very easy to use & Richard has done a great job with us. Thank you again & highly recommend gorgias to anyone who wants to simplify the customer service!

GWL Fitness
Stati Uniti
9 mesi di utilizzo dell’app
19 ottobre 2021

They are always extremely helpful and respond in a timely manner. Super grateful for the support staff at Gorgias that answers all of my (probably annoying) questions!

ASRV
Stati Uniti
9 mesi di utilizzo dell’app
5 marzo 2020

The platform is getting better every month and their support is brilliant: very prompt, always keen to get feedback and understand how they can serve their clients better. Very happy with it!

LiteTravel.co
RAS di Hong Kong
9 mesi di utilizzo dell’app
25 aprile 2023

Absolutely incredible! The team is so fast at handling issues/fixing them and always taking suggestions for new features as well. They are SO helpful. The Gorgias system itself is a game-changer. It has allowed our team to handle customers' requests faster and create a better experience for everyone. I can't believe we went so long without Gorgias. SO thankful!

Zoe
Stati Uniti
9 mesi di utilizzo dell’app
Gorgias Inc. ha risposto 27 aprile 2023

This is simply fantastic to hear, Zoe! Thank you so much for sharing your impressions. It’s a true honor to have you on board. 🙏 P.S. We're available 24/7 and you know where to find us. 😉

26 febbraio 2018

On our 5th month of using Gorgias and it's been a great solution to my team's CRM problems. For a company that doesn't need a full blown CRM but really just an aggregator, this was a perfect fit. We love working with the Gorgias team and they're always incredibly responsive to our requests.

Sunplay Store
Stati Uniti
8 mesi di utilizzo dell’app
29 aprile 2020

This is the best customer service app we have used. It's great to have all emails & chats in one place. The Gorgias customer service team has also done an excellent job with answering any questions we have had. Thanks Gorgias!!

Grow Young Shop
Stati Uniti
8 mesi di utilizzo dell’app
Data modifica: 11 maggio 2018

What is the most important part of business? The customer experience. And critical to the customer experience I keeping track of feedback, help requests, returns, etc. A lot of communications flying about in all various forms of media and channels.

Gorgias brings it all into a single pane of glass. Easy to aggregate, follow, assign, follow through and get things done for your customers. Our massive haul of 5 star ratings is due to our attitude and desire to help our customers. And Gorgias is the central tool that aids us in that endeavour.

Bravo!

Number 9 Fashion Studio
Australia
8 mesi di utilizzo dell’app
23 aprile 2020

We love this application. It not only keeps our team organized and efficient, but keeps all the customers info right there for reference as you work through an service issue. The Gorgias team is super responsive and helpful. When we on-boarded with them, we received a one-on-one live tutorial where we could ask questions directly. They have been quick to respond to questions and helpful along the way! Would recommend!

Destira
Stati Uniti
8 mesi di utilizzo dell’app
22 maggio 2019

Pretty sweet. Their customer support has been great. The user interface isn't super beautiful but it's super functional. We've been able to integrate most of our customer communication channels into one platform.

Wildish
Stati Uniti
8 mesi di utilizzo dell’app