Recensioni (716)

Valutazione complessiva
4,2
Numero di recensioni per livello
  • Il 84% delle recensioni ha 5 stelle
  • Il 5% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 9% delle recensioni ha 1 stelle
4 marzo 2024

terrible customer support! nobody answers!!!
it is not working properly and it's been a week and I am yet to get any help at all!!!

QuietLab
RAS di Hong Kong
6 giorni di utilizzo dell’app
Gorgias Inc. ha risposto 6 marzo 2024

Dear, Team.

We highly appreciate you taking the time to share your thoughts. We truly understand your concerns and sincerely regret to learn about the inconvenience the delay ...

25 aprile 2019

Works very well. Customer care is super. I love this app. Perfect for manage customer in one plaece.

Helixita - Natura Curativa
Italia
Circa 7 ore di utilizzo dell’app
26 maggio 2017

Great customer service very nice right on the job Thanks

Rogue4ife1
Stati Uniti
Circa 7 ore di utilizzo dell’app
21 dicembre 2017

We've only had it for week, but looking good so far; definitely great to keep customer service separate from inter-office mail and organized going into the holidays with office closure. Only suggestion would be to create a cleaner, streamlined interface (especially where customer info is displayed on right side of conversation) with less "comic-y" font and have everything justified to the margins ...

Jenny Bird Canada
Canada
6 giorni di utilizzo dell’app
2 ottobre 2023

Great if you like $500+ a month. It is not $60 as advertised.

Really Cool Living - Savage
Stati Uniti
6 giorni di utilizzo dell’app
Gorgias Inc. ha risposto 4 ottobre 2023

Hi, Brandon! We sincerely apologize for the inconvenience you faced while trying to find the advertised price on your Gorgias account. This is the price for our Basic plan ...

5 aprile 2017

Great support team, quick to answer. Love the way it pulls in emails and FB chat (among other things)

Fidget Hq
Stati Uniti
Circa 5 ore di utilizzo dell’app
29 giugno 2018

We switched from Intercom to Gorgias due to the advanced macro and scripting capability offered. Unlike Intercom, Gorgias is clearly built for eccomerce/Shopify, and offers a much more reasonable price point for your average merchant. We quite like having a ton of customer information alongside tickets, and not leaving the conversation to access Shiphero/Shopify is a huge plus.

Gorgias is a ...

Kommando
Stati Uniti
4 giorni di utilizzo dell’app
1 dicembre 2020

Disappointing. The reviews (outside shopify, e.g. reddit and other forums) are true. Their own support is very disjointed and leaves a lot to be desired. Each question took 6 hours+ to get a response on their own chat function. Areas that did not work for us:
- Live chat functionality is pretty useless. I tried their beta and their automations leave a lot to be desired and no, you can't put in a ...

Ecohuman
Regno Unito
5 giorni di utilizzo dell’app
20 ottobre 2017

Great so far! Integrations are easy to set up and lots of good functionality to reduce number of repetitive tasks.

Originmeals
Stati Uniti
Circa 4 ore di utilizzo dell’app
12 maggio 2017

Great atention and cool app. Thx.

Aminco
Uruguay
Circa 3 ore di utilizzo dell’app