Gorgias: Helpdesk, Chat & FAQ

Loving Gorgias so far. The tips and tricks as well as their responsiveness is unmatched.

I love Gorgias! The opportunities to automate and customize your workflows are endless; CX challenges are different everywhere and I love that Gorgias gets that. Djurdjica was super helpful and got back to me right away about my question, too :)

Gorgias helps us organize support emails over our company so that we are not double helping customers to have to forward emails to the right person.

Quick to identify an issue we recently had and implement a fix! Their hardwork, dedication and efficiency is appreciated

I use Gorgias for my eCommerce Customer Support and love it. Very simple to use and saves me so much time having all of my customer information in one place. Backed by a very friendly and helpful support team. Highly recommend!

Our company switched from Zendesk to Gorgias when we were expanding our business. The on-boarding from Zendesk to Gorgias was incredibly efficient and helped my whole team transition. I love that they are striving to build what their customers need. Gorgias actually reaches out and asks their customers what they can be doing better and they take those reviews and actually make things better. Could not be happier with our switch.

I am currently reworking a tagging system and needed back to back help today. Senka Korac gave thoughtful and expanded answers as well took the time to troubleshoot all possible avenues for future issues.

Very quick customer service on their end, and always helpful with providing details. I love that this integrates with our e-commerce platform that makes so many things automated for our staff. Easy to learn the system. Great job!!

This apps is really really great. Thanks you so much for this usefull apps.
Before Gorgias i had to read each mail, go to shoppify to find the order number, go to my supplier webstite to take the tacking number, go to facebook ...

Now with gorgias it's really easy et very fast.

And the support is so friendly and so quick to answer.

Thanks you so much

Was using Zendesk before, and Gorgias has quite a few things they do better, especially so if Shopify is in your tech stack. Highly recommend, and definitely keep an eye out on the "upcoming features" calendar as this is one of the few companies that have executed more often than not on their planned (and communicated) improvements to their platform.