Recensioni (716)

Valutazione complessiva
4,2
Numero di recensioni per livello
  • Il 84% delle recensioni ha 5 stelle
  • Il 5% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 9% delle recensioni ha 1 stelle
27 ottobre 2017

I've used a lot of software/apps for my business and many of them fail to get the fundamentals right. Gorgias is a delightful exception and does in fact make handling support cases easier...even enjoyable?! I have been using Gmail with a CloudHQ integration which accomplishes fairly similar things in terms of basic support functionality. That method is just clunky and doesn't offer any of the ...

Prometheus Lights 2
Stati Uniti
3 giorni di utilizzo dell’app
Data modifica: 10 marzo 2017

Frustrated. It looks good but it's grabbing the wrong Facebook page for some reason. One I haven't used in years. No other app has even tried to do that before when making a Facebook connection.

******
Update from initial review above.

Downgraded from 4 stars to 1 star.

This app is an unmitigated disaster. It pulled a facebook page that no other app ever has.

It disconnected the gmail ...

Pure Hearts International
Stati Uniti
2 giorni di utilizzo dell’app
14 aprile 2020

It's the only Help Desk that I need! Good thing I found them first. I didn't need to look for an alternative.

Their support also answers very quickly!

Consistent Home Delivery
Filippine
Circa 3 ore di utilizzo dell’app
30 novembre 2023

STAY AWAY - They have Zero support and will pass you from person to person. There is zero on-boarding help and no one will pick up a phone to call you. You can only manage Facebook, IG, Tik Tok and email. It's not the be all end all like they make it out to be. For a company that sells efficiency and service they have NONE.

In three days I think I recevied emails from 6 different people and not ...

Toltrazuril Shop
Stati Uniti
2 giorni di utilizzo dell’app
Gorgias Inc. ha risposto 4 dicembre 2023

Hello, Team.

We are sincerely sorry to hear about your impressions, and we can assure you that it is far from our intention to leave you feeling like that, and cause such ...

18 maggio 2017

Perfect for our needs, ticketing system is simple and straightforward and it integrates right into Shopify. https://reptileslounge.com

Reptileslounge
Stati Uniti
Circa 2 ore di utilizzo dell’app
16 maggio 2017

Pros:
1. Very good concept, I consider it the best among the customer communication apps. It's convenient to manage all communications and manage orders from the same interface.
2. The interface is clean, easy to navigate and find useful information.
3. Reasonably priced, has a very good beginner's deal.
4. Support is excellent, had a pleasant conversation, and they do listen to customers.

Cons: ...

Zen Art Shop
Stati Uniti
2 giorni di utilizzo dell’app
9 marzo 2024

I'd like to express my positive experience with Gorgias' help desk app, which has proven to be a valuable asset for handling customer support on my Shopify store. Despite encountering a few initial bugs, the Gorgias team promptly addressed and resolved them, demonstrating their commitment to improving the overall user experience. While there's room for improvement in terms of support ...

Marbia Cosmetics
Regno Unito
1 giorno di utilizzo dell’app
Gorgias Inc. ha risposto 11 marzo 2024

Hi Marbia! 👋🏻
Thank you for sharing your positive experience with Gorgias! We're thrilled to hear that our helpdesk solution has been a valuable asset for your Shopify store. ...

14 aprile 2023

I've been asking to have someone in support cancel my account. And I keep getting the runaround. Feels like my account is being held hostage. Either give users the ability to cancel their accounts, or provide clear instructions on how this can be done.

Microwave Pork Rinds
Stati Uniti
1 giorno di utilizzo dell’app
Gorgias Inc. ha risposto 17 aprile 2023

Hello Team.

We are sincerely sorry to learn about your impressions.

We’d like to once again shed more light on this matter. Regarding trial accounts, they're automatically ...

1 maggio 2017

A great app, I see a lot of potential down the road...
Download it today!

Funboards Dk
Danimarca
Circa un'ora di utilizzo dell’app
12 settembre 2022

Horrible customer support. This is very strange because this is a customer support app, but it looks like they have to work more on improving their support!

Jeans4you.shop
Stati Uniti
1 giorno di utilizzo dell’app
Gorgias Inc. ha risposto 12 settembre 2022

Hey there team,

Thank you for the feedback!

I checked your records with us and see that you mentioned that you submitted some questions that never received a reply, but I ...