Gorgias: Helpdesk, Chat & FAQ

Great app! Has made managing all inbound interactions so much easier and fluid. Also ridiculously responsive customer service. Our lives are so much better now working with this app. All good stuff and good for our customers!

they say on the highest plan they will have someone dedicated to your account and that's a bologna , getting someone to get us up and running and help us design the campaigns is a task, we are still waiting for that dedicated rep who was supposed to help us 2 months ago. Software is good but promises are a joke.

I am a small business with a team of 3 or 4

I was using Zendesk for my needs in terms of customer comms and providing support through a small team.

Zendesk proved to be overly complex and beyond my needs resulting in many confusing scenarios both for customers and staff

Gorgias seems to be just right - easy to use - easy for my staff to pick up on and links nicely to shopify orders.

I have ...

We've been nothing but impressed from the personal, efficient and fast response times asking for help as we've transitioned from ZenDesk to Gorgias. Special thanks to Aasif and Astrid :).

So far we are in love with Gorgias! The training and support are outstanding. Very intuitive program with lots of features that will save us a lot of time and energy. Love how it integrates all of our programs together. We feel like this will make us even more efficient and successful!

Due to increased support emails, we decided to try out Gorgias. We were pleasantly surprised by how well it integrates with Shopify, order data and customer data - everything gets pulled into Gorgias.

Beside that, we also integrated Facebook support and Live chat support - this drastically decreased amount of support emails we received.

What i liked the most is the support we received from ...

Gorgias is great to help streamline our customers service needs. I am a bit of a novice so still getting the hang of it but their support team is always available via chat or for a call to help with any questions I may have

I have just started using this app. The chat responses are quick and extremely helpful. Looking forward to exploring all the features.

Gorgias' team provides great support. They answer the questions on chat within minutes and if that is not enough they jump on Google calls to help. Zoran was of great help on the call.

Great app, Terrible support for bugs and issues.

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adjusted the review from 2 stars to 1 star after they decided to respond. They responded here as if something was going to happen, nothing happened.

The service is terrible, they are constantly giving wrong advice and then someone else different picks up the ticket and gives additional wrong advice. ironic for a support ticketing app, shows ...