Gorgias: Helpdesk, Chat & FAQ

terrible customer support! nobody answers!!!
it is not working properly and it's been a week and I am yet to get any help at all!!!

Works very well. Customer care is super. I love this app. Perfect for manage customer in one plaece.

Great customer service very nice right on the job Thanks

We've only had it for week, but looking good so far; definitely great to keep customer service separate from inter-office mail and organized going into the holidays with office closure. Only suggestion would be to create a cleaner, streamlined interface (especially where customer info is displayed on right side of conversation) with less "comic-y" font and have everything justified to the margins ...

Great if you like $500+ a month. It is not $60 as advertised.

Great support team, quick to answer. Love the way it pulls in emails and FB chat (among other things)

We switched from Intercom to Gorgias due to the advanced macro and scripting capability offered. Unlike Intercom, Gorgias is clearly built for eccomerce/Shopify, and offers a much more reasonable price point for your average merchant. We quite like having a ton of customer information alongside tickets, and not leaving the conversation to access Shiphero/Shopify is a huge plus.

Gorgias is a ...

Disappointing. The reviews (outside shopify, e.g. reddit and other forums) are true. Their own support is very disjointed and leaves a lot to be desired. Each question took 6 hours+ to get a response on their own chat function. Areas that did not work for us:
- Live chat functionality is pretty useless. I tried their beta and their automations leave a lot to be desired and no, you can't put in a ...

Great so far! Integrations are easy to set up and lots of good functionality to reduce number of repetitive tasks.

Great atention and cool app. Thx.